“I recently requested a refund of my subscription fee as I have paused my teaching career and did not realise that I had to cancel my annual membership. I am most impressed with the help I received from Jade and Kate. The response and feedback was very quick and Kate also noted that I have seven months of unused Ultimate membership, and should I decide to return to teaching, these months can be added back on to the account at no additional charge. Super customer service. Thank you!”
“Due to a change in circumstances, I needed to pause my recently renewed subscription. I emailed Twinkl one evening and within half an hour it had all been sorted. Both Pauline and Heather could not have been more helpful or made the process any easier. Brilliant customer service. Thank you!”
“Hi,
I had asked for Twill company to stop membership
Instead they deducted fees for the month of January and stopped my membership on 3rd of March.
They have been slow in responding to emails as well.Really disappointed with the customer service response.
Thank you
Neha Mittal”
“Twinkl resolved an issue really quickly for me today. Am very impressed at their speed of response and their ability to sort the issue straight away.
If you need access to these resources, from my experience today, you can have confidence that if there are any issues they will respond quickly and efficiently in order to resolve them.”
“I would have been lost without Twink. Amazing resources for every context. It was unbelievably valuable. Moreover, customer service was fantastic. They were extremely efficient, polite and capable. In future, I will definitely sign up to Twinkl again!”
“Don’t order one of the teacher planners and expect it to arrive by the start of the year. Stupidly took up the upgrade offer then get a free planner. Did that early November and given lots of promises when I will arrive. Now to be told 7/1 it won’t arrive until mid February”
“Had an unexpected payment and immediately contacted customer service for a cancellation and refund. They got back to me after only a few hours - the experience was very smooth and the staff were really helpful. Refund was requested and processed just a day after I contacted customer service.”
“Twinkl is great for teacher resources. I've been enjoying them for years. Then I had to leave to have a family. I emailed them and they replied very quickly (even around Christmas) and helped me with a partial refund. Jade and Kate even emailed me within a couple of days when I had not replied to remind me.”
