“I am both very grateful and impressed, with Twinkl's outstanding customer service.
When I initially rang Twinkl with a query about my membership, I actually wasn’t expecting a human to answer, because it was after business hours in Australia. But I was happily surprised to speak to a lovely staff member.
Each follow-up email kept me updated and informed regarding the progress of my query. The staff were solution focused, positive and professional.”
“Twinkl provides so many ready made resources and plans that make my life as an EYFS teacher much easier. They de also very quick to deal with account queries,”
“Wonderful service contacting the customer support operator today. Thank you, Rebecca, for being so understanding and helping me to figure out how best to sort my issue. You were so understanding and compassionate, it was so refreshing, and honestly, I love the site and my son loves the resources. He has SEN and learning difficulties, so he has been struggling at school and this website has been a blessing for us. Thank you Twinklcare!”
“I had an issue with my account and it was resolved super fast..great communication from Twinkl team. Thanks so much!
Special thanks to Beccy and Arvin”
“Descargué mucho material para educación primaria que me resultó muy útil y entretenido. Además, es excelente atención al cliente y excelente el tiempo de respuesta.”
“I had a query regarding the 30 day free trail and Beccy was able to help me resolve the issue promptly and professionally. Excellent customer service👏🏻👏🏻👏🏻👏🏻”
“I've been very impressed with the assistance I've received from Laura today regarding a resource. The email communication was professional and friendly and she answered my questions.
Many thanks”
“Pause of tuition
I had to pause my tuition due to a serious operation and follow-up treatment. Twinkl were very helpful and paused my tuition until I felt able to resume work again! Excellent service!”
“I had a lovely lady by the name of Kate help me with my issue and it was dealt with quickly and efficiently. Very Happy with the service and would recommend.”
“Rebecca from Twinkl provided me with a very helpful and easy to understand solution. And Rebecca responded quickly to the questions I asked. I really appreciate how Rebecca and the rest of TwinklCares respond to visitors in a very friendly and kind manner. The response from TwinklCares made me not hesitate to ask. They are very friendly and never run out of solutions and ideas to help Twinkl visitors.
Thank you so much for helping, I really appreciate that.”
