“I made a big mistake regarding a payment issue, and GEMMA is very swiftly and efficiently helped me to correct my error. She gave me options to choose from with regards to a refund, and I was able to choose the option that best suited my needs. i hope they could give it back in the days they said.”
“I made a big mistake regarding a payment issue, and Kate very swiftly and efficiently helped me to correct my error. She gave me options to choose from with regards to a refund, and I was able to choose the option that best suited my needs.”
“THEY WERE VERY HELPFUL!
I was facing a technical problem; when I tried to work on that issue alone, not only did it take me hours to try and figure it out, I ended up not knowing what to do and got really stressed. When I contacted twinklhelp they reassured me to help me and were so considerate, I seriously have never dealt with a better experience. Thank you Twinkl! 😊”
“I had an email regarding my renewal and not receiving a planner. Within a day I had a response from Ellie and everything was dealt with extremely swiftly and very satisfied with her response. I've used Twinkl for a long time. Great site and amazing customer service. You couldn't really ask for more.”
“I have used Twinkle now for several years. Their resources are generally outstanding and there is a wide range. Many of them are editable so that you can personalise them for your students. I have found them extremely responsive to feedback and quick to help. As an example, I recently expressed a wish for a range of 3D models and Lauren went ahead and created an excellent range for me. In Australia the cost of the subscription is claimable on your tax return.”
“Cannot fault the customer service from Twinkl! Nothing is too big or small of an ask from them. Makes having a membership that little bit more worth while when the customer service is 10/10! Also big thanks to Alexandra who sorted out my query in the most friendly, professional manner. Very happy!”
“I phoned and got through to a representative in a timely manner. The representative, named Amy, listened to my concerns and help to clarify any confusion I had. She was patient and kind in a situation where I was probably not so patient and kind. I really appreciate the professionalism conveyed by Amy and the Twinkl team. I cannot recommend them and her enough.”
“Great website for practice and homework material for all subjects and grades, very helpful to prepare children for exams and revise forgotten syllabus”
“I had a fantastic experience with Twinkl's customer service after discovering two unauthorized payments on my account. I reached out for help and received a prompt response from Ana. She was kind, helpful, and efficient, guiding me through the refund process with ease. I truly appreciate her support and the quick resolution to my issue. Thank you, Ana for your outstanding service!”
“Excellent company and customer support. It's possible that a few letters don't always reach the intended recipient. Despite this, customer support has provided me with prompt and professional responses to my inquiries.”
