Two Wombats Reviews

Name: Two Wombats
Address: 76 Bendemeer Rd, London, United Kingdom
Rating: 4.86

4.9 Rating 374 Reviews

95 %

of reviewers recommend Two Wombats

4.9

Based on 374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Two Wombats 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the responsive customer service was legendary. catered to a last minute change in address no issues whatsoever. product arrived exactly as described and on time.”

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Posted 1 year ago

“Stellar shopping experience, fast delivery and quality products. Very happy customer! A must use service for pouches!”

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Posted 1 year ago

“Brilliant. Arrived in only 2 days using free shipping. Came with some Haribos too!”

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Posted 1 year ago

“Perfect! Came quickly and even got some complimentary haribo!”

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Posted 1 year ago

“Brill, products arrived on time as requested. Fantastic service- why leave yourself wondering where your next box of pouches is coming from and what strength you can acquire at the time. Effectively manage your intake of or like myself , reduction of nicotine easily by buying in bulk at great prices. Thumbs up Two Wombats👍🏻👍🏻🐻🐻”

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Posted 1 year ago

“Fantastic customer service, received a free bag of sweets upon delivery. Arrived quickly and in fantastic condition, these guys know what they are doing ❤️”

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Posted 1 year ago

“Super fast delivery! Very good prices and a wide range of products Thank you”

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Posted 1 year ago

“Was sceptical at first given the prices but fully pulled through! Really quick delivery too. Spot on service.”

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Posted 1 year ago

“Good range of products at good prices. Was sent extra by mistake, informed customer service and they told me to just keep it.”

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Posted 1 year ago

“Very fast delivery, also thanksfor sweets”

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Posted 1 year ago

“My first order and everything was as expected”

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Posted 1 year ago

“Excellent service Thank you”

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Posted 1 year ago

“Always sceptical ordering from a new store. Especially one with prices this good. Delivery arrived very early and even got a free packet of sweets. 0 complaints. 100% would recommend”

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Posted 1 year ago

“Bought 5 tubs of mango ice flavoured Pablo pouches very impressed with them, way more flavour to them than the Tacja ones I ordered last time, received two days after ordering and the Haribo is a quality addition thanks again”

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Posted 1 year ago

“Excellent packaging/ competitive prices/ swift delivery/ amazing products, I’m not a big fan of haribos but it was an amazing surprise in the package next to the handwritten note. If anything, twowombats is underrated. 100% would recommend. Thank you.”

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Posted 1 year ago

“Very good selection of product, fast delivery and lovely customer service with an additional box of pouches!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Class site, efficient as anything wouldn't go anywhere else from now on”

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Posted 1 year ago

“Had some problems with placing an order, but the communication from Two Wombats was awesome. They really did go above and beyond what most companies would do. I would make sure to email customerservice@twowombats.com as it seems like their other one is having problems (review made on 26/01/24). Thanks guys, also love that you started using Royal Mail tracked for deliveries.”

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Posted 1 year ago

“I always find that people are quick to write a bad review warning people not to use a particular service, so I would like to sing the praise of the Two Wombats team. I had a small issue with two items of my delivery which was faulty product, so I decided to message customer support with my issue and within 30 minutes of my email I received a response from a actual person and not a automated reply service which is unheard of in this day and age. My issue was resolved with one email so wasn't wasting my time back and forth trying to resolve. Excellent experience with dispatching my order, my only real grumble would be the courier company that deliver the order and will definitely opt for paid delivery in the future. Another nice touch was the hand written message thanking me for my order and wishing me a happy new year and of course the pack of sweets was another nice touch. I know this is a long review and most people won't even make it to the end but this is a company I will recommend to friends and will definitely be using again, hopefully in the future they will offer a loyalty points system which will be nice.”

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Posted 1 year ago

Two Wombats is rated 4.9 based on 374 reviews