Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 263 Reviews

9 %

of reviewers recommend Souq.com

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Metrics

1.4

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst product which you souq guys sell. and i brought mobile for 1000 dhs which was damage piece...when i ask souq guys to pick in three days,,,souq guys said cannt refund, cannt repair. even not ready to pick it...the duplicate product and which they sell is damage piece..and if you wanna open and check infront of them they wont accpt....so worst service...my cash totally gone waste”

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Posted 6 years ago

“For on time delivery”

Helpful Report

Posted 6 years ago

“When we are selecting items the item price is different than after ordering the item. There are hidden charges not shown to customer. Item says its free delivery and after order, Souq charges delivery charges. Also system shows that if your use certain bank credit card there will be 15% discount, but after order there will not be any discount. So friends be careful with Souq.com. This is my experience today.”

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Posted 6 years ago

“Very fast ,good products”

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Posted 6 years ago

“The delivery to a Dubai address was very poor. I ordered 3 books for my grandson for Christmas. Only one turned up. It was difficult to track the missing ones and the office didn't seem very concerned. Difficult to obtain refunds.”

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Posted 6 years ago

“souq.com is cheated with me. when i ordered mobile phone and it was damaged. I returned but they are not accepting. They are selling damaged items. I don't trust online souq and i recommend not to buy from them”

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Posted 6 years ago

“Souq's customer service is pathetic. I raised a complaint on 12/12/2017 for wrong charge on my credit card with consistent follow up from my side. They asked me for my credit card statement on 7/2/2018 & replied on 23/2/2018 saying its a wrong charge by the bank, by which time it was too late for the bank. Would Amazon US get away with this kind of service in the US? They have still not sorted out my problem; standard reply is 'check with your bank.'”

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Posted 6 years ago

“I can't imagine anywhere worse to buy from than souq.com. I thought that it was just in Egypt but I was shocked with the same experience even in UAE. Sellers are allowed to sell products that are already out of stock, also no real time inventory tracking which results in order not being delivered. Worst customer experience and satisfaction ever, at this rate they will be out of business soon. Cheap commerce software with zero advanced planning and optimization and of course no transportation management or at least it feels this way.”

Helpful Report

Posted 6 years ago

“Everything is outdated here. From product to after sale service. You will die of following up with these people but you will not get the refund or they wouldnot return your product. Such a disgusting staff, dont know how to talh with customers. Please dont ever by from here. Thanks”

Helpful Report

Posted 6 years ago

“Bought a 75 inch TV, it was faulty, have waited 3 weeks for collection and then they say it will be fixed or we will get a refund. Disgraceful service and lies when you call them.”

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Posted 6 years ago

“screw this website I bought many times from them always issues and they always don't get you your rights because the system has limitation and there is no decision maker F**k that. Its a shame Amazon name is on this website”

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Posted 6 years ago

“Still waiting on a refund on items that were NEVER delivered - over 6 weeks now and daily calls to them just result in nothing apart from empty promises. I would never use this company again.. disgraceful and daylight robbery - when asked where my money was they could not give an answer (apart from it was a technical glitch).. complete and utter rubbish.”

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Posted 6 years ago

“Nowadays souq providing very bad service. I have returned product but not yet refunded.”

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Posted 6 years ago

“Great customer care !Me and my husband we shop a lot from souq.com and if there is anything that we have to exchange or refund is always without any problem from souq.com side .Thank you souq team for the excellent customer case .Keep it up !”

Helpful Report

Posted 6 years ago

“They send wrong items They do not respond to your complaint on time They do not care about customer satisfaction”

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Posted 6 years ago

“they did deliever my bought item in time which was a headset.but the quality wasnt as expected.yet they are quite good with the timing”

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Posted 7 years ago

“I ordered a pair of shoes but it arrived a bit late like 2 days.”

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Posted 7 years ago

“Excellent service great experience”

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Posted 7 years ago

“I don't recommend using this company to buy items. The customer care is a total disappointment. When I placed the order it was showing me one amount, but they charged my credit card a higher amount. Customer service is saying it is a bug in their system, but refused to refund the difference. It seems we customers have to pay for their system issues.”

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Posted 7 years ago

“I ordered from Souq.com on the 7th December and the items were meant to be delivered by the 12th. Of course, that date came and went with no delivery. I cancelled the order a day later and I haven't heard anything abut processing of the cancellation. It is now the 24th December. I receive no help when I email. They just send the generic computer generated responses. Awful service. Don't buy from this company.”

Helpful Report

Posted 7 years ago

Souq.com is rated 1.4 based on 263 reviews