Souq.com Reviews

Name: Souq.com
Rating: 1.44

1.4 Rating 263 Reviews

9 %

of reviewers recommend Souq.com

Company Reviews

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Metrics

1.4

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely useless. Delivered wrong/faulty products twice, no refund and no response to inquiries. Will never use them again”

Helpful Report

Posted 7 years ago

“iam very disappointed with souq.com refund system, since 1 month im following up with customer service but nothing had happend. it so pathetic service pls. dont waste your time or money on souq.com if there is any negative rating i could have given that too. my order no. 3066535717915 returned before accepting it on the same day cancelled online. people dont waste your time and money, in case you want to refund forget it.”

Helpful Report

Posted 7 years ago

“Ordered something. Carrier company suspended delivery So I email souq.com service centre. Their suggestions for the solution is , I call carrier to follow up. They should take responsibility until it arrives to the customer. Apparently this company doesnt care if it arrives or not Once you pay. The worst online shopping experience ever.”

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Posted 7 years ago

“Best price & many products available.”

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Posted 7 years ago

“I purchased a product from souq on 21st November 2017, received a totally different product on 27th, filed a return request but they r not sending any courier even after 15 days, and only saying we r sorry some one will come to pick up the item or i have to go drop it to their location. What is this...........................I AM DONE WITH SOUQ.COM, STAY AWAY”

Helpful Report

Posted 7 years ago

“Were much better. They make a huge white Friday sale and can’t cater to the huge mount of orders. Do not care about their customers it seem and just drowned in an inch of water. Shame.”

Helpful Report

Posted 7 years ago

“I have used Souk.com several times with no problems. I ordered MMA kickboxing gloves Nov 26, delivery Dec 3 as scheduled. The package label had the gloves description, I therefore paid the driver the 101 dhs cash. However, the package contained a computer mouse, no gloves. I called the driver immediately and was told to contact the call centre and he would return tomorrow. I was told by the call centre a tale about the cash refund not being a cash refund and going back on my account. I said I did not change my mind, you delivered the wrong thing. I only want the money back pending the correct item delivery. I expect the gloves delivered within 24 hours. No matter the outcome I am unlikely to use Souk.com in future.”

Helpful Report

Posted 7 years ago

“Consistently does not publish bad product reviews. One item was advertised as original and turned out to be fake. When I stated this fact in my reciew they refused to publish stating that it is a complaint. This is not creating trust”

Helpful Report

Posted 7 years ago

“Sellers confirms order with no physical stock.. don't even bother to inform you..once you follow your order and you receive order cancellation and best part of such pathetic admin service of souq.com is you can't give feedback or rate such seller as order got cancelled n was not complete. So no one can get to know about this loophole or maybe a trick souq uses on purpose totally not recomended”

Helpful Report

Posted 7 years ago

“On-Time delivery”

Helpful Report

Posted 7 years ago

“Very bad experience. Some items ate fake and some werent working . And it takes long time for the refund . Customer service are also poor they dont know how to deal with complaints.Bad idea to order online here in souq.. i would never order again to this app..!”

Helpful Report

Posted 7 years ago

“Unreliable sellers and customer service”

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Posted 7 years ago

“variety of goods reasonable prices and quick shipping”

Helpful Report

Posted 7 years ago

“I thought after acquisition from Amazon, Souq will have some major changes as to how they deal with their customers. But I'm sad to say, their customer service is still pathetic, atleast in KSA.”

Helpful Report

Posted 7 years ago

“Souq is not like amazon! It needs a million years to get there. They never let you post an honest review. So if reviews are controlled and you’re voice isn’t being heard by other customers, then where are the other reviews coming from? Yup, they are not real honest reviews! I experienced false advertisement on souq twice! The item is listed as something and then it arrives missing stuff. When you complain they only tell you to return it. Not thinking about the hassle and waste of time that they are causing and they already caused! If you wanna to include warning people about such scam in your review, they don’t allow it! So they know it’s false info and they do nothing about it!”

Helpful Report

Posted 7 years ago

“They're improving the quality of their services. The shipping price is now cheaper, and the reviews are finally being audited and organized in a more clear way.”

Helpful Report

Posted 7 years ago

“Good for electronics”

Helpful Report

Posted 7 years ago

“They've got a great return policy, and amazing discounts.”

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Posted 7 years ago

“Poor service”

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Posted 7 years ago

“Amazon Middle east & great customer service”

Helpful Report

Posted 7 years ago

Souq.com is rated 1.4 based on 263 reviews