Our 2X2 Electric Utility Bikes are fully electric and ready for action. Whether you’re going on-road or off-road our bikes are perfect for everyday adventures or the daily grind.
“Very poor customer service from Sales Team when contacted about returning an item. However, the Tech Support team person I spoke to was great and very helpful.”
“There are bugs and improvments to be made. Overall I still suggest to get one. There needs to be engineers that reach out to find out about the issues that need to get removed before the next years model/upgrade. I would like to be able to control the charge of the battery via the app so I can charge it to 90% most of the time as I do not need full capacity. So when it is charging it would be nice to have it stop once it reaches 80% or 90%”
“i AM NOT RELLY HAPPY WITH UBCO CUSTOMER SERVICE. WHEN i FIRST GOT MY BIKE AND TRIED CONTACTING THEM, AFTER THE FIRST FEW TIME, THEY JUST IGNORED ME. NOT GOOD!”
Hello Lowell. At UBCO we aim to reply to all queries, and we monitor most of our input channels daily. Can you please let me know what channel you are using when contacting us so I can investigate why we are letting you down? If it's an email what is the address you are using? If it's by telephone, what number are you calling? Regards UBCO Support.
“Love the idea of the UBCO, less impressed with the buying experience and service here in the US. I work for a small environmental consulting firm and we bought a 2x2 to use for field surveys in remote areas. The fact that it is rugged, quiet, and can carry lots of gear was very appealing. Upon delivery, however, we immediately noticed that it had one critical flaw - no USB charging port. UBCO advertised an add-on accessory (it's even shown in the operator's manual) that would attach to the top of the battery and allow the bike to not only charge devices on the go but also act as a mobile power station when the battery was out of the bike. Awesome idea and we were keen to buy one but, as far as I know, it never materialized. I inquired about this accessory with customer support but never recieved a response and it's still not available for purchase on the website. This seemingly small oversight has big ramifications for the utility of the 2x2 for commercial use or even serious recrational use. After getting no response from UBCO we decided to buy two Surrons instead, which are cheaper, have good aftermarket support, and, best of all, come with a simple USB port. We love the 2x2 but the lack of any way to charge anything off of it was a deal breaker. So instead of buying three 2x2s, we bought only one.”
Hi Michael and thank you for your valued feedback.
We have had a lot of feedback from our valued customers that they would like a 12v power supply. This has been passed on to our product development and engineering team and they are looking at options to add this feature to the next generation UBCO and make it reverse compatible for Gen5 UBCO.
Kind regards UBCO Support
