UBCO is a New Zealand electric mobility company developing purpose-built utility vehicles and mobility solutions for work, field operations and mission-critical applications. The US market is managed by an independent distributor.
Hi Derek, thank you for the positive feedback on our products. We’re sorry that the responsiveness of our support didn’t consistently match that experience, and that your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“I purchased the bike, a week ago and I absolutely loved it, a real utility make machine with many accessories to install if needed.
Easy to maneuver around the city, am totally satisfied, the app is great and useful, friendly user.”
Hi Kevin, we’re sorry to hear about your experience, and we’re also sorry that your feedback wasn’t acknowledged at the time. We understand that customers expect a high level of support from UBCO and take your feedback seriously.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“Need to make sure all items are sent or let customer know missing items. Better communication in problem solving of UBCO app before bikes are shipped out. After paying full amount plus extra battery, I was disaappointed to receive my bike missing several accessories and UBCO app did not work properly.”
Hi Robert, we’re sorry that your bike arrived with accessories missing and that you experienced issues with the UBCO app. You should have received clear communication about any missing items and better support in resolving the app issue. We’re also sorry that your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Hi Tim, we’re glad to hear you’re enjoying the bike, and we appreciate your feedback on accessory pricing and battery performance in colder temperatures. We’re also sorry your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Hi Tim, thanks again for your feedback. We’re glad you’re enjoying the bike and appreciate your comments on accessory pricing and battery performance.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“I have had it less than three years and it’s inoperable . I’m extremely disappointed in the customer service and lack of help after spending so much money . I am sad and disappointed as I had loved this bike so much and really talked a few others into buying one .”
Hi Beth, we’re truly sorry that we let you down, especially after you had loved your bike and recommended UBCO to others. We can understand how disappointing and frustrating it must have been to be left with an inoperable bike and without the support you expected. We’re also sorry that your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
Hi Chad, thank you for the kind words about the 2X2. We’re glad to hear the bike itself earned five stars from you. We’re sorry that the delays surrounding your purchase didn’t match that experience, and that we didn’t acknowledge your feedback at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“Very poor customer service from Sales Team when contacted about returning an item. However, the Tech Support team person I spoke to was great and very helpful.”
We’re sorry that your experience with our Sales Team didn’t meet expectations, particularly when trying to arrange a return. We’re glad to hear that the Tech Support team was helpful, and we appreciate you taking the time to share both sides of your experience. We’re also sorry that your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“I have not put many hours on the unit. Being a colder state, I bring the bike and battery into a 50 degree F winter storage area. It's ready for emergancy opperation. I feel that the battery should not be left out more tham nessary according to a low temp schedualing chart. Start at 0 degree f or c. efficancy tests can conferm the numbers. 50 min running 10 min no load. I have had batteries lose their ability to charge when a low temp thresh mark is hit. You all need to work up a Winter Time opperation procedure.”
Hi William, thank you for taking the time to share your experience and suggestions around cold-weather operation and battery care. We appreciate the detailed feedback and your recommendation for clearer winter operating guidance. We’re also sorry that your feedback wasn’t acknowledged at the time.
In the US, sales and support are handled by the local UBCO distributor. If you’re outside the US, please contact UBCO directly and our team will be happy to help.
“Living on a hobby farm outside of Braidwood, NSW - i purchased the 2x2 Adventure bike from the dealership at Castle Hill, Sydney, less than 2 weeks ago.
Pick up went smoothly and the bike was assembled and ready to go - so as soon as I got home, I was off.
A first time motorcyclist, I set the Mode to L (for learner) and quickly mastered the basics. We have a long steep dirt driveway and noticed the bike labouring a bit in the steepest parts. But after, switching to Max power on my next ride - i was off like a rocket. This things a beast when you want it to.
And yet, I'm still able to navigate the narrow winding tracks on my steeply sloping bush block.
The only problem was the fiddly a delicate indicator switch on the L handlebar. It's small and difficult to utilise with thick gloves on - especially the R indicator. Only after a bit of back and forth with the shop did I work it out but still not reliable enough to be confident in city laned traffic. Lucky i'll be mostly using on my block and surrounding country lanes.
Thanks UBCO and good fortune in NZ and USA too.”
Hi Louis, thank you for sharing such a detailed review. We’re glad to hear you’re enjoying the 2X2 Adventure and putting it to good use around your property. We also appreciate your feedback on the indicator switch, particularly when riding with gloves, and we’re sorry we didn’t acknowledge your feedback at the time.
Thanks for choosing UBCO, and we hope the 2X2 continues to serve you well around the farm and beyond.
