UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,888 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 4.47 product gave 10.00 tip . The scanner gun wouldn't accept my DL I'm 52 yrs old with stg 4 Breast Cancer so I don't drive at night and it was for 2beers... Then i was charged 38.00 !?!?!? Been on the chat with a computer that says it's a live person.? I had to cancel block my debit card. Will never ever use UberEATS again!!!”

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Posted 1 year ago

“Avoid avoid!!!.... Did not deliver!... The driver came to my road, went to wrong address, contacted the driver within 7min, very unprofessional, told him the house number and and he confirmed he will be five minutes, still went to wrong number, next thing i know on the app it's showing order complete with a photo of a picture of a house further down the road!!!!!... It took me two days to get a refund!! They refused at first... Such rubbish service!!!..”

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Posted 1 year ago

“Food was cold as ice. Tasted like leftovers. Would have thrown out but I have a dog and she gave it 5 stars but I would give a 0, I ended up putting in a frozen pizza. $60.00 waste. never again!! Never ever again.”

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Posted 1 year ago

“Unbelievably horrendous service! My other half (nhs worker) Spent £51 for the driver to say he knocked and waited 7 minuets ( absolutely did not) as we was waiting patiently, and not only did we not get our order but refused a refund , so technically stealing money from customers becuase of lies, everytime we try and contact someone about the issue we get an automated 'tough no refund ' message! Its insane they think the can just get away with that, I have contacted plymouth herald news about it. Stay clear”

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Posted 1 year ago

“Uber eats is the worst I’ve ever dealt with. Boycott this trash. Go door dash or just order direct from the merchant. They don’t help and still charge after the order has been i cancelled. Was cancelled cause the time was to long way to long.”

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Posted 1 year ago

“The food was absolutely stone cold when received and the shake had leaked inside the bag. Driver repeatedly made a big point that everyone else had refused to do my order as it was so late so he was doing me a favour despite the tracking showing he did other deliveries first and he got lost having to call a number of times to check my address. I appreciated it might be a bit cooler due to delivery times that kept getting longer but not totally stone cold which ended up going in bin as unfit to eat. Uber customer services said speak to McDonald's, the store said speak to Uber just kept going round in circles total waste of £25 disgusting customer service.”

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Posted 1 year ago

“I wish zero stars was an option. The app told me my driver was on the way at 3:57pm. The app said the driver was 4 mins away so I went outside my apt building to wait. At 4:19pm I received a message from the driver saying he was 9 minutes away...which was weird because the app now said he was 1 min away. Okay, fine. Then the app called me and told me my driver was trying to reach me and to check my messages. I checked. Still the one message that said nine minutes away. Fine. I messaged back saying I was standing outside. Nine minutes later, the app said my food was delivered. My food was not delivered. No one pulled up to the building to deliver. How do I know this? Because I was STANDING OUTSIDE! I waited outside for 30 mins and the food never arrived. When I contacted customer service I was told the matter was resolved and there was nothing they could do. I tried again and received the same cut and paste message. My food never arrived. I did nothing wrong. I attempted to contact my driver and say I was outside. I was indeed OUTSIDE. No one ever arrived. This is absolutely ridiculous.”

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Posted 1 year ago

“i PAID THE EXTRA FEE FOR PRIORITY. FROM THE TIME THE DRIVER PICKED UP MY ORDER AND I RECEIVED IT, WAS A DECENT DELIVERY TIME FRAME. UNFORTUNATELY MY FOOD WAS COLD. APPARENTLY THE RESTAURANT HAD MY FOOD SITTING AROUND FOR WHO KNOWS HOW LONG. UNFORTUNATELY I WILL NOT TAKE ANY MORE CHANCES ON ORDER WITH UBER EATS AGAIN.”

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Posted 1 year ago

“Order on way, next message wnjoyvthanks for ordering, we had not recieved anything, went on help line put through to delivery driver who shouted and said I just went where the sat nav sent me ring help line and reorder. Disgusting and you can not talk to any one else regarding this.”

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Posted 1 year ago

“Popeyes in Gresham consistently forgets dipping sauce and there is no place to indicate additional sauces. Also the past couple of times when ordering on the Uber Eats app there is no drink choices. It just gives you lemonade as a default.”

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Posted 1 year ago

“Tried to get help from the customer support as I still didn't have my order after 2 hours, the driver left befote I coild hey to the door and it took him an hour and a half to return and attempt to deliver again, no help from the restaurant or uber. When it finally arrived it was cold and uneadible. They are now refusing any refund even though the food was inedible and the restaurant confirmed when j finally got through to them that they were trying to contact the driver and the food would be delivered. When I asked if it was the food prepared before they confirmed it was. The food sat in his car for an hour and a half after that before it was delivered”

Helpful Report

Posted 1 year ago

“They charge you if you cancel your order. I cancelled my orderess than one minute after it went in, and they still charged me. Chatted with customer service and they said they will not refund the charge. 😡😡😡”

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Posted 1 year ago

“Uber eats restricted my account from refunds because they are always late and I ask for refunds on cold soggy food, often 2 hours b4 I recieve my food. I find door dash to be better. So uber really sucks”

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Posted 1 year ago

“Place is literally terrible like absolutely horrible makes you wait over an hour for food just for driver to cancel Order happened 2 times in a row and everytime to food is later. This place is trash and if you order here you’re extremely desperate and don’t respect yourself.”

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Posted 1 year ago

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Posted 1 year ago

“I will never use this app for groceries. For three items it came to $37.00! “ $9.72 price adjustment at the store.” The items I purchased cape cod chips and two pints of ice cream. In the end did not get the ice cream ordered and they left it at my neighbors door!”

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Posted 1 year ago

“Absolutely shocking. Uber eats is a vulture who makes money from businesses whilst taking no risk! When you actually have an issue with an order they will not return your money nor even speak with you. They are literally biting the hand that feeds them. Stay away from these scum bags”

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Posted 1 year ago

“My recent experiences with Uber Eats are a refund for an undelivered order and a pending one for an order canceled by the driver. I will not be using Uber Eats in the future. The fees are hii you get and the delivery is sketchy at best. On several occasions I’ve had to wait over an hour for a meal to arrive and it’s often incorrectly. Uber Eats customer service is abysmal, giving you only a live chat option at best. I’m going to order locally from now on.”

UberEATS 3 star review on 27th April 2023

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Posted 1 year ago

“Do not use ubereats. Waited 2 hrs for food and couldn't cancel. Really poor service.”

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Posted 1 year ago

“Don't use! Over priced, wrong orders and won't refund. Will not be using again! Poor customer service!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,888 reviews