“I don't think I have every had such fast customer services before, especially through email. I emailed my issue and less than 24 hours later I had a response. As my issues was a little more detailed, I had to continue to communicate with the representatives and the communication was fast. I even had another representative contact me to ensure I had all my questions answered and my issues resolved. I really appreciate the communication, hard work, and empathy they showed.
Issues were fixed and I greatly appreciate everyone who helped me.
Thank You!”
“Charlotte had been so helpful and showed great empathy and sensitivity when helping me adjust my monthly subscription. This has allowed me to continue to use Twinkl in a way that works best for my individual needs
And in the most cost effective way. Her analysis of the way I use twinkl and matching it to my monthly subscription has taken
Away a lot of procrastination and worry.
Really really appreciated x”
“My experience quite customer service reflects the high standard of the services provided, the replies from Laura and Alexandra were kind, clear and fast. While I am waiting for the refund to come through, I feel supported and confident I'll happily renew in the future the engagement with Twinkl, when I'll have again a need for the service. A bit of kindness always goes a long way!”
“I have found Twinkl's creative resources to be extremely helpful as an educator. Even though I am not a classroom teacher, but rather a social worker, I can still find excellent pre-made tools and materials to use with my students daily. Thank you, Twinkl!”
“Kate was very kind, helpful and very patient with me while trying to sort out a problem I had. She kept coming back to me and continued to check in with me to resolve my problem.”
“I use this website a lot as a substitute teacher. When renewing my subscription, more money than expected was taken for payment. I spoke with Heather and she intermediately solved the issue and refunded me my money back. Love the resources they provide and very helpful customer service.”
