UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,168 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 25th April 2025

Anonymous

UberEATS 1 star review on 23rd April 2025

Emma

Anonymous

UberEATS 1 star review on 21st April 2025

Alex Mahone

Pete

1346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg I had a $25 coupon from Uber eats and I ordered from El Toro and got this and the service was great food was great and the delivery driver got there early I love Uber eats”

UberEATS 5 star review on 26th October 2022

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Posted 2 years ago

“Ok Good Awesome”

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Posted 2 years ago

“5 stars I like the service. Good”

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Posted 2 years ago

“They delivered my package on time & on schedule I like the items they ordered.”

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Posted 2 years ago

“They delivered my package on time,& on schedule.”

UberEATS 5 star review on 17th August 2022

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Posted 2 years ago

“I received my package on time & on schedule., I like the items they ordered”

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Posted 2 years ago

“I received my package on time & on schedule.”

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Posted 2 years ago

“I order a lot from Uber eat since I’m always working and barely have time to cook. And the very little times that a restaurant have disappointed me with the food the Uber eats customer service have resolve the issue immediately and with a 100% satisfaction on my behalf. I really appreciate Uber eats and the great job they do. The customer is priority for this company and this is something you don’t see a lot now days and because of this I only use Uber eats for my deliveries.. Thank you Uber”

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Posted 2 years ago

“UBEREATS customer service is the best. They are prompt and understanding. I don't understand the negative reviews. They respond within couple hours and are generous with refunds. I had a order that the carrier had my food on the floor of the car and paper bag that the food was in was somehow wet. I complained to ubereats and they refunded me for the food + service fee. I have been using ubereats for the past 5 years and always have been great! No complaints at all.”

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Posted 2 years ago

“Excellent!!! First-class! The driver was early, and the food was hot! Thank you! Uber Eats.”

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Posted 3 years ago

“Love Uber Eats, been using them for Over five years no problems. Except it’s expensive.”

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Posted 3 years ago

“I ordered from Uber Eats, and the driver was early, my food was hot, and I will order from them again! Good customer service! 😊”

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Posted 3 years ago

“I am sad to say I am a delivery driver for doordash from the west coast and relocated here to Danville Virginia and not working for them at this time. That being said their drivers in this area are horrible so I discovered Uber Eats was in this area and decided to give you guys a try. Stellar job guys! My food arrived hot, in one piece, the drivers have been courteous and the order has been here on time or a little before. Thank you over eats drivers in Danville Virginia way to go guys!❤”

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Posted 3 years ago

“Jalal is a very very very awesome delivery person. It was around 10pm when I ordered the pizza and the temperature outside was about -20 C degrees. The restaurant was kind of slow in preparing the order and the delivery person kept on changing because the wait time for the order was too long. At last, Jalal was appointed for my order and he waited in the cold wind for at least 20min before he delivered the pizza to my hand. I really appreciate how he respected his job and the customer. I think his spirit should be highly rewarded.”

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Posted 3 years ago

“Uber is a honest company, they solved two issues for me. One As a client and one as a delivery driver. I appreciate.”

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Posted 3 years ago

“While fighting cancer and taking chemo…I would go 4 plus days without food or drink. My Dr’s & God helped me get on to the Uber Eats app. I really don’t think I would have made it without the Uber Eats. I am sorry that you get upset because the times are sometimes off… you do get your order! Thank you for helping me in My Fight for Life.”

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Posted 3 years ago

“Use this code to get 20 euro's/ pounds /dollars discount at your order. Code; eats-ocq1bp”

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Posted 3 years ago

“I’m not sure why the bad ratings but my experience with Uber customer service has been excellent. Delivery service has some issues but customer service has given me satisfying resolutions. I’m a loyal customer and grateful for this service.👍🏽🤙🏻”

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Posted 3 years ago

“Monju found the front door . Awesome service”

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Posted 3 years ago

“Normally people that complain leave a review. Never had a missing item Always have been in a very timely manner. Food has never been cold I appreciate when they do and leave a nice tip.”

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Posted 3 years ago

UberEATS is rated 1.1 based on 9,168 reviews