“sent wrong tyre, entry level budget not premium as ordered. fitter agent fitted. now they wont refund because it was fitted . not answering emails. based in andorra so hiding outside UK law and EC ADR redress processes. AVOID!”
“awful customer service, no phone number to contact them in Germany, replied each time contacted them after few days without considering my points, claimed my item was delivered while it was actually returned to them”
“Appalling, 9 days later and the tyre I ordered has still not arrived. Customer service is ineffective and unresponsive.
When I tried to leave a review through their site , they removed it because it was negative! Only positive reviews are welcome with this outfit!”
“2 months in and they have only collected one of the two tyres they're supposed to collect. Refuse to take any responsibility for the collection even though it's the carrier they select. Impossible to communicate with .Now taking legal action as still no refund for my tyres.”
“Bad experience
They mucked up an order two years ago and refuse to do business with me again, and completely tyreleaders fault. Be warned if they or there third party delivery company they use, neither will take responsibility for their failure to deliver, or deliver the correct goods.
You will get shafted
Best to avoid.
And they will try and block your review”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“Do not use this company. Their Customer Service is terrible. They sent no correspondence with the product that I bought making it impossible for me to cancel the order. Since receiving the product, I have requested a refund numerous times. The company have either ignored the email or treated each request as a new issue altogether delaying the process further.
They recently asked me to review their service but didn't like the review I wrote so told me it wouldn't be published.
They're cheap yes but the customer care is greatly lacking. Go to Demon Tweaks instead!!!”
“AVOID! Refused to refund me after supplying totally the wrong wheels....they fit my van so that was good enough for them despite the fact they are totally a different style to the ones they advertise. They were round I suppose!!!
Customer service is abysmal, no phone numbers, no response from emails....pay the extra with someone else...dont take the chance and listen to the reviews on here! these guys are bad!”
“Strongly advise using a different company been waiting over 30 days, still no tyres or refund!
I see some people have had a good experience but when you need to contact the company or something goes wrong you only receive information like...
“Thank you in advance for your patience”
“Unfortunately there is no news yet”
“We understand that this is an inconvenience”
They don’t answer questions or provide information so you just have to wait
It’s just bad business and acceptable!! I just require a refund now!”
“one tyre of my order arrived damaged,
Information about fitment including details of my local garage been sent to TYRELEADER and after 4 weeks reminding they asked me to send tyre back and said that investigation will take another 6-8 weeks !!!”
“Worst purchase ever
I ordered a set of tyres well ahead of my planned trip. For a mysterious reason the tyres were sent with different carriers. The DPD delivery arrived in the promised time while the GLS delivery (rear tyre) was still not even half way there and not likely to arrive in time for the planned journey. My emails were answered by an automated bot so I can say that customer service is not existent. It is not worth saving a little on the price in return for the poor service.”
“WORST COMPANY EVER, AVOID IF YOU WANT TO KEEP YOUR MONEY. Rubbish customer service and serious scammers.
Paid £172.52 for 4 tyres, waited ONE WEEK for the tyres, messaged customer services to cancel who said a delivery has been attempted exactly after I told them to cancel it but they did NOT provide a TRACKING NUMBER, CARRIER NAME, DAY OF ATTEMPT, HOUR OR ANY DETAILS. Now they charged me 100 pounds(25 per tyre because they sent 4 tyres in 4 parcels :)) for a delivery which they cannot confirm it has been made and cannot provide details about it. LOST £100 delivery fees, £25 per tyre. I am going to the police, bank and authorities to try and get my money back from these SCAMMERS.”
“poor service and refund broken into sections
cancelled my order and refunded my tyres and wheels seperately as they were nil stock
but did not refund fitting price
no contact number and a stupid ticket system to e mail !
never again !”
“Their price for the tyres are the best around, but don't even think about to ask anything else because they got so many filters to avoid direct contact that you will loose the will to carry on.
Better customer service is required.”
