“Alexandra was prompt and efficient in helping me with an urgent query. She was professional and courteous, and provided further information in case I needed it, which I appreciated. Very thoughtful. Alexandra made the whole process easy. Thank you.
Twinkl are an impressive organisation in terms of their staff, incredible resources and commitment to education.”
“Twinkl's customer service is truly exceptional. Whenever I’ve reached out for assistance, their team responds incredibly quickly, often within minutes. They are not only fast, but their responses are always thoughtful, clear, and polite. It’s clear that they prioritize helping their users and making sure their needs are met. Whether it’s a technical issue or a question about their resources, I always feel valued as a customer. Their friendly and professional approach to support makes using Twinkl a pleasant experience, and I can always count on them for reliable assistance.
On top of their excellent service, Twinkl offers a wide variety of school resources that can be downloaded easily. From lesson plans and worksheets to creative activities and teaching aids, their resources cover a broad spectrum of subjects and grade levels. This makes it easy for educators to find exactly what they need, saving time and helping to enhance learning experiences for students.
-Ruz”
“I needed to contact customer service for a refund after an automatic payment was made by mistake and Amelia reached out to me in a matter of minutes and solved my problem efficiently and kindly, always emailing me with updates on my situation. Very excellent customer service, thank you Amelia!”
“Ana from costumer service was great. I was having issues with upgrading my subscription. Ana resolved the issue very quickly and was very helpful and quick to answer. Great costumer service.”
“Loved the support from customer service (namely Joy Klathinphu). She helped me with my issues and solved them efficiently.
Really appreciated her support”
“I desperately needed a specific resource.
I clearly outlined what I needed and enquired with support because I could not find it on the platform.
The team ended up making this lesson for me and it exceeded my expectations.
As an English teacher, I cannot find the words to express my gratitude. I am almost in tears. This lesson is beautiful, it is made for kids (which I needed) and it has more than I needed.
I was just looking for material and they ended up making a lesson specifically for me.
I am eternally grateful.”
“Twinkl has been a terrific resource, especially in junior school. Not to mention the great help and support it was during homeschooling in Covid period. Thank you so much. 😊”
“I wrote a review last week on Trust Pilot but felt I had to add another on this platform. I am amazed at how much Twinkl have gone above and beyond to help our home education journey. I reached out to ask if they have a certificate available for my daughter who recently started playing an instrument and within a couple of days they had made one and sent it to me (I was just thinking they’d send a link to one they already had). I am so pleased with the support they have provided, both personally and technically (when I messed up my own account details). The resources they have are fantastic and we’ve been able to solely use Twinkl to build our whole Home Ed programme. Thank you to the Twinkl cares and design team. You’re great at what you do - and have restored our faith in educators.”
“I've used Twinkl for years, as a teacher and a behaviour support practitioner and I've always loved the huge variety and exceptional quality of resources available.
This week, though, I cancelled my annual subscription because I've changed careers. This led me to contact the wonderful support team to request a partial refund of my subscription fees. The support I received was brilliant! It was so lovely to deal with a team who were polite, beyond helpful and just sorted my query with no drama! They deserve a special mention, because they are fantastic and I'm guessing they don't often hear 'Thank you' for their patience, perseverance and tolerance when continuously snowed under with multiple customer queries. So, sincerely, Thank You. You ate hands down the best support team I've ever dealt with.”
