UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,888 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse customer service on the planet! I will NEVER ORDER using UberEATS AGAIN!!!!”

Helpful Report

Posted 1 year ago

“On 5/30/23 we order a bill amount of $120+ through Uber Eats from a local restaurant. Per usual, it was assigned to a driver who sat outside the restaurant for 10-15 minutes “picking up our order” before cancelling. We were then assigned a new driver. That new driver came and he delivered ONLY lemonade. When we asked him what happened, he said the restaurant told him, “a different Uber driver picked up the food.” Called the restaurant, they confirmed his story. Nobody could or wanted to help refund or remedy the situation. So I paid for the dinner AGAIN & we called Uber Eats customer service. They took a WHOLE ASS REPORT, told me I’d be contact directly by a representative in 24/48 hours and a refund would occur to the original payment method on file. I’ve watched every day since then and have yet to 1) get a call back or 2) see a refund. 6/12/23: I called Uber customer service to f/u. They want to tell me that they see I spoke to someone but that someone only mentioned giving us a call back, NOT issuing a refund. So because this is over 8 hours old, THEY WILL NOT REFUND THE MONEY. I asked to speak or be transferred to a supervisor - but told there were none and I’d have to be called back. I asked to speak to the supervisor - told that I’d get the exact same answer about not refunding my money. I asked to speak to the supervisor - and was told that “I can file a complaint against the driver through a different department”. I told her the issue isn’t with the driver, it’s with Uber. It’s their employee that stole my food, it’s their customer service team who incorrectly told me one think while documentating something entirely different. It’s their department who is JUSTIFYING a driver STEALING $120+ of food from a customer and NOT FIXING THE PROBLEM. They claim they’ll call me today. They claim I’ll speak to someone who has their head pulled from their ass. And they claim I will NOT receive a refund.”

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Posted 1 year ago

“Poor service They always take lot of time and delivery cold food .”

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Posted 1 year ago

“Thieves all I have to say!”

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Posted 1 year ago

“Always problems with the food maybe one time out of 20 u get correct items and now Uber has no number”

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Posted 1 year ago

“Seehr geehrte Damen und Herren ich habe ein Anliegen und zwar geht es darum das ich am 4.06.2023 über ihre uber app eine Bestellung getätigt habe und sie aber sofort danach stoniert habe mir wurden trotzdem über 20 Euro abgehalten und ich habe kein Essen geliefert bekommen ich habe mich mit kfc in bochum gehrte in Verbindung gesetzt und die meinten ich sollte mich bei ihnen beschweren das mir das komplette geld abgebucht wurde ich bitte darum das sie sich mit mir in kontakt setzten unter der Telefonnummer 017682282642. Ich finde das unverschämt das ich die komplette Rechnung bezahle anstatt nur ein eine kleine Stornierung Gebühr..im Anhang habe ich ihn meine Bestellung als PDF zugeschickt. Ich hoffe das sie sich schnell bei mir melden Mit freundlichen Grüßen”

Helpful Report

Posted 1 year ago

“I spent over 30 .00 for food at Wingstop. I received dry wings and just a few fries . I ordered garlic parm wings and I got dry wings ,with a sprinkle of parm . My fries were literally just a few and Uber eats credit me ,three dollars and .56 cents. I deleted the app and will no longer do bussiness with them .”

Helpful Report

Posted 1 year ago

“UBER EATS IS A THEIF THEY STOLE MY MONEY I CX MY ORDER ASAP WHEN IT WAS THEIR SITE WHO AUTO PUT MY ORDER IN WHEN I NOTICED I CX ASAP THE FIRST GUY I CHATED WITH BEC UBER EATS DOESNT HAVE A PH# FOR UBER EATS CUSTOMERS ONLY DRIVERS AND REST MANAGERS. SO THEIR CHAT PEOPLE WILL TELL YOU ANYTHING INSTEAD OF THE FIRST PERSON CX MY ORDER HE CHARGE IT. UNDERSTAND I GOT NO FOOD AND UBER CHARGED MY ACCT $54 AND REFUSE TO REFUND ME.”

Helpful Report

Posted 1 year ago

“They are horrible in assuring deliveries are made even after letting them know you don’t receive the items they still voucher for the delivery person and forget about customer service COMPLETELY UNPROFESSIONAL!!”

Helpful Report

Posted 1 year ago

“I pay for their monthly membership, was excited to be a part, only to be told I need to “add £3 extra” to benefit. So I added the extra to my cart… ok done ✅ Or so I thought!! They changed drivers multiple time, the food came right at the max time before expiration and was COLD and so tasted disgusting, and then to add insult to injury, the thing I PAID EXTRA to get, was missing. I contacted them to say it was missing and they sent me an automated robotic response to say sorry they can’t get me a refund for the missing items. I reached out again (did this 5 times, with pictures and immediately as I got the order), and they literally, no joke, sent me the saaaaame stupid automated response everytime showing that they don’t have real humans or caring humans running the customer service. For me that was the bottom line. Mistakes can happen, the order sent was wrong. Ok fine. Delays can happen and the food is cold, ok fine. But why the heck am I PAYING them a service or membership fee and when something goes wrong there is no care or resolution. They should stick to taxi services. They are the worst and I won’t be using them for food ever again. Period.”

Helpful Report

Posted 1 year ago

“Did he turn my order upside down, throw it on the ground, stomp on it, then leave it at my door without knocking...YES! i WILL never use UberEats again...just say no!”

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Posted 1 year ago

“Don't use Uber eats will not refund any mistakes made by them or the restaurants they deliver for... I relied on the to get meals when my back is to bad to cook and been jipped out of $100s of dollars because the refuse to make a situation not the fault of my own right”

Helpful Report

Posted 1 year ago

“Uber Eats Integrity and business acumen in Question Uber Must revise their cancellation policy to protect customers instead of having a pro vendor cancellation policy. Here is our appalling experience with Uber Eats that occurred on May 30, 2023.”

Helpful Report

Posted 1 year ago

“Long wait for delivery,even if first priority service paid for that. Not good at all. Drivers sometimes don't follow the instructions. Food delivered cold. It used to be much better before.”

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Posted 1 year ago

“I ordered my last meal from uber eats today. The 2nd time it has took an hour to get to me (mcdonalds is only 2 dual carriageways away so less than 10mins) it arrived stone cold and was not edible, so I complained to uber eats customer service on 0800 088 5663 to be told that it is completely acceptable for food to sit around for an hour before attempting to deliver it. I then went on to twitter to ask for an email address to complain to and uber eats asked for a dm. Sent then a dm explaining what had happened and they asked me to call the exact same number I had already called and that they cannot help me further. This is not the first time I have had stone cold food from them and find they're service despicable and will stick to justeat from now on. App deleted and ubereats is no longer being used”

Helpful Report

Posted 1 year ago

“Don't order from Uber Eats.I am a student.I wanted to order from Uber Eats.I headed over to Unidays to get the promo listed below.long story short,I added the promo and ordered my food.Had to pay almost thrice the value!”

Helpful Report

Posted 1 year ago

“I sincerely doubt it was the restaurant that didn't deliver one single piece of meat with my barbecue meal delivery order. Uber Eats refunded the delivery but would not help refund the cash I had in my Uber wallet since I did not want to use them anymore (imagine that). I really have my doubts about the integrity of this service.”

Helpful Report

Posted 1 year ago

“So this Uber eats driver stole my food. Said he delivered my food while he was still at the restaurant”

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Posted 1 year ago

“I would like to give negative stars! Food never arrived and charged me. Made me wait 2 hours and still no good showed up and charged me! Total SCAM”

Helpful Report

Posted 1 year ago

“I had a delivery driver issue with my order and wasn't able to resolve it through the app but I contacted them on several other avenues and they refunded me and also are investigating the complaint! I appreciate them for actually helping me thank u”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 7,888 reviews