UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,688 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 21st February 2025

James Moriarty

1272

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guzman Y Gomez melton One star is too much!!! Meal was inedible and nothing like I have had before. No cheese no sour cream chips had dissolved …cold. Not warm COLD bin worthy is all it’s good for.”

Helpful Report

Posted 6 days ago

“Title: Overpricing, Unauthorized Substitutions & Useless Customer Support I recently placed a grocery order through Uber Eats and was shocked by the price discrepancies and unexpected substitutions. According to the store receipt, my groceries totaled $43.64, yet Uber Eats charged me $61.37—an alarming $17.73 difference. For example: - Synergy Kombucha: The store receipt lists it at $2.50 per bottle (discounted from $4.49), while Uber Eats charged $5.05 per bottle—more than double the actual price. - Onion: The store receipt shows it at $0.32, but Uber Eats charged $1.45—for a very small onion! Additionally, Uber Eats substituted items without my approval. I never selected Brownie Duet Bites as a replacement for Madeleine, nor Josef’s Pita Bread for Stonefire Flatbread Mini Naan. To make matters worse, I placed this order immediately after a restaurant order, expecting free delivery as advertised. Before writing this review, I attempted to resolve the issue through Uber Eats support. However, the only way to voice concerns is via chat, where I was met with pre-scripted, robotic responses that did nothing to address the problem. The support feature is completely useless. Such pricing discrepancies, unauthorized substitutions, and poor customer service erode customer trust.”

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Posted 6 days ago

“Twice I received an incomplete order, but tonight I didn't receive my dinner order at all even though the driver reported it delivered. Hope whoever received it enjoyed Mexican food.”

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Posted 6 days ago

“They charged me for Uberone then charged me a delivery fee. I asked them to cancel the Uberone numerous times they didn’t. When I called to get my money back they said I would get a phone call in 24-48 hours they just called me and it was 10 days later.”

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Posted 6 days ago

“Had a coupon for 40% off your next two purchases valid for any user with purchase over $15, expires 3/31/25. Tried using it yesterday on a $20 order and it said offer has expired. Ordered anyways without promo and contacted support today, who could not have been less helpful. She even said something along the lines of the promo was given to everyone, you had to be one of the first two users in order to redeem it for successfully 🤔. Then backtracked and said there must’ve been a reason why it expired, and said they could do nothing about it 🤔 no one should ever use ubereats at this point they are certified scam artists now”

UberEATS 1 star review on 15th February 2025

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Posted 6 days ago

“They never, EVER, take accountability. What a joke of a company.”

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Posted 6 days ago

“Completely wrong order. Order was for Marjorie, my name is Katy.”

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Posted 6 days ago

“No delivery drivers but they won’t cancel and refund my order. It’s just sitting at the Restaurante getting cold.”

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Posted 1 week ago

“I ORDERED A SALAD WITH EXTRA CHICKEN $4.99 AND EXTRA SHRIMP $7.99. THEY DIDN'T PUT ON THE EXTRA CHICKEN. I SENT A PHOTO AND THEY ASKED FOR ANOTHER PHOTO THE NEXT DAY (WHEN I ALREADY HAD EATEN IT). THEY WOULDN'T REFUND THE $4.99. THIS WAS MY VERY FIRST ORDER! WHAT TERRIBLE CUSTOMER SERVICE!!!! BUYER BEWARE.”

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Posted 1 week ago

“They stole $53.00 from my account. Don't USE THIS APP!!!!!!!!!!!!!”

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Posted 1 week ago

“Awful service. Cold food, drinks spilled everywhere. Very slow delivery.”

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Posted 1 week ago

“I ordered a KFC meal from my local store at 12.15pm, but at 1.45pm still had no food delivered and then was sent a message to say that the order had been cancelled as the store could not fulfil it! Whilst waiting for the delivery, the driver changed 4 times and the messages I sent to the driver wasn't even replied to!! The service was terrible and not being able to contact Uber Eats directly was ridiculous. Don't recommend this company and will definitely not use them ever again! AWFUL!!”

Helpful Report

Posted 1 week ago

“Uber Eats had a Valentines deal for buy 1 get 1 free on multiple stores. I purchased a Pizza from a Dominos that supported this offer. Upon delivery, I only received one pizza and the receipt had 1 pizza placed even though my basket showed I placed 2. When contacted support, they told me they will not do anything about it, and if I want to dispute this I should show them my receipt that I bought 2 items, which as stated previously only showed 1 item even though my ordered basket items shows 2. I contacted Dominos and they told me they had no offer like this. Uber Eats is doing false adveritsing. Safe to say, my Valentine's date was ruined.”

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Posted 1 week ago

“The usual… took hours to arrive, freezing cold inedible food, waited ages to chat to a customer service rep & they didn’t offer anything as an apology. Actually just closed the chat on me.”

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Posted 1 week ago

“Absolute disaster , will never use.. i will walk to grab my food than using uber eats ever in my life. Zero customer service, misbehaving driver accusing me while delivering wrong food with someone else’s name on the food.”

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Posted 1 week ago

“They are sh*t, always take forever and never delivers on time”

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Posted 1 week ago

“Order took more than 2 hours to arrive. Cost went up by more than 50%. I wonder how Uber is surviving.”

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Posted 1 week ago

“Takes too ling for delivery, driver to to many at one time, nothing like waiting for cold food”

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Posted 1 week ago

“We always got our money back if there was an issues. So we ordered from sonic $35 worth of drinks and ice cream. We thought was going to our address in east new york but ended up in Hanson pl down town. The driver called to let us know we contact uber eats and they said oh well next time let us know in the middle of the order to change the address unfortunately there's nothing we could do. In other words cannot get our refund. We paid by debit card. So yeah 1 star experience. It'd not the first time this happen. We had smaller amounts but $35 is quite big and it's scary to know that this could happen to even larger orders. In a nut shell world make sure to double and triple check your address while the driver is in route so you don't end up losing your order to another address with no chance of getting a refund. Also pay with a credit card so you can do charge backs. That's it thats all.”

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Posted 1 week ago

“I can tell you if you are ordering from uber eats don't make any cancellations they will not give you your money back. Nothing at all. So be careful.”

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Posted 1 week ago

UberEATS is rated 1.1 based on 8,688 reviews