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Twinkl Reviews

4.8 Rating 1,079 Reviews
A
Happiness Grade
A

Customer Service - Good

92.69%
Industry Average
Loved the support from customer service (namely Joy Klathinphu). She helped me with my issues and solved them efficiently. Really appreciated her support
posted 2 weeks ago - Anonymous
I found the team at Twinkl to be incredibly helpful and efficient. The customer service was outstanding and they went above and beyond!
posted 2 weeks ago - Anonymous
Beccy was very helpful with the issue I had with my membership. She was very efficient in investigating and processing my membership. Her communication was thorough, and nothing was too much trouble. The issue was dealt with quickly. Thanks for your great service Beccy.
posted 1 month ago - Anonymous
Carla was brilliant when I contacted customer service about a membership enquiry. She was efficient and was able to resolve my query.
posted 1 month ago - Elin
The most efficient customer service ever. Amazing materials. Dunno how I worked before Twinkl
posted 1 month ago - Anonymous
I had a very positive experience with Twinkl's customer service today. After mistakenly renewing my subscription, their support team was quick to respond and offered several options for a refund. They processed my request efficiently and provided clear communication throughout the process. I appreciate their professionalism and willingness to help. Thank you, Twinkl!
posted 1 month ago - Anonymous
Customer Service was quick and helpful.Thank you Emma for your assistance.
posted 2 months ago - Anonymous
I had an email regarding my renewal and not receiving a planner. Within a day I had a response from Ellie and everything was dealt with extremely swiftly and very satisfied with her response. I've used Twinkl for a long time. Great site and amazing customer service. You couldn't really ask for more.
posted 2 months ago - Kirsty Mars
Really helpful customer service with Ellie!
posted 2 months ago - Anonymous
Cannot fault the customer service from Twinkl! Nothing is too big or small of an ask from them. Makes having a membership that little bit more worth while when the customer service is 10/10! Also big thanks to Alexandra who sorted out my query in the most friendly, professional manner. Very happy!
posted 2 months ago - Nic