“I cancelled my membership. It took me forever to go through the the prompting 'are you sure' pages - which is ridiculous. Then, today, when my membership was set to expire, I am charged again!! I attempted to call through, waited on hold for 10 minutes before getting an automatic message saying no one can answer! Looking at other reviews, it seems this is not a mistake but a feature of their business. Despicable.”
“I paid a month as I needed some resources, it's a subscription so they took money out the next month. I was upset cancelled (took hrs to do so, got the confirmation) they charged me again for this month. Requested a refund it will take them 7 to 10 days to decided whether they entitled to keep my money they took out without permission or not and then I might get a refund!”
“Check what you're paying so you are not scammed!
The pricing and finances are a proper mess. If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this. They did this to me every year and I had to make expensive calls abroad to fix my invoices due to poor email responses. I doubt they actually pay the right tax from the countries they profit from. Even the exchange rates are totally different from the current rates. If you're a school planning to buy a subscription, check carefully so you are not ripped off. It's incredibly hard to get my refund back and it took weeks to correct this. The lady on the phone was lovely but useless.”
“Signed up to the premium package luckily on a monthly basis as I realised very soon that the website is pretty frustrating to navigate. Also found that majority of the work has to be printed off which is very time consuming and adds further cost. Contacted them as I had only had the subscription for 1 day at point and told them my issue but they were not willing to do anything. Have since found ixl website which is fully interactive and very easy to understand. DO NOT SUBSCRIBE TO TWINKL.”
“This company baits you to sign up to download their free resources. Then most of the worksheets turn out to require signing up for their premium membership at a cost.”
“This is to bring to your awareness about Twinkl Educational Publishing & their attitude towards existing customers . I made a purchase in December 2019 towards a subscription towards Twinkl Resources , I had found them to be inspiring & catered towards my teaching & learning expectations of the grade level classes I teach . While I even upgraded my subscription in early January 2020 , I was no way prepared for what happened to me .
Today at exactly 15.07 hours I was debited from my account , an amount of AED 54.78 . There was no email , no intimation informing me that the deduction was part of auto - renewal towards my subscription. How can this be part of their policy ?????? When there was nothing informing me of the same when I made the initial payment . This is all part of a carefully orchestrated scheme on the part of Twinkl Educstionsl Publishing to make money . In short a money making scheme . Please beware !!!!!!!
When I contacted the chat line was told it was an automated deduction towards my subscription & if I wanted to cancel it would have had to inform them of the same .
Was I told this ?????.?? NEVER . I WASN' T EVEN SENT AN EMAIL REMINDING ME THAT MY SUBSCRIPTION HAD LAPSED & IT WAS GOING TO BE AUTO- RENEWED .
This shows that this company isn't at all transparent . It perhaps doesn't care since it feels it has already established its name for itself .
All those potential customers , please beware !!!!!!!!!!!!!. I wouldn't recommend patronizing them at all as you never know what surprises await you ......... Your card will be charged without even you knowing it . I hope they do something about it& realize that the customer is always right . If they have any buisness acumen they will correct this asap & refund me my money of AED 54.78 .”
