Twinkl Reviews

“ I appreciate your effort in addressing the issue and initiating the refund request. ”

“ I really appreciate the amazing support I received! Joy was incredibly fast in responding and assisting me. Even though I was told the refund would take a week, it was processed in just 6 hours! Thank you, Joy, for your efficiency and excellent service. Truly impressive! ”

“ Twinkl has been extremely user friendly and the support team has been very helpful. When I needed an immediate refund to take place, Arvin, from Twinkl customer care was there to promptly support me! Thank you to Arvin and the rest of the team! ”

“ Very quick response to a problem I noticed on my Twinkl account caused by a mistake I had made. I emailed them the day before Christmas Eve but Laura looked into it and sorted it straight away for me. She was very polite and helpful and I’m now just waiting for my refund to clear. Thanks again! ”

“ The team was extremely prompt and supportive in responding to my request to cancel subscription as I hadn’t done it properly last month. They have assisted me in my refund request kindly and efficiently. ”

“ I needed to contact customer service for a refund after an automatic payment was made by mistake and Amelia reached out to me in a matter of minutes and solved my problem efficiently and kindly, always emailing me with updates on my situation. Very excellent customer service, thank you Amelia! ”

“ I can request refund with full refund becuase I did not use any from website. ”

“ This led me to contact the wonderful support team to request a partial refund of my subscription fees. ”

“ Bethan was very accommodative and calm. Her voice and the way she assisted me felt like I am valued as a Twinkl member even though my subscription wasn’t that expensive. The refund thing and process she did was very smooth and I hope there are more BETHANS out there in the world! Keep it up. ”

“ I had a very positive experience with Twinkl's customer service today. After mistakenly renewing my subscription, their support team was quick to respond and offered several options for a refund. They processed my request efficiently and provided clear communication throughout the process. I appreciate their professionalism and willingness to help. Thank you, Twinkl! ”