UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,686 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 21st February 2025

James Moriarty

1272

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered food from a restaurant. 3 uber drivers went to pickup but cancelled my order to pickup. So i cancelled my order when third uber eats driver didn’t pickup my order. Later uber eats app charged me 29$ for nothing. I even called support system and they told me to call them in order to cancel the order because if i do by myself i am gonna get charged for that order cancellation which i found so stupid because i ordered and waited for almost one hour but didn’t get the food so i cancelled and got charged for nothing. This is ridiculous. I am very disappointed with uber eats customer service now.”

Helpful Report

Posted 1 hour ago

“I get a food credit from my company to order dinner through ubereats and when i made an order i was charged from my personal card. Uber could not switch the payment method, even though i called them a minute after making the order. They told me i could update it after i pick up my order, but that didn’t work either. The payment was in processing for hours and my food credit from my employer expired. This problem was created out of nowhere and other apps can fix this without a problem. Will ask my employer to use a different food delivery platform.”

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Posted 7 hours ago

“Be careful canceling an order seconds after placing because you forgot something. They still charged me for the order 67.10 and additional for cancellation fee total of $86.10. We not eating tonight because they want to keep it all.”

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Posted 8 hours ago

“I've only ordered from Uber eats a handful of times and they've given me the wrong food 3 times now. This outfit is aweful”

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Posted 9 hours ago

“I have had food missing from my order and they refused to refund me my money back. They don’t follow up with you and their customer service is horrible.”

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Posted 9 hours ago

“Horrible. Went thru 3 drivers who didn't deliver. Doordash delivered in 12 minutes”

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Posted 13 hours ago

“There should be a minus star for this service. Today, I ordered two meals. One arrived, and the other never did. They delivered to the wrong address, took a picture, and then walked off. I did get one missed call from my phone, but I was unable to answer it. Despite the fact that the meal was delivered to the wrong address and my elderly mother, who was home, was expecting it, they are refusing to refund me for this meal. This might have been a blessing in disguise because now I will never use Uber Eats again. If they review their history, they will realise that I was a frequent user, but now I am no longer. The service and the automatic responses I am receiving are ridiculous. So, basically, if the drivers who delivered the food delivered to the wrong address and called you, but you were unable to answer, they lose out on money, even though their employees cannot seem to get the address correct. Therefore, I strongly advise you not to use Uber Eats. Unless you want to see a picture of your food at a address that you don’t recognise.”

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Posted 15 hours ago

“Idiot UberEATS delivery person riding e-bike illegally and recklessly. Vernon Street Ipswich 21/02/25 12:00hrs. Do you staff not understand the meaning of a red traffic light?”

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Posted 19 hours ago

“Ordered pizza with my gf at a new location with a discount code, typed in the address and everything we need (gf can confirm). Almost half an hour later than proclaimed by the app, the order arrives at the wrong adress. Turns out, Uber Eats passed on a random, wrong adress to the pizza location. Such a blow to me, my gf, the pizza guys doing their job and the delivery guy. Please, for the love of pizza, just order directly at the location.”

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Posted 19 hours ago

“**Worst company ever!** I placed an order and wanted to ensure the correct card was on file, so I contacted customer service less than a minute after placing it to request a cancellation. Instead, I was charged $19.01, with the explanation that the merchant had accepted the order and for delivery. When I called the merchant, they told me the order was never accepted by them. It turns out the Uber system automatically processed the order, and it usually takes around 5 minutes to reach the store. No delivery driver was even assigned to my order! This company clearly has zero concern for customer service. Their support team just reads from a script with no real help, and they don’t care about making things right. Honestly, it’s faster and easier to drive to the location yourself than deal with this app. It seems like only perfect, mistake-free customers are welcome to use it. Avoid this app at all costs!”

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Posted 19 hours ago

“Shocking chat support to sort issues”

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Posted 20 hours ago

“Ordered and received somebody else’s order at the door, it was completely wrong. Paid over $100 and complained on the app because they don’t want to give you anyone to speak to They refunded $42 There is nowhere in the app to complain or to call Have used Uber eats on average every week for 4 years App now deleted”

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Posted 1 day ago

“Uber eats sucks. I had a delivery, 50+ dollars I was ON the phone with a rep trying to get someone to translate for the driver because he didn’t speak English and couldn’t find my apartment. While on the phone the driver marked my food as delivered and sent a pic of a kid on the curb holding the food. The rep asked if I got the food and if a kid was with me I told her no I’m standing outside my apartment door and hadn’t received anything. She stated she was putting in a request for a refund the next day I received an email saying I wasn’t going to be refund for food that was given to a STRANGER. Worst Customer service ever.”

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Posted 1 day ago

“Biggest scam!!”

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Posted 1 day ago

“Uber Eats in Brussels is the worst delivery company. I have left them explicit instructions in delivery details section specifying which number to call. When delivery arrived, they completely disregarded instructions and called my profile number instead. I did not answer because I could not at that time. Delivery person was supposed to call the number specified in the delivery details section anyway. When I contacted Uber Eats regarding this issue, they claimed that "they tried to contact you 2 times and waited 8 minutes to see if the delivery could be completed". However, there has never been a second call. This is a total lie.”

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Posted 1 day ago

“I just used the Uber eats to order my favourite meal. I did wait over 2 hrs and decided to contact with customer service. I got information that I should be contacting with the place of order. After my call I was so frustrated because the driver from Uber didn’t show up and didn’t pick up the order! Never again!”

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Posted 1 day ago

“Order all screwed won't give any sort of refund”

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Posted 1 day ago

“I have only ordered from restaurants through Instacart. The last time I ordered the wrong delivery address kept coming up. I changed it. It would change back -- to an address where I have never been and is not in my address book. Between the last change and my hitting order, it changed back. It was impossible to change after order. I canceled, but they charged me anyhow. That's my last order with them forever.”

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Posted 1 day ago

“I will never use UberEats again. Doordash all the way. I just tried to order from Uber eats and said the most I would have to wait is until 10:20. Now they're not even sure when it's getting here. The driver cancelled and they had to find a new one and I just am not going to use them again. Would recommend sticking with Doordash or GrubHub.”

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Posted 1 day ago

“Terrible customer service- I accidentally entered the wrong address and reached out to customer service before the food had even left the restaurant to redirect or cancel the order for an extra fee. The real address was merely 1.5 miles from the one entered. I even called the driver multiple times to ask him if he could deliver it to my current address for a significant tip and he refused. The uber customer service was slow and of no help. The order amount was significant too and uber refused to explain why they wouldn’t issue a refund when I repeatedly tried to contact their customer support. I am extremely disappointed and used to even be an UberOne customer but wanted to say my experience was terrible.”

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Posted 1 day ago

UberEATS is rated 1.1 based on 8,686 reviews