“They make it impossible to cancel your subscription directly on their site. It keeps you on a loop and doesnt go through the cancellation. The only way to do it is to contact them through email.”
“Twinkl admin, especially Carmen who assisted me to understand the various subscriptions and was very understanding and accomodating to my financial status. Their resources are fantastic and admin reply quickly to any queries you may have. Highly recommend.”
“I needed to get in touch regarding my renewal as I go on maternity leave at the start of the new school year so I won't need to renew. Kim quickly got back to me, letting me know how long I have left on my subscription and reassuring me that it won't auto renew until I get back on touch with twinkl.”
“I was having some issues trying to reset my password and the Twinkl team were exceptionally helpful - they eventually sent me a temporary password, which allowed me to regain access to my account and create a new one. The team were friendly and professional and managed to sort out a problem I had been struggling with for days.”
“I really love ALL the worksheets on Twinkl. I make use of many of them in my classroom throughout 5 levels in LSEN high school. These are of big help since the THEME of most comprehension tests (AFRIKAANS) on their scholastic level is not fitting for a 14 - 18 year old. With TWINKL I have interesting subjects i.e. comprehension about Roald Dahl etc. Specially the DIFFERENTIATED comprehension tests. It is about the same theme, but done in various difficulty levels. I use these in ONE class with the different levels in one class. I also sommer use other subjects i.e. geography for comprehension tests in AFRIKAANS as well!”
“I had a query regarding my membership and my impending maternity. I had a response to my email in under an hour from Michaela which was very clear and explained my options and what I needed to do step by step. Very satisfied and grateful. Thank you Michaela.”
“Heather helped me fix my accounts so I only have one now! I was going to be paying more than I should because I could not figure out how to consolidate to one active account. Heather was excellent!”
“The worst customer service EVER. After leaving numerous voicemails and sending numerous emails, no one has ever even attempted to remotely get back in touch with me. What a shame, the worst experience from a paid service EVER. DO NOT WASTE YOUR MONEY. PREMIUM MEMBERSHIP, WHAT A SCAM.”
“I wrote to inquire about the free planner because I had recently moved and although I changed my address with Twinkl, I realize it was right as the planners were being sent out and it may have gone to my former address. The Twinkl reps, Carla, Alexandria, and Jillian went above and beyond to assist me in getting a new planner mailed out and I am beyond grateful. I know it’s just a small thing but it made a huge difference to me, especially on a day where lots of other things were not working out for me. Ever since I found Twinkl, as a teacher several years ago, I have become a faithful member and have recommended the site to others. Now as a homeschool parent, I use Twinkl daily to supplement my kids’ education. It’s affordable and the resources are fantastic. I am very grateful for the excellent customer service and attention to detail… thank you so much!”
“Had a mix-up with my login when trying to renew my membership. I accidentally entered my credit card details onto my cousin's Twinkl account, as she had previously logged onto Twinkl using my laptop. The Twinkl team were very prompt in helping me sort my problem without any issues.”
“I use Twinkl in every part of my work, they have become the first, and often the only place I go to for resources. The membership had paid for itself and it's support staff are amazing.”
