UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,887 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £50 worth of food through Macdonalds app for hungry nhs staff. Uber eats were meant to deliver. No food delivered and refused refund. They stated driver had delivered and rung mobile number. Absolute lie. No missed calls and no sign of food. We waited at the door for it. Took ages to get through to customer services. 1st lady rude and hung up. 2nd person put us through to manager who was meant to call us back but didn't. We eventually called them again. Absolutely disgusting. Never use as they steal your food and money 🤬”

Helpful Report

Posted 1 year ago

“They stole $120.00 from me. Never brought me food and refused to refund me bc they insist I cancelled my single order TWICE. Hours on customer service chat and two phone calls with long holding times and still nothing. My credit care company and I are disputing these charges as they are straight up fraud. Gross.”

Helpful Report

Posted 1 year ago

“So funny Uber eat since 1 week they a joking with me 1st they taking my money and returning Back.then they again deduct my money last night and I didn’t received any order and money yet.today I order with Uber eat again but there is missing items.so rubbish Uber eat service”

UberEATS 1 star review on 14th July 2023

Helpful Report

Posted 1 year ago

“This company has now started robbing its customers I placed an order which had 5 items the shop sent only 4 items so reported this to Uber Eats.I also send a picture of the 4 item that I revived and they have refused to refund the money for the 5th item that was not sent. They have also refused to sent the 5th item So as a customer I have not received the item I paid for and I have also not revived a refund for the missing item. After going through their page I found many other people just like me who have not revived either so i would suggest not to use a company like this who rob people of their hard earned money and has no business ethics.”

Helpful Report

Posted 1 year ago

“They miss out the whole item in the order and it has been 45 mins that I messaged the support reporting the missing item still no response. I am deleting this app as soon as I get my money back”

Helpful Report

Posted 1 year ago

“Only got half of my order. Requested a refund 2 days later as I was unaware that they still charged me the full amount even though their driver called me about the missing food. Uber refused to refund me. They are a bunch of thieves”

Helpful Report

Posted 1 year ago

“The shoppers ALWAYS get the wrong items or they’re missing altogether. Very unreliable, only use them if you have NO OTHER OPTION”

Helpful Report

Posted 1 year ago

“Driver didnt not deliver the order as he was not able to find the address and he reported that I was not picking up the phone!! Awful! And no refund of course!”

Helpful Report

Posted 1 year ago

“I accidentally ordered food from Uber eats app and canceled order right away from app, and also cancelled order from restaurant. But Uber eats charge me full amount of food cost because I didn’t call their customer service.”

Helpful Report

Posted 1 year ago

“They are scammers. Don’t use them. I accidentally ordered food from Uber eats app and canceled order within 6 minutes from app, and also cancelled order from restaurant. The restaurant cancelled the order and didn’t cook the food. But Uber eats charge me full amount of food cost because I didn’t call their customer service.”

Helpful Report

Posted 1 year ago

“Tried to sign up for uber eats for delivery. They needed a background check and said they sent me the link but couldn't tell me what day or time they sent it. They asked for a bunch of legal documentation but when it came time for the last step they refused to assist. Please don't support this company they seem like scammers collecting people information without any intention of assisting them.”

Helpful Report

Posted 1 year ago

“The app itself is easy to use, The issue I had was the incorrect house being pinpointed when delivering my food causing confusion with delivery drivers. Uber Eats refused to change the marker when contacted several times. Even when contacting delivery drivers directly on the app, some would mark the food as delivered and steal over £30 worth of food, Uber Eats said they'd refund me and I never did get that refund. For me, Just Eat is more convenient as they have the correct house marked and the drivers have no issue delivering to my house.”

Helpful Report

Posted 1 year ago

“Drivers CANNOT follow directions! Every time UBEREATS driver delivers to my neighbors house even tho their address is NOTHING LIKE MINE! Best thing....DOORDASH gets it right EVERY SINGLE TIME!!”

Helpful Report

Posted 1 year ago

“First uber eats delivered the wrong order. We called the restaurant they said that they could not do anything and to contact uber eats. This proved pointless. we then ordered a 2nd time uber eats again didn't deliver the full order. I have tried to contact uber eats, but the customer support number is only for restaurants. The recording on the customer support number then asks you to press 3 if you are a customer. When you press 3 it states that an error has occurred and hangs up. The error is that they are talking to a customer!b”

Helpful Report

Posted 1 year ago

“Ordered through Uber eats. Food was pretty much cold when it got here, ice cream was completely melted, 2 lots of chips missing, sauce that I paid for was missing, no straws for the drinks. Tried Uber eats a few times now and the order has been wrong every single time regardless of where I order from and the order can't be sorted unless you go back through Uber eats who never seem to help or tell you they can't do anything about it. Over £30 on food wasted. Terrible service yet again so will not be ordering through here anymore.”

Helpful Report

Posted 1 year ago

“Stay far away from Uber eats. No customer service”

Helpful Report

Posted 1 year ago

“3 hours to have it cancel dinner just after everything else closes. Chat bot tells you “no worries” zero apoliges. We didn’t have any drivers. Then cancel the cold food so I don’t get charged. Stay away doordash is more efficient”

Helpful Report

Posted 1 year ago

“I was charged for a cancelled order, I cancelled because it didn’t arrive and they kept changing drivers however the restaurant confirmed that they had given the order to an Uber driver , so he stole it. I am up against a brick wall as they cannot comprehend and don’t want to listen to the details”

Helpful Report

Posted 1 year ago

“My ice cream and 2 boxes of popsicles melted all over my groceries, everything frozen and refrigerated that they sent was ruined, it was WARM. The driver asked me if I wanted substitutions for about 20 things. I said yes for 5. I said no for about 15. I said NO and they sent me 15 things that I didn't order and that I specifically said no to then sending. It then took 3 different customer service reps for me to even get an UBER CREDIT for just the ice cream and popsicles. Don't use this service”

Helpful Report

Posted 1 year ago

“delivery. Got messages saying the driver Sara Cristina S was on the way. (I assume this is a female) then had a message it had been delivered to me.... wrong when trying to contact the driver went straight to voicemail then blocked my number. Tesco were brilliant uber not been able to contact them. On speaking to the store I was told a male picked up the order.... ubereats what is going on with you and how can a £41 delivery end up somewhere else when I normally have to give my date of birth or sign for it.”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 7,887 reviews