UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,825 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,825 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Ridiculous poor customer care service, day light robbery”

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Posted 14 hours ago

“I placed an order and after the driver allegedly picked it up, the delivery time kept changing. I asked why she was moving farther away from my home according to the map. She literally texted me that she had so many orders, she got confused, forgot MY order, and was on her way back to get it. I told her to forget it, I no longer wanted it, it had already been almost an hour and 15 minutes, (30 minutes from the original delivery time). She said no, she wouldn't be long, I insisted I did not wish to pay for cold food. Just as I thought, an hour and 45 minutes after I ordered, she dropped off cold food. I couldn't eat any of it. I finally got in touch with customer service vis chat this morning and all they could say was "we take feedback seriously" but could not refund my money. I was extra irritated bc I tipped her well pre-order. I canceled my Uber One membership and am disputing this charge with my credit card company. I will never use them again. I should have stuck with Door Dash.”

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Posted 22 hours ago

“Missed some of my order out, made it so difficult to get in touch then fobbed me off”

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Posted 2 days ago

“I ordered food l waited for 1h30mins still my food was not picked up 2 delivery guys canceled and I still waited, l ended up canceling the order and guess what l lost money just like that so sad”

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Posted 4 days ago

“If I could say zero stars I would. Delivery person wouldn’t respond about what was taking so long and sat in same spot for 10-15 min when food was already ready. Chat agent offered no solution and wouldn’t refund my rush $ I paid for and it was over an hour delivery. Agent Ended convo before helping. Food was late, cold and wrong fries. Second agent I tried to talk to (first one said to message if food is cold so I did. And he basically said sorry and asked if I wanted more help then ended the chat with no solution. This was the worst experience I’ve ever had with Uber Eats with no help and I’ve canceled Uber one and going to social media regarding this all.”

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Posted 5 days ago

“Horrible nonexistent customer service! Overpriced with service fees! Uber charges me often for membership fee that I never asked for! When a company forces customers to interact with AI bots, it proves they do not truly value the consumer experience.”

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Posted 6 days ago

“It is very strange that they are still in business. There are so many complaints, and the bad outweighs the good by a million to one. Receiving a correct order is a gamble, and sometimes the food is in such bad condition. You should really level up your service and quality - there are many delivery services today to pick from.”

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Posted 1 week ago

“Worse and worse service. Late or never arriving and everything is ai so you can’t even reach a customer service person anymore”

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Posted 1 week ago

“Food was left on the streets!!!!!. The driver texted that GPS was taking him to the streets. I texted back confirming the address ( I have received deliveries many times, from same restaurant). Calls were never answered. He just decided to leave the food on a bech, god knows where. Uber driver's name Hugo.”

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Posted 1 week ago

“Hola: Soy Repartidor, créanme , procuro hacer lo mejor que puedo mi trabajo, y tengo buena calificación de los clientes. En cuanto a Soporte Uber, es una verdadera frustración, cero interés por apoyar a la flota de repartidores, en todos lo sentidos. Le han dejado el trabajo a las máquinas, Puede resolver la IA los problemas reales de los humanos?”

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Posted 1 week ago

“No helping at all”

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Posted 1 week ago

“I’m a merchant with Uber Eats. Their customer service is horrible. Call all their available numbers and most of them doesn’t work. Once connected we are put on hold for more then 30 minutes. Hang up and called the same number and it no longer works.”

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Posted 1 week ago

“So I have tried Uber Eats 3 times . Only 1 of three orders were without errors . The past two they have been 0/2 . 33% success rate isn’t that stellar. On my last Potbelly order it was missing 2 Of the four meats on the sandwich and was on wrong bread. On my last wings order 2/3 flavors were correct They added bbq in stead of sweet heat . I submitted a wrong item and didn’t get a refund 5$ off but I tipped driver 7. Point is orders were wrong . They should advocate in a more professional manner for their customers. Scott”

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Posted 1 week ago

“Missing items. When I asked customer service about it. They have me a reply and asked for the item by name and after I have them the item name they waited 4 days to replay and tell me I need to take pictures of the items I received as well as a picture of the paper copy receipt?... It's been days I obviously ate what was brought to me and the garbage is gone. Pretty cheeky move by then I got to say well I'm done using their services forever now. Can't wait until they go out of business honestly it's only a matter of time.”

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Posted 1 week ago

“Extremely disappointed with Uber and their pricing system. Every time I place an order they keep adding so many extra charges under tax and other fees that the final bill becomes much higher than expected. This time I noticed almost $15 added in extra charges, which honestly feels unreasonable and misleading. Some items should not even have been charged that much tax, but still they added random fees without proper explanation”

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Posted 1 week ago

“The app processed the order and location without me doing anything. When I tried to cancel it won't let me and now they're charging the whole amount.”

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Posted 2 weeks ago

“Uber Eats sucks. Ordered one thing and they changed the product to something of less value. Worse yet ther non existent customer service was no help in canceling order. Uber Eats sucks, don’t ever use this service.”

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Posted 2 weeks ago

“UberEATS is garbage. I'm sick and tired of dealing with people who can't get an order right (misdelivering and messing it up for two customers at once). Never get my business again and I strongly encourage others to avoid them.”

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Posted 2 weeks ago

“The worst customer service out there, which is a remarkable achievement.in the current consumer marketplace. I reached out for help because my driver appeared to have lost consciousness-he hadn't moved on the app for 30 minutes. First I got bottom feeder AI that couldn't think itself out of a wet paper bag, and then, after being persistent I was blessed to get "live" chat agents that seem to exist only to rage bait hungry customers. After being offered a pitiful coupon for food that would likely never arrived, I took my refund, told them to pisss off and happily deleted the app. Good effing riddance.”

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Posted 2 weeks ago

“I ordered a salad from Uber eats, gave the girl detailed instructions. Never arrived an Uber eats won’t refund my money. They’re trusting her saying she delivered it. I walked everywhere on my building and she did not deliver my food. I am getting rid of this app.”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 10,825 reviews