“Appalling customer service.
Wrong tyres supplied but will not respond to online messaging ticket system. No phone number but there is Whatsapp messaging which only achieves stalling replies of 'We will reply ASAP'. Have initiated chargeback, which seems the only way of getting a refund. I have used this company before, they do get 5 stars when it works, but when there is a problem then you are on your own. You have been warned - use at your own risk.”
“I ordered the wrong tyres... no refund forthcoming.
They have obstructed at every opportunity in the returns process, so after 3 months I have contacted my credit-card company to do a chargeback against this cowboy outfit.
Horrendous customer service... if things go wrong.
Avoid at all costs.”
“WORSE COMPANY EVER DEALT WITH. THEFT AND FRAUDS.
Communication is non existing. Had to try and contact via the new sales team 19 times to find out about a warranty claim I had submitted on a tyre that was only 3 months old. Was rejected with no explanation. Then after 19 times I was given a fabricated excuse of alignment causing the issues. Despite having evidence all wheels were aligned at the time of fitting. I paid extra for this warranty service and this is an attempt of theft and fraud.
Never known such a incompetent shambles of pure ignorance from a company that I will now never use again!”
“I ordered 4 tyres of the tyre leader website, then discovered that my money had gone to an international company. So I looked up the reviews and thought I'd been stupid not to check first! Nothing but bad reviews! Damn what an idiot I was.
Ordered on the Friday, had a couple of emails from Tyre leader just to say the usual tyres were due to be dispatched.
I couldn't believe my eyes when Tuffnells arrived on Monday with all four tyres! There they were, direct from Nangkang!
I guess I'm the luckiest guy ever because the reviews suggested I had no hope of seeing these tyres and a long battle ahead to get a refund.
So. Would I use this company again? Not a chance. I'll take my luck and try somewhere else next time. I have to say though, for me, the transaction was as smooth as a could be. Thank you.”
“I order two tyre's on 11th of December. Tracking number was a joke, with no update soever. After 10 days they deliver one tyre only. Since then I'm trying to get any kind of information regarding second tyre. Customer service very poor with not concern about my situation. They are blaming the courier about splitting the order even I told them that is not my problem. I ask them to refund me but no answer and no update about how long it will take. Avoid this company as much as possible. They will just take your money and they don't care about everything else. If you get your items, if they've been delivered on time, absolutely nothing. They just care about the money. AVOID THEM , AVOID THEM, AVOID THEM!!!!!”
“Stay away from this company. Absolutely ridiculous service. I am waiting for a refund for one month, and their messages are always ‘’ we are sending to accountants for a review “ so please avoid this company! Otherwise you will lost your money and time.”
“No item, no refund, no care.
Unhelpful, rude and not even willing to try to be fair. I didn't want much just what I had paid for or even just some information as to where the delivery went but no chance just got a rude sturn your problem...
Save your self the time pay that fiver more”
“Absolutely shocking service and customer service!!
Ordered tyres and alloys on the same day, they shipped the tyres and cancelled alloys. I placed another order for alloys, which ended up being wrong so i cancelled the order to be told that i had to wait to refuse delivery because they had already shipped (this wasnt even 24hours after the order was placed). I refused delivery and the tracking information showed when the alloys returned to their warehouse.. it is now 7 weeks since then and i still havent recieved my refund!!!! Their customer service is sending emails in languages I don't understand.. i placed a chargeback request with revolut that they declined with no reason as to why.. i have now taken the matter to a legal root...This has caused so much frustration to resolve and the fact they can't even pick up the phone to have a conversation with me is so disrespectful!! Keep your Money and shop elsewhere... not worth any of the business!! shocking!!!!!”
“I will never be using tyre leader again sent the tires to the wrong address have no customer service skills and wasn't interested in sorting out the issue that tyreleader caused, felt like I was shafted to pay more money”
“Poor, dirty tyres delivered as new (2 x tyres £369), On inspection the tyres delivered were 11yrs old (manufactured date 04/10). They picked them up quickly, presumably to remove the evidence but did not deliver replacements.
Customer service is a complete shambles and ruthless. 12days after the problem and over 15 emails (as you cannot all them direct) I still have no feedback or information as to how or when I will get replacement or the problem resolved. This company is run by a bunch of cowboys in disguise, the reviews on their site with only accept 4/5 star reviews all others are deleted the whole company is a one big arrogant online con. Use at your own peril. I am now contacting trading standards and the motor ombudsman as well as having to raise a dispute with my bank to try and get my money back!!!!!”
“Absolutely shocking.
In summary ordered expensive new tyres on-line tyres delivered were used and had a manufactured date of 04/10 so 11yrs old....... Yes Really.
Since then they have collected the tyres (evidence removed) despite over 20 requests for them to advise how they are going to resolve the issue. Clearly by their demonstrated business practice they are happy to ignore such requests and do nothing to resolve their mistakes - (my order is still outstanding). The only reason this company gets 1 star is that there is not a 0 star option. The case is now being escalated with my bank, the motor ombudsman and the business federation.”
“Haven't received one of the two tyres I have ordered
It's been 40 days now
I keep asking for refund but they say my request is still in progress
Same generic reply every single time I make a complaint
Definitely something dodgy going on with the company
If you get your order it's all good but if something goes wrong in the process no chance to see the money back
I really hope some car related Youtuber brings this issue to life so less people get ripped off in case something goes wrong
If you read the terms and conditions their company is governed by Andorra laws so they don't fallow terms and conditions of a typical UK company”
“Tyreleader RIP OFF RIP OFF RIP OFF THEY WILL STEAL YOUR MONEY ?.......This is a rip off company ordered 2 tyres 2 jan 2021 1 tyre arrived 2 weeks later a day after the 1 tyre arrived had an email of Tufnell to say the tyres are out for delivery today never arrived I’ve been emailing because that’s the only way to contact them all reply’s are computer generated so it looks like i,m going to lose £80 this is now 6 weeks since ordering them I’ve asked them to refund and collect the 1 tyre the computer just says we will resolve so frustrating I’ve had to take the car to the garage and spend over £200 on 2 tyres so that has increased what outlay because I can’t wait any longer never again will I order tyres from any online company because of this”
“***DO NOT USE***
Check their facebook page for peoples real reviews.
Ordered 2 tyres, they arrived but one was badly deformed. 2 tyre fitting companies and 1 MOT station refused to fit this tyre under safety concerns. Tyreleader refused to replace saying they would find shape when fitted to the car and used. They fail to tell you that fitting means you cannot return them. I didnt fit and asked for a refund which will cost me £25. Complete con of a company. It didnt turn up in 72 hours like they said it would either.
Buy elsewhere. You have been warned”
“Avoid this website at all costs: the price may appear cheaper than elsewhere but this is misleading as their fitting partners overcharge. All the information on their website and the fitting partner I chose was completely inaccurate and I charged double the price of what I would have paid to have the tyres fitted elsewhere. I wrote a negative review on TrustPilot and also tried to contact the company to complain directly and write a negative review of their fitting partner.
First of all, there is no phone number to complain and only a form online which does not cover all issues (including my own). I received a generic response to the negative review effectively telling me it was my problem and they do not have any oversight of costs that fitting partners charge - while this may be true, it is highly misleading to claim that you are offering fitting services rather than just selling tyres.
Secondly, they refused to publish my negative review of the fitting partner therefore adding to the misleading advertising. When I wrote in response to the email claiming that my review had requested advice or has commercial interests and, therefore, had been rejected, I received an email asking me to send the review back to be re-checked. I had not saved it and, in any case, they already had it. I suspect they do not allow anything negative on their website as I then went back and noticed that they only publish 4 and 5 star reviews from Trustpilot on their site. I am assuming that none of this is illegal but they are highly suspect and I would hate to have had a serious issue such as delivery of wrong tyres or other important problem. I read the other reviews on Trustpilot and there were horror stories of people trying to resolve matters to no avail. At least, my tyres were actually the ones I ordered and were new and I hope that they have been fitted correctly as far as I can tell. I will certainly never use this company again nor the garage in my town which is one of their fitting partners after spending so much money for a simple one hour job.
There are other companies which are far more reliable and will not add hidden costs or mislead.
Frankly, they should be shut down as most of what they claim is untrue and I count myself lucky to have actually received the tyres within a week and that they were what I ordered. However, the anxiety and upset of being over-charged during a financially difficult year and the realisation that there is no recourse apart from writing a negative review on an independent site makes me feel that more regulation is required before any of these companies are allowed to trade.”
“Unfortunately my experience isn't living up to some others.
I placed an order on the 1st December for two tyres.
On the 2nd I got acknowledgement of the order and a tracking number but it wasn't until I chased that I received one. I asked many times for a rough idea of when they can be expected. If it was going to be too long I'd cancel the delivery as our car has a puncture and we need it up and running. Their response said that the parcel had now shipped and therefore couldnt be cancelled. I could refuse delivery for £25 fee. There was no indication of the package having shipped until I got their response, it was the 3rd message id sent.
There was no update or status change on the 3rd and on Friday the 4th I decided to contact Tyreleader again. . So what is going on here? Had you held it until I replied and then sent it? Again came with an update to the tracking, it was now in transit - from Netherlands.
Nothing over Saturday or Sunday and on Monday afternoon came another update. It has taken 4 days to move 40 minutes in the wrong direction from one town to another down the road in Netherlands.
Im not getting any reply from Tyreleader to what is a reasonable question. What type of consignment did you arrange with DPD for the tyres? It clearly wasnt next day, was it 48hr, 72hr, a week?
Why have they not left Netherlands in a working week and when can I expect them to get to the garage so I can book a time to have them fitted?
I've messaged them again asking for the above for the 3rd time.
Their response time is poor, if they bother at all.
They dont have a contact number, I didn't spot it before but its a sign to be frank.
This has been a week and still no tyres, if you want what you pay for I wouldnt recommend using them. Joke of a service. How hard is it to ship stock to a paying customer. Prices are appearing too good to be true.
I'll be off to my credit card company to get my money back and now have wasted a week waiting to get the car back on the road.
Not only that, but I also just had a response from leaving this word by word review through their site. It was blocked saying it requested commercial information!!!.
So they have instantly looked at the review submission but neglected my many messages that were sent before.
This is a scam company. Im so annoyed with myself for ordering from them. I didnt notice the bad reviews, they are writing them themselves and blocking the bad.”
