UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,438 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“Horrible Horrible Horrible Horrible Horrible App Horrible Delivery Horrible CS Horrible all O Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Don't waste your $$$$ or Time@”

Helpful Report

Posted 3 weeks ago

“Concern Regarding Delivery Experience Dear Uber Eats Team, I am writing to express my disappointment with a recent delivery experience. I placed an order for coffee through Uber Eats, and the delivery person made the baffling decision to leave the order directly in front of my door—blocking it entirely. As a result, I could barely open the door to retrieve my order. To make matters worse, it was raining at the time, and the delivery person left without ringing the doorbell or notifying me in any way. This lack of communication and thoughtfulness caused unnecessary inconvenience and frustration. As a customer, I expect delivery professionals to exercise basic common sense. Leaving an order in a location that creates an obstacle and departing without ensuring the customer is aware reflects poorly on the service. I hope Uber Eats takes steps to improve delivery practices and ensure such incidents don’t occur in the future. Thank you for your time and attention to this matter.”

Helpful Report

Posted 3 weeks ago

“I placed an order and when I received it, I only got half the items that I ordered. When I went to the app for help, I sent pictures, descriptions everything. No one got back to me for 12 hours and all that was said, your order is not eligible for refund. Then it changed to issue resolved and I haven’t been able to get contacted back since. Why I am paying for items I did not get?? Never ordering again for uber eats or that restaurant.”

Helpful Report

Posted 3 weeks ago

“Their customer and driver support is terrible. The fact that they don’t have an email address or a way to reach out shows they do not care and it is reflective in their stock price. Given a choice between competitors, there are better options”

Helpful Report

Posted 3 weeks ago

“Uber eats is TRASH! I placed my order and it never arrived or got delivered to wrong door. Uber did not want to refund and didn’t resolve the situation so I lost my money for no reason. Really bad customer service and playing with people’s money. They are TRASH!”

Helpful Report

Posted 3 weeks ago

“More like uber hunger tried two times to order on two different nights and they kept saying its out for delivery, needless to say the food was never delivered”

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Posted 3 weeks ago

“Never received my item several times. Tried to get a refund and was advised due to receipt no refund. I will be contacting an attorney. Corrupted business”

Helpful Report

Posted 3 weeks ago

“Got my order completely wrong and refusing to give any refunds. No money. No food. Wasted time. Inadequate delivery drivers making errors and then customer service representatives that are disconnected from the businesses and its customers. They couldn’t care less about our time or review of our local restaurants”

Helpful Report

Posted 3 weeks ago

“Ordered a pizza, opened the box, found the pizza mushed into one side of it as if carried vertically not horizontally, no defined pieces, more like a casserole, not happy.”

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Posted 3 weeks ago

“They stole my money twice in one day. DO NOT ORDER FROM HIM. They refused to refund.”

Helpful Report

Posted 3 weeks ago

“Terrible. I don't use them much because there seems to be an issue everytime with my order. This time a dude on a bicycle picked up my order and it was going to be an hour. Ridiculous. Canceled it with no refund. Oh well. Lost me as a customer. Bye.”

Helpful Report

Posted 3 weeks ago

“Chat support just keeps transferring from one agent to another. They won't even know why the customer has contacted support. They just know to kill time and send templates one after the other on chats. It just feels like I'm talking to some illiterate people from third world countries. Average chat time even for some small issue would take 1.5 hours of long chat that too not being resolved”

UberEATS 1 star review on 28th December 2024

Helpful Report

Posted 3 weeks ago

“Shady refund practice. My order was missing an item and I only got a partial refund. I'm guessing I'm not the only one so the difference in value is padding someone's pockets. Contacted them and the rep said because they gave a partial refund there's nothing they would do. They should be audited/class actioned for this practice. Will be triggering an investigation with the BBB.”

Helpful Report

Posted 3 weeks ago

“If I could give them zero stars I would. I received my order and you could clearly see from the picture that the delivery driver uploaded that my drinks were missing one of which I paid an extra $2 for. I have been trying to get a refund for my items I didn’t receive but paid my hard earned money for and keep getting the same generic response my order is not eligible for a refund. I finally get a supervisor to message me back only to say since it’s been over 48hrs since my order was delivered they can’t refund my missing items but I’ve been going back and forth with their customer service department since the day my order was delivered so how is it that I do not qualify for a refund when I submitted my claim the day my order was delivered because they have taken now 4 days to send this to a supervisor. It fathoms me how you can pay for an order not receive your whole order submit proof 10 different times that your whole order was not delivered but yet because their customer service team suck I have to eat the cost, this has definitely been an distressing situation. I am still attempting 5 days later to get my refund for the items I never received but paid for.”

Helpful Report

Posted 3 weeks ago

“Uber eatz promotions are a scam and they stop having the ability tonsoeak with live people ingot chard 15 for a 20 pizza I never get”

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Posted 3 weeks ago

“If the customer cancels they should still have to pay a fee to the Uber eats DoorDash people it's not right they waste their gas driving to pick up the order then get there and it's canceled not only that but they should also think about the people that are driving all over the city to give them their order from a different city”

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Posted 3 weeks ago

“Extremely unprofessional customer service and agent”

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Posted 3 weeks ago

“I’m extremely disappointed with Uber Eats. I placed an order that: 1. Didn’t follow my allergy instructions, making it unsafe to eat. 2. Arrived cold and of poor quality. 3. Was missing a paid-for item. Despite reporting this, Uber Eats only refunded £1 for the missing item and ignored the rest of the issues, including the health risk posed by ignoring allergy instructions. Their refusal to address my concerns and lack of accountability is unacceptable. I strongly urge others to be cautious when ordering, especially if you have dietary restrictions. This level of service is unacceptable, and I will be pursuing further action to resolve this matter.”

Helpful Report

Posted 3 weeks ago

“12/26/2024, I played buy one get one free item, I am still very new to the system, once the order was placed, I saw 24 orders instead of one, credit card charged $502, I called uber customer service 1-833 xxx-xxxx, explained to the lady, asked her notified the restaurant the error, she spent longer time asked me to cancel myself. I couldn’t find the way to cancel, finally she cancelled for me, but chary$435 as food prepared fee, it’s so BS and the way robbery my money, I will fight for this, so nasty of Uber customer service, never help anything.”

Helpful Report

Posted 3 weeks ago

“This app is filled with so many incompetent drivers I’ve waited two hours for food way too many times to count and I’m finally done with this app. I never write reviews but the service they provide is subpar and the customer service is non existent avoid at all costs!!!! Uninstalling app immediately!”

Helpful Report

Posted 3 weeks ago

UberEATS is rated 1.1 based on 8,438 reviews