“The Twinkl support team was very helpful and professional.
They quickly identified the issue with my account, explained everything clearly, cancelled the subscription, removed my payment details and initiated a refund without any complications.
Communication was prompt, polite and reassuring throughout the process.
I really appreciated the support provided by Nashima and Arvin. Thank you for your help!”
“Thank you to the Twinkl support team for the fast and efficient assistance. I truly appreciate the clear explanation and professionalism shown in resolving my concern. Excellent customer service!”
“السلام عليكم ورحمة الله وبركاته
أشكر الأستاذة شيماء لتواصلها معي اليوم ، وإرسالها إيميل تعلمني فيه عن طرح ورقتي البحثية أثناء المؤتمر
أنا أتعامل مع توينكل منذ سنوات واطلعت على كل ما يطرحه تجاه الطلبة والمعلمين .
استفدت منه كثيرًا
أشكر لكم عملكم وسأظل أتابع إنجازاتكم”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!”
“Twinkl is a great bank of resources. They have excellent customer service and get back to you in a very timely matter with reasonable and fair solutions. I've used their resources over the course of the past decade and it has saved me lots of time.”
“Muy contenta con esta plataforma educativa. Tiene muchísimos recursos muy motivadores y variados para el alumnado. Además, los recursos para el profesorado son muy útiles. Sin duda seguiré usándola.”
“Excellent range of resources.
Excellent customer service. I had a free trial for a month and then cancelled but was charged a monthly fee by mistake. When I questioned it the customer service team could not have been more helpful! Resolved it for me instantly.”
“Amelia dealt with my query very quickly. I was updated at each stage whilst my query was being looked. Amelia was very understanding. Customer service provided was outstanding. Thank you
I highly recommend twinkl!”
