UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,430 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th January 2025

Shawna Collier

UberEATS 1 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero I would. I was charged for a pizza .. $32.38 that I HAD CANCELED cuz the app had a fricken glitch and there was no way to contact them, every phone # , every option in the app failed. So I contacted the BBB. No surprise they r NOT registered but have may complaints plus one more from me. Deleting app. Door dash only from now on.”

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Posted 5 days ago

“This application is a disaster and a rip-off. They charge you more than in restaurants and they try to take all your money and they don't want to pay their employees well, so they take more money from us to give them tips. I think you are too rich to pay your employees well and be efficient.”

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Posted 5 days ago

“Terrible customer service”

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Posted 5 days ago

“We ordered and were appalled by the charges. When we canceled 2 minutes later they charged us 80% anyway and then they denied our dispute. Never again! Horrible communication and customer experience.”

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Posted 5 days ago

“I ordered Mc Donald’s from Uber Eats and they gave me salmonella and Uber won’t take any responsibility nor look into it to make sure this doesn’t happen to anyone else. They sent me the very generic sorry you had a bad experience if you need further assistance please contact the restaurant. And the restaurant tells you to contact Uber.”

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Posted 5 days ago

“For all you out there that think a $3 fee is good enough to go to Sam's club pick up a whole carload of food and supplies with no tip Y'all need to get your heads out your butts it starts hipping your Uber drivers way better because they take their time and gas and someone's struggling just as bad as the next but you want them to unload the stuff and it's like 20,000 items start paying them better”

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Posted 5 days ago

“Everything UBER SUCKSSSS!!!! To the stupid people who created uber. You’re an A$$!!!! Your service sucks and you don’t fix the problem. Your driver took my order. I don’t care if it was left in front of the building. Nope picture to prove he left it. Like r u serious. Protect yourself an me. An I have seen them take a pic. A still take my food. I try an go get my own food because depending on your uber eats or your ride sucks. A you always over charge on the rides. Like what is wrong with u. You make people want to get a car a day F uber eats!!! F Uber. Completely. I haven’t ate because my order was not delivered. An now I had to reorder a you refuse to give me a refund or resend the order. Yalll suckkkkk. I won’t tip a driver from this day forward. Because this is not okay. ✅”

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Posted 5 days ago

“I ordered and it added some things I did not want. Probably from something I had previously looked at. When the order came up to $40 for the sandwich I ordered, I immediately canceled. The order was not delivered, but was one day later the order was not refundable because the restaurant had already begun making the 5 sandwiches. I received no sandwich and ended up tipping a driver that never came.”

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Posted 6 days ago

“Ordered my food through Uber eats, with no receipt and etc. Food was very salty, I ask them Uber eats and wingstop to either refund or remake my food they decline. Very poor service, the food was salty salty salty and I spent over $64 including tips for the driver. I will never order from this place again or from Uber eats because neither off them have consumer satisfication in mind.. You get what you get if you don't like it too bad SMH. Consumers be aware, I warn you all Go to another place”

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Posted 6 days ago

“Do not be lured by promotions, you do not get them Uber Eats is a fraud company. When you try to get your promotion you will spend an hour with customer support and still not get promotion. This is a bad company Do not trust them. Terrible company.”

UberEATS 1 star review on 15th January 2025

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Posted 6 days ago

“Wonderful service and polite customer service”

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Posted 6 days ago

“Uber Eats scams you. That is the truth. I clicked on 50% off. In the end I'm paying $39 for lunch. And it's taking me 2 hours to get it. Cone on its a salad. Just 1 salad. I'm going g to quit using this company and any related companies like Uber ride. I'm a good customer and I'm gone”

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Posted 6 days ago

“My daughter ordered $170 worth of groceries (She has 3 children and no vehicle at the moment) Uber took the $170, then on the same day took another $171 to put on "hold". THEN, 6 days later took ANOTHER $170 and sent an email saying 'Thank you for tipping'. So now, there's $341 missing from her account. There is no actual person to talk to. A chat robot that says 'someone' will get back to you in 6-12 hours!! She's then sent another email stating the money 'should' be in her account in 7-10 business days, but only for one of their withdraws. She still has to wait to talk with someone for the 'tip' to be refunded. How is Uber eats even allowed to go into anyone's bank to steal money a week AFTER an order has been placed?? Stay far away from these scam artists.”

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Posted 6 days ago

“Hice una orden que me estàban com8brando el doble la cancele y me cobraron la orden y no habia pasado ni 5 minutos cuando la cancele. Trate de comunicarme y nadie contesto. Puse una Estrella porque no hay cero. Cada dia estan mas caro.”

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Posted 6 days ago

“UberEATS is horrendous. A few months back, I ordered food from a restaurant that never showed up. I called the restaurant twice and they said that they were experiencing technical issues with their system and to contact Uber for a refund. I spent €40 on food that I never ever saw and I never received any response from UberEats. Then, after a few months, I gave UberEats a second chance. I ordered two burgers, both without mustard because it's intolerable to me. Both burgers came with mustard and were therefore inedible. I contacted UberEats but they informed me there was no grounds for a refund, even though I could send them photographic evidence. Within two/three months, UberEats made off with over €60 for food that either never showed, or arrived inedible. I will never use UberEats services ever again. The customer service is appalling and the whole system is a scam. Use any other delivery service.”

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Posted 1 week ago

“They charged me the full price of my order, because I canceled the order just few seconds later. I have chosen tge wrong location. To me its a very unfair and unacceptable policy. How would you feel if your cancelation fee of you dentist be $2000? I immediately logged deleted the app. Surely there are more reasonable app s to use.”

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Posted 1 week ago

“Uber Eats, needs a complete revamp when it comes to its customer service reps and many of its drivers. What's the point in having a Help option, or a chat server to inform the company of mistakes in regards to your order?! The fact that a driver has picked up your other, and goes past the latest time for it to be delivered, and then cancels it on their end, is absolutely ridiculous and complete thievery. 70% of the time, when you reach to the company to explain what occurred, they give you a condescending response, and say, 'Unfortunately, we can't adjust the charges/offer a refund or give you a credit, due to their policy'. Talk about some bs. They're basically saying, we offer a delivery service, which the customer is required to pay for and tip, ahead of time, before we release your order to the restaurant. On top of that, if our drivers mess up your order, by delivering it to the wrong location, because they can't be bothered to read the delivery instructions, all we can and WILL do, is offer you a meaningless apology, whilst NOT abiding our policies, if it's going to cost us". We sincerely appreciate your business and hope that you'll continue to do business with us. My only business, is to not refer anyone to Uber Cheats, and send them elsewhere.”

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Posted 1 week ago

“I just sat on the phone for 20 minutes with Uber eats over an order because on their app didn’t disclose the location of the restaurant. I asked them to cancel the order they said no they had to wait until the order would be delivered. I said the location is over 40 minutes away. No driver is going to deliver that order. They said wait until then so now it’ll wait two hours to eat and than when one one delivers i’m sure than they will refund order. I’m done w uber eats.”

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Posted 1 week ago

“Placed order and noticed the address was incorrect. Cancelled the order literally within one minute and was still charged $50”

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Posted 1 week ago

“Most of the time the delivery/delivery person is good and the experience is generally decent, until it isn't. Then if you try to get in contact with customer service about issues or extremely rude/angry drivers, everything goes out the window. Tried to get in contact with customer service over issues only to be left on read for over 24hrs with absolutely no solution in sight. Not worth the hassle or grievances they won't fix. Plus the constant pressure to upgrade to Uber one is extremely annoying. It pops up in your face the second you open the page.”

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Posted 1 week ago

UberEATS is rated 1.1 based on 8,430 reviews