“I have used Twinkle now for several years. Their resources are generally outstanding and there is a wide range. Many of them are editable so that you can personalise them for your students. I have found them extremely responsive to feedback and quick to help. As an example, I recently expressed a wish for a range of 3D models and Lauren went ahead and created an excellent range for me. In Australia the cost of the subscription is claimable on your tax return.”
“Cannot fault the customer service from Twinkl! Nothing is too big or small of an ask from them. Makes having a membership that little bit more worth while when the customer service is 10/10! Also big thanks to Alexandra who sorted out my query in the most friendly, professional manner. Very happy!”
“I phoned and got through to a representative in a timely manner. The representative, named Amy, listened to my concerns and help to clarify any confusion I had. She was patient and kind in a situation where I was probably not so patient and kind. I really appreciate the professionalism conveyed by Amy and the Twinkl team. I cannot recommend them and her enough.”
“Great website for practice and homework material for all subjects and grades, very helpful to prepare children for exams and revise forgotten syllabus”
“I had a fantastic experience with Twinkl's customer service after discovering two unauthorized payments on my account. I reached out for help and received a prompt response from Ana. She was kind, helpful, and efficient, guiding me through the refund process with ease. I truly appreciate her support and the quick resolution to my issue. Thank you, Ana for your outstanding service!”
“Excellent company and customer support. It's possible that a few letters don't always reach the intended recipient. Despite this, customer support has provided me with prompt and professional responses to my inquiries.”
“The employee (Alison) was very helpful in responding to my inquiries : she/he replied to my emails in timely manner (very prompt), she/he asked relevant questions that helped me figure out what I need to do and how I need to proceed.
I am very happy with the service received :)
Great costumer service”
“There seemed to be an error on invoicing,which from my personal expierence with online platforms is a nightmare to resolve. I am so grateful to Twinkles skilled team, very especially Becca who handled my accounting query with grace and efficiency. My refund is on its way. TWINKLE can be trusted.”
