UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't recommend ever using Uber eats. I order through doordash all the time if I ever have an issue with anything regarding my order. They refund my money immediately. My work got a $50 gift card for Uber eats. We ordered lunch and it was absolutely horrible. It had missing items and incorrect items. They would only refund my one missing item. Then they put in writing that they would refund the incorrect items and never did when I contacted him about it. Which is is a nightmare to get a hold of them and they don't respond to messages that you put on the app. They said no, we're not going to refund your money. Now you can rate the restaurant. Horrible customer service. Horrible experience. Never use them”

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Posted 4 days ago

“Absolutely atrocious customer service. I sit at the back door of my job. I give the drivers perfect instructions/directions. They refused to follow it and they canceled my order and I’m still getting charged. And the only way you can do anything is to chat with somebody and they won’t help at all.”

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Posted 4 days ago

“My orderer was delivered late, and 2 items were then left inedible. I was given a credit for the being late and when I asked for a credit for the food was told I was already given a credit. The credit didn't even cover the cost of one of the food items. We pay higher fees and delivery cost, more for the food for it to be this poorly managed. When I spoke to customer service they were no help and kept stating I was already credited. Not even to my card but on their app so my only choice is to use the service again.”

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Posted 4 days ago

“The driver partner left my food in an unsanitary location. After I requested security to keep it for me, the driver reclaimed the order. Ubber eats denies my refund or another order request.”

UberEATS 1 star review on 10th April 2025

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Posted 5 days ago

“Useless. Do not check the receipts of what they are picking up. Then decide to block you. Our first and last time using them. Do not recommend”

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Posted 5 days ago

“Y'all suck. Why do you let people order knowing you have no delivery people around?! I can’t drive, I took forever to pick what I wanted then it never arrives and the stores close. So disappointed.”

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Posted 5 days ago

“Their customer service used to be excellent well it's not anymore. It's one of the worst! I would avoid ordering from them. I ordered a vegetarian meal and received an item with meat which I cannot eat and they refuse to give me my money back. If you call the restaurant they direct you back to Uber eats. This is at least the third time I've had issues with my food and Uber eats will not stand by their service and they refuse to do anything or refund anything. Scammers”

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Posted 5 days ago

“Never got what I ordered and got the message from Uber eats. This item is not refundable. Last time I ordered from Uber eats”

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Posted 5 days ago

“I ordered food, then forgot I hadn't updated my address since buying my house. I canceled the order, then seen a cancelation fee of $38.75?? I contacted them and they refused to refund the fee. And you have to live chat thru the app because they no longer accept calls?? They lost my business, Scam”

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Posted 5 days ago

“I’ve tried too many times to get an order right or on-time. Today the order was extended by another 40 minutes. The restaurant had it ready but, the driver kept receiving other pick-ups! In about 5 other instances, the order didn’t include items I requested and paid for. Uber Eats wouldn’t do anything to fix this situation. I was charged for items I never received, Never again! They’re a terrible company and they don’t care about their customers.”

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Posted 5 days ago

“I ordered from Uber eats and they brought the wrong food. Nothing that I would eat so I had no lunch. I tried to call the driver twice with no luck and I sent 2 messages to Uber eats, only to be told I did not qualify for a refund. So, I did not get my food, and I did not get my money back. Will not be using Uber eats again and would advise anyone thinking of using them not too.”

UberEATS 1 star review on 9th April 2025

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Posted 6 days ago

“Food was very cold. Either the delivery person takes over an hour or your food is on the back of a scooter in the middle of winter so it literally out of a freezer. Uber eats is starting to be a let down… better off getting it your self or getting it delivered directly from restaurant”

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Posted 6 days ago

“Literally everything. My food order was completely wrong and contained many of my allergens. I could have gotten severely ill and all they did was say thank you for your feedback. They left me with no credit or refund and no edible food. I’ve been on a chat with customer service for 2.5 hours at this point and the messages are automated and not accomplishing anything. No attempt at remedying an awful situation. Worst customer service I have ever experienced. If they had negative stars I’d give them a -10.”

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Posted 6 days ago

“Do not order from this company ever again. They are crooked and never have a direct line when things go wrong”

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Posted 6 days ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

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Posted 6 days ago

“HORRIBLE I GOT SCAMMER FOR CODES AND I SPENT MONEY ON THEM”

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Posted 6 days ago

“I spent $40 on gold wings that took longer came with barely any sauce on them and when I contacted uber eats they said they could not refund or replace the order! Extremely unprofessional and disappointing! I will be canceling my subscription with uber eats”

UberEATS 1 star review on 8th April 2025

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Posted 6 days ago

“I wasted my time”

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Posted 1 week ago

“Bonjour, Je vous ai fourni une preuve photo démontrant clairement que la commande n’a pas été livrée à ma porte. Malgré cela, vous refusez d’agir. Je demande une révision immédiate de ma réclamation. Sinon, je vais devoir porter plainte officiellement auprès de l’OPC (Office de la protection du consommateur) et partager l'expérience sur les plateformes publiques. J’attends une réponse sérieuse.”

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Posted 1 week ago

“Always takes too long, orders are never right or fresh and uber eats will never make it right. They only care about the money. Do not recommend wasting your time or money.”

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Posted 1 week ago

UberEATS is rated 1.1 based on 9,103 reviews