UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,848 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am restaurant owner and I have a big problem with ubereats. Is almost 4 months they didn't deposit my sale in my account. Two times they promised me everything is OK and we gonna deposit your money but they never do that. Now after 4 months they sent email for me about investigation for this problem. In last 4 months what day did. Investigation about what. I sent 3 times all of my documents for them and then they requested for my documents. Totally I don't know what's going on in ubereats company.”

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Posted 5 months ago

“The driver drops the milkshake and smears it all over the carpet with his fingers and tries to put the drink back together after it’s been laying on the carpet already. He tried to hide his actions by not including the huge stain in his original delivery photo. Basically did everything that he could to hide it. When I heard it hit the ground, I went and open the door. I saw him there, gathering it on the floor, and I close the door right in front of him. He still thought it was a good idea to leave the food here even though he should’ve cancelled it on his own and been honest about his mess up and ruining the order. Such a disgusting company to deal with.”

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Posted 5 months ago

“Delivery took over an hour and was offered 6.44 in uber cash ? WTF....barely covered delivery charges.”

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Posted 5 months ago

“my original order was put in at 730 PM the driver stole that order, got my refund re ordered directly after and it is now 950 and the order still hasnt been picked up. so far the delivery driver has changed four times from the time of the second order!!!!! WTF?!?!? so uber eats canceled my order to many drivers canceled on the pick up!”

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Posted 5 months ago

“I’m tired of ordering food and the delivery driver has a stop before me, because once my food is here it’s cold. You guys need to change that so drivers only have one delivery each instead of doing two at once.”

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Posted 5 months ago

“Is there an award for world's slowest web site?”

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Posted 5 months ago

“Worst experience ever. You can’t find my order yet I provide you pictures with order details. I’m charged and the restaurant fulfilled the order… your driver just never delivered it yet you tell me there’s nothing that you can do and to wait 6-12 hours on a live chat. If that doesn’t sound like a scam… I don’t know what to say. I will n-e-v-e-r order anywhere where I’m expected to rely on them to deliver. BBB? Please review them. This is not good business…”

UberEATS 1 star review on 14th June 2024

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Posted 5 months ago

“This app has zero customer service. No number. Takes your money with no other solutions. Worst business I have ever dealt with.”

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Posted 5 months ago

“Bastards !!!! NO SERVICE !”

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Posted 5 months ago

“It’s taken an hour for my order from a restaurant that’s 10 minutes away. Still awaiting my order”

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Posted 5 months ago

“Horrible company.... BE AWARE that the amount shown when you pay them IS NOT the money they will take from your bank. They took over double the amount from me. Check your bank statements everyone!!!”

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Posted 5 months ago

“As a manager of a shop If I knew on the begging that was the way they worked I will never work with them so we recived one order on uber as normal for plaice and chips we cooked we waited for the driver named Harm Johannes he took the order and the customer never recived that order so thats mean or the driver delivered to a wrong house or he eat it, we try to call uber not even english they can speak and mistakes like this they take the money from my account, what is annoying.. and the prices are very expensive on the app because they all scammers if u made 600 on uber they get 200 something on fees plus the VAT.. Keep going down..”

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Posted 5 months ago

“My co-workers and I order lunch and it was stolen by the driver. So now we are hungry and afraid to place another order with Uber Eats.”

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Posted 5 months ago

“I made an order from Wendy’s…I made contact with the driver that informed me that Wendy’s wasn’t able to fill half the order…he gave me the option to cancel from his end and I said yes…next thing I know there’s another driver showing they are going to pick the order up…I messaged that driver several times telling them there would not be an order to deliver…she did not answer so I cancelled it from the app…NOW IM BEING TOLD BY CUSTOMER SERVICE THAT THEY WILL NOT REFUND ME LITERALLY ANY OF THE $30…SO NOW I AM $30 SHORT WITH HUNGRY KIDS TO FEED!!!!…I WILL NEVER USE THIS SERVICE EVER AGAIN”

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Posted 5 months ago

“I am Luthando ordered on your app on the 5th of may never recieved what i ordered but you deduct my money till today no refund how will i order again from you while i was promised on 3 to 5 business day?”

UberEATS 1 star review on 13th June 2024

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Posted 5 months ago

“I was tooken advanced of, my driver asked for my pin and I had no knowledge that I wasn't spose to give it to him till my food was delivered! So definitely learned my lesson lost my money and didn't receive my food! Honestly I'm never using this service again! And wonder why people like jobs like this cause they can still from people! Hope they enjoyed my family's meal! I will never trust a Uber eats driver again!”

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Posted 5 months ago

“I ordered a food delivery - after awaiting for the food for a long while, no food was delivered to me. I when looking at the app, I realised that the driver uploaded a picture of my order: she was holding the food in front of my door. Unfortunately, there was no food there. The notification said that the driver had both waited for 7 minutes in front of the door and tried to call me with no response. For such reason I was granted no refund. This despite me not hearing anyone knocking at the door (while being alone in a quiet property, with no background noise and aparently having someone trying to reach me for 7 minute straight while waiting outside) and not having any missed call or call notification on my phone. I contacted the customer service, explained the situation, and they refused to refund the order on the gound that, I quote, "The delivery partner followed our policy and waited the required amount of time at the delivery address before marking the order as completed". I asked several times explanation how they verified whether the driver had actually knocked at my door and actually tried to call me, as they claimed but no explanation was offered (please see the avoidant replies). After that the chat was closed. I will delete the app today - not a serious business.”

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Posted 5 months ago

“The driver didn't listen to instructions, instead of leaving food at the door he kept asking kids at home for pin code, we never received pin code. The driver was struggling to comunicate in English he only kept saying pin code. Apparently the food was left somewhere on the street as the order was marked delivered eventhough he refused to give the food and he left with food. Uber refused to give a refund.”

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Posted 5 months ago

“I placed a grocery order and ordered sweetest batch strawberries ($6+) which is much more expensive than regular strawberries ($4). The shopper gave me regular strawberries and Uber eats still charged me the price of sweetest batch without refunding the difference. Rep was very irresponsible. Customer service was nonexistent.”

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Posted 5 months ago

“Terrible platform for Uber Eats Drivers. Customers give thumbs up or thumbs down for the delivery and you need to have 19 thumbs up in order to cover just one thumbs down. Due to platform’s own issues, late driver assignments and so on every issue seems like drivers and they pay the price. Terrible experience as a driver.”

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,848 reviews