“I've used Twinkl for years, as a teacher and a behaviour support practitioner and I've always loved the huge variety and exceptional quality of resources available.
This week, though, I cancelled my annual subscription because I've changed careers. This led me to contact the wonderful support team to request a partial refund of my subscription fees. The support I received was brilliant! It was so lovely to deal with a team who were polite, beyond helpful and just sorted my query with no drama! They deserve a special mention, because they are fantastic and I'm guessing they don't often hear 'Thank you' for their patience, perseverance and tolerance when continuously snowed under with multiple customer queries. So, sincerely, Thank You. You ate hands down the best support team I've ever dealt with.”
“Beccy was very helpful with the issue I had with my membership. She was very efficient in investigating and processing my membership. Her communication was thorough, and nothing was too much trouble. The issue was dealt with quickly. Thanks for your great service Beccy.”
“Arvin was very helpful with getting what I needed done. Understood what needed to be done! Very quick responses and solutions! Super happy with the result!
Arvin ate with assignment!”
“Bethan was very accommodative and calm. Her voice and the way she assisted me felt
like I am valued as a twinkl member even though my subscription wasn’t that expensive. The refund thing and process she did was very smooth and I hope there are more BETHANS out there in the world! Keep it up.”
“I am really pleased to see the fantastic response of all Twinkl staff. They all are so prompt in addressing the concerns and resolving the issue. Special thanks to Bethan, Gemma and Amy as they are very cordial and supportive in rendering their swift response and action.
Thank you all
Regards
Venkata”
“Arwin and Alison helped me to get the membership cancelled. I love how quickly and efficiently both worked on my case.
If I am rehired, I'd be very happy to resume my use of Twinkl.
Best blessings,
Josan”
“I asked my card details to be removed from the website and within minutes I received an email about it being removed. Please note, I was unable to remove the details from my end. Carmen Cares helped me instantly. Thank you! I really love the resources of twinkl and have been using this website for 9-10 years now.”
