Our 2X2 Electric Utility Bikes are fully electric and ready for action. Whether you’re going on-road or off-road our bikes are perfect for everyday adventures or the daily grind.
“UBCO was great to deal with. They helped me through the purchase process while I was mobilized and the bike shipped promptly on time when I was back from duty to get it from the carrier. They were very helpful before, during and after the sale. The reps were quick to respond when I had some questions about use regarding the keys, and overall their customer service was fantastic. 10/10.”
“In my opinion the machine is overpriced for what you get (compared to adventure model) but still great, fun, and what I expected. Everything the company claims is delivered in quality and spec. It's not designed to jump off short ledges but capable of 98% offroad activity.
HOWEVER! There is room for improvement in the suspension, handlebar height and moat importantly it needs a parking brake. I'm using a velcro strap as a parking brake when I'm siting on it on a hill and need my hands for something else (like binoculars, drinking, handling gps, fussing with clothes, etc.)”
“There are bugs and improvments to be made. Overall I still suggest to get one. There needs to be engineers that reach out to find out about the issues that need to get removed before the next years model/upgrade. I would like to be able to control the charge of the battery via the app so I can charge it to 90% most of the time as I do not need full capacity. So when it is charging it would be nice to have it stop once it reaches 80% or 90%”
“i AM NOT RELLY HAPPY WITH UBCO CUSTOMER SERVICE. WHEN i FIRST GOT MY BIKE AND TRIED CONTACTING THEM, AFTER THE FIRST FEW TIME, THEY JUST IGNORED ME. NOT GOOD!”
Hello Lowell. At UBCO we aim to reply to all queries, and we monitor most of our input channels daily. Can you please let me know what channel you are using when contacting us so I can investigate why we are letting you down? If it's an email what is the address you are using? If it's by telephone, what number are you calling? Regards UBCO Support.
“Would not buy anything from UBCO again. They don’t honor their 30 day guarantee. The page specifically said it doesn’t apply to PayTomorrow which I didn’t use yet they still refused it. I don’t plan on buying anything from UBCO in the future.”
Hello Broderick. Thank you for your feedback and I would like to help if I can. To my knowledge we don't offer a 30-day guarantee (we do offer a 12-month warranty) and I am not familiar with Pay Tomorrow. Can you please help me understand where you are seeing these references so that I may investigate further and hopefully we can improve our services for you. Regards UBCO Support.
“Great bike
Only comment is make the tires stronger/ foam filled not tubes
Rowdy can’t be the only one to answer support emails
Need more people to answer with in 24 hours”
“Usually in this day and time you can’t really get the help you need. You often are talking to some call center that has no idea of the product they’re supporting, language barriers, push you to take it to a dealer which is just a way to make the dealer more money, or once the product is purchased they don’t really care! I’ve had to call UBCO on three different occasions: Twice just to order some things I wanted. Once to troubleshoot an issue. I spoke with a Clayton and I’ve got to say that he’s on point. The service provided couldn’t have been any better. I wish other companies withheld the same standards of service.”
“UBCO personell are great to deal with, and their products are unmatched by any other company. I just bought my 2nd bike. I wouldn't have any else at the same price. They back up their products like no other company I've dealt with, ever. 5 star recommended without a doubt!”
“CLAYTON WILLIAMSON UBCO TECH IS A VALUABLE ASSET TO UBCO VERY KNOWLEDGEABLE AND EXTREMELY HELPFUL. HE PINPOINTED THE TROUBLE I WAS HAVING AND HELP ME ALL THE WAY AND MADE SURE ALL WAS TICKETY BOO.”
“This cycle and the UBCO company are truly in a class of their own. This cycle meets all of the criteria for what I was looking for and no others did. I’m an old guy and recovering cancer patient that wanted some help getting around the high mountains of Utah. This cycle exceeds my expectations. UBCO US was wonderful to work with. The sales folks are kind, considerate, and responsive. I was amazed when the bike was delivered. UBCO packaging is like nothing I’ve seen before. Every aspect of the product, marketing, shipping, packaging, and customer service are exceptional. The cycle is a tank but nimble and light. Thank you UBCO for a few more adventures.”
