“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“I was charged £12.99 due to a misunderstanding of the website policies but Kate, a customer service representative was able to swiftly cancel and refund for me. Amazing customer service!”
“Twinkl is a great bank of resources. They have excellent customer service and get back to you in a very timely matter with reasonable and fair solutions. I've used their resources over the course of the past decade and it has saved me lots of time.”
“Excellent range of resources.
Excellent customer service. I had a free trial for a month and then cancelled but was charged a monthly fee by mistake. When I questioned it the customer service team could not have been more helpful! Resolved it for me instantly.”
“Amelia dealt with my query very quickly. I was updated at each stage whilst my query was being looked. Amelia was very understanding. Customer service provided was outstanding. Thank you
I highly recommend twinkl!”
“Stay away!
They trick you into a membership and make it really complicated to cancel. They say that it’s easy to cancel but there’s no information to that effect.
Stay away or you’ll get stuck!”
“I am so thankful for the joined force of the team on solving my problem regarding my membership account. Thank you very much Reece, Kim, Carmen and Becca. Now I can be able to use that paid membership and enjoy the access.”
“I've been using twinkle for a few years now. I like their Australian Education resources and they have been helpful as a Special Needs Education Assistant. Trials that end and the start of a new billing cycle should be done with reminders on when payments are due, so we aren't surprised when money is paid on subscritions.”
“I was very impressed with Rebecca & Reece and how they handled the problem I had.
Being honest, prior to this one of the other team members were not so helpful and on a few occasions almost rude. But having been persistent I finally managed to get the problem resolved with the help of Rebecca and Reece. Thanks guys!”
