“Very quick response to a problem I noticed on my twinkl account caused by a mistake I had made. I emailed them the day before Christmas Eve but Laura looked into it and sorted it straight away for me. She was very polite and helpful and I’m now just waiting for my refund to clear. Thanks again!”
“My overall experience with Twinkl was nothing short of brilliant. The platform is user-friendly and categorised for maximum benefit as an busy English tutor like myself. My students have differing learning styles and are of a variety of age groups but with the colourful and organised layout of the website, I was able to fine-tune each lesson plan to the specific pupil's needs and skills.
Another positive is the plethora of content relevant to celebrating difference of faith, culture and traditions. As I work in the British Curriculum, the materials for Christmas/Easter were plenty. There were clear visual aspects that pertained to difference of ability and physical characteristics that assured me the platform was and is the most representative of any other resources platform I have used in the past. Students were equally represented as with disabilities, black or brown minorities and even sometimes, unique fashion choices!
Additionally, the Customer Service team (Ana and Amy in my instance) were ever-ready and prepared or deal with any query or assistance I needed. I wrote an email at 13:35 and got a detailed reply by 13:55. They are diligent at getting back to you.”
“I loved how they helped me with my English lesson because my professor said if I didn't do in time he would send me to detention by Lucky I finished it in time from all the help by twinkli
From nafisa”
“Amazing customer support by Beccy & Megan who helped investigating a payment off my PayPal due to me signing up with a typo in my email. They’ve done an outstanding job.”
“Excellent support was provided when I contacted the Twinklcares email address, and my issue was swiftly and efficiently sorted out to my great relief - and with kindness. I'd especially like to thank Andrew and Arvin for their help.”
“I used this platform for my studies and it has great material to use, love the diverse topics on everything in education. Best platform I have used so far.”
“The team was extremely prompt and supportive in responding to my request to cancel subscription as I hadn’t done it properly last month. They have assisted me in my refund request kindly and efficiently.”
“I was exploring some resources for senior secondary school and came across Twinkl app. The resources and work sheet were interesting and so I created a login but discovered that it has more relevant content for primary school. Unfortunately I forgot to unsubscribe and so a monthly subscription amount was deducted. But I must say that Twinkl team (Heather) was quick in understanding the situation and reverted the money.”
“Andrew, Lisa, Megan and Ana have been so helpful and so supportive. They all helped resolve my issue in a very timely fashion. Within 24 hours, everything was resolved.”
“Alexandra was prompt and efficient in helping me with an urgent query. She was professional and courteous, and provided further information in case I needed it, which I appreciated. Very thoughtful. Alexandra made the whole process easy. Thank you.
Twinkl are an impressive organisation in terms of their staff, incredible resources and commitment to education.”
