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Tyler's Reviews

4.6 Rating 615 Reviews
90 %
of reviewers recommend Tyler's
4.6
Based on 615 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Quick turn around of my order in time for Christmas.
Helpful Report
Posted 1 year ago
Ordered late but they arrived in time. No issues at all and my teenage daughter loved her Christmas Uggs. Thanks.
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Posted 1 year ago
Order placed for Christmas & arrived when promised. Quality of items incredible!
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Posted 1 year ago
Of my most recent visit I was very pleased. The staff couldn't have been more helpful. "Christian" helped me locate the jacket I was looking for. Very good experience. Great store!
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Posted 1 year ago
Great product and fast shipping.
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Posted 1 year ago
Had a great experience. Found some Birkenstock's that were not available anywhere else, and got them early enough to put under the Christmas tree. Made my son's Christmas wish come true! Thank you for actually keeping these shoes in stock so they were available when needed! I will go to Tyler's when I am looking for shoes in the future.
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Posted 1 year ago
The shipping was so fast, my package got here in less than a week!!
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Posted 1 year ago
I am thoroughly impressed and happy with the entire process of ordering from Tyler's. Their selection had exactly what I was searching for, and ordering was so easy, I did it on my phone while traveling! My package arrived in record time. I will definitely be ordering from Tyler's again.
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Posted 1 year ago
I ordered the wrong size and when we tried to exchange it the color in her size was not what she wanted. However the phone assistant at Tyler's was excellent in handling my return. I would highly recommend doing business with their mail-order department. I will be shopping with Tyler's again.
Helpful Report
Posted 1 year ago
The hat I ordered was not great quality. Printed on design rather than embroidered. The hat looks cheap even though it wasn’t at all. The box came crushed and the hat was not packed well to keep it in new condition. It was just inside a Tyler’s bag and put in a box, so the hat was crushed too.
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Posted 1 year ago
Easy ordering process, delivered promptly.
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Posted 1 year ago
We ordered a gift card for our SIL in Austin. Site very easy to use. Your customer responded very quickly when I first inquired if your stores did have gift cards. I know he is anxious to use the card. Thanks again.
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Posted 1 year ago
Quick response on receiving the gift cards. Accurate amounts.
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Posted 1 year ago
Excellent service. I lost a package and you were very helpful in helping me find it.
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Posted 1 year ago
This is a Christmas present so not sure if he'll like it yet but I do want to mentioned that we received it very quickly
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Posted 1 year ago
I was very impressed with their customer service, they were able to resolve the problem. I was very grateful that they helped quickly with my Christmas order. It arrived yesterday. Thank you.
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Posted 1 year ago
My adult nephew always likes a Gift Card to Tyler's. So his birthday is today and I've given him a GC. I just wish I could afford a larger amount, but he's happy no matter. I'm in Southern California. He's in Austin, Tx. He'll be opening his birthday present around dinner time today. Thank you for your service. Happy Holidays, Jo Carol Hunter
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Posted 1 year ago
I returned my order of 300 dollars to Tyler the day after I received it in early December and have not heard anything back. No acknowledgment that it has been received unlike other companies where I have done returns
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Posted 1 year ago
Tyler’s is a wonderful store. Ordering on-line was easy, fast and efficient. I even loved the shopping bag my order came in. It made me feel like I was right in the store. Having moved away from my Tyler’s store I felt like a little piece of home was sent right to me.
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Posted 1 year ago
These shoes are the best. Also fast shipping
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Posted 1 year ago
Tyler's is rated 4.6 based on 615 reviews