UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,886 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,886 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our food over an hour AFTER the driver picked it up! Still waiting. I could have picked up the food myself, eaten it, and pooped it out by the time he gets here!”

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Posted 1 year ago

“Just Don't.”

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Posted 1 year ago

“didnt recieve my order was refused a refund and when I asked WHY this happened, lol, not ordering from this app nomore”

UberEATS 1 star review on 2nd September 2023

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Posted 1 year ago

“You will pay for uber to get richer.”

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Posted 1 year ago

“If you have any issue with your order you will not get a refund or price adjustment. Choose another app to use. Do not use Uber Eats”

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Posted 1 year ago

“Didn't receive an item and was refused refund for the item”

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Posted 1 year ago

“This app is horrendous we got scammed out of our money we waited for 2 hours and we didn't receive our food actually the driver didn't even move from his place his name is gayan if you get in uber eats with him cancel it I hope uber will fire and take the appropriate action The name is Gayan”

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Posted 1 year ago

“It was my first time using Uber Eats and I will say it is my last time. I am going to be doing door dash from now on. I had submitted an order and realized as soon as I clicked submit the address was wrong. I immediately hit cancel order. On the app it says my order was canceled. Over 1 hour goes by and I finally received my order. I was charged for the canceled order & it was delivered to my house. I contacted customer service and they said there was nothing they can do. I was charged $80 for two people to eat a mediocre meal. I will never use this app again!”

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Posted 1 year ago

“my order came with the soup dripping. i thought it was just a little drip and put the bag in the sink and oepend the soup (I was really hungrey) there was no liquid left in it. the spring rolls and sushi roll were soaking in soup. by the time i opened all of that i had a drippy mess on the table. ubereats website makes it as hard as posible to complain. i went through the maze and finally typed the problem. they asked me to upload a picture. Soggy eggrols do not show up in a picture. i took a few picture of the drippy mess. it only allowed one. i picked the one i thought showed it best and tried to upload it. i got the same page again. i called the restaurant to get their number. I called uber eats and finally got customer service who smiled and bullshgat me untill she said she can do nothing with no picture. I ordered dinner bcs i'm recupersting from surgery and was exhausted. I ended up with no dinner, out 45 dollars, and spending time cleaning drippy soup all over the table. Ubereats sucks.”

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Posted 1 year ago

“My bill last night was 65, but final charge was over $20 higher No way I know to correct so I will just no longer use the service”

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Posted 1 year ago

“Food never arrived, on many occasions drivers steal the food and I get left dealing with it, no CS no phone number no one to talk to. Absolute rubbish.”

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Posted 1 year ago

“Alexander stole my kids food but left the drinks”

UberEATS 1 star review on 29th August 2023

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Posted 1 year ago

“Awful company to work for I was verbally harassed by a customer and I reported it to Uber and they are calling me a liar and I put in the complaint via message and they have refused to respond then spent over a hr on the phone with the customer service representative and was hung up on over 3 times if you work for Uber you know how they treat their employees”

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Posted 1 year ago

“Got my order completely wrong, missed items that should’ve been included and then informed me nothing could be done to amend situation and I did not qualify for any refund and no option to discuss this further. Would avoid at all costs.”

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Posted 1 year ago

“Food was overpriced to begin with A buy 1 get 1 free deal. Which I only ordered bc a nonalcoholic beverage was added which made it a better deal. They did not send the drinks . When I called the BBQs on Bklyn they claimed they sent it with the driver. Threw him under the bus. Offered me $5 for two missing drinks. What?? Always errors. Recently, my food was delivered to the wrong address . I'm tired of their drama..”

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Posted 1 year ago

“Tonight is the 3rd time I have tried to order on unereats and my order got cancelled without any explanation. Terrible service!”

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Posted 1 year ago

“So my son ordered food today and the delivery driver dropped food off to a side rd where the street sign is he left it there for anyone to take!!!... he took a picture and said it was delivered!!!!! Like you have the door number mate it's not a corner of a street..... never got the food!!!!”

UberEATS 1 star review on 26th August 2023

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Posted 1 year ago

“THE WORST EXIGENCE ! WILL NOT USE THIS SERVICE AGAIN. CUSTOMER SERVICE CALLED ME AT 126 AM ?? REALLY. CHARGE FOR 5 ITEMS DELIVERY 3!”

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Posted 1 year ago

“UberEat Customer "service" is farce. I'm travelling, I order food; they are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways. Police station? Fire Department? Simply under a streetlight?”

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Posted 1 year ago

“Terrible customer service. I place two orders on two different days. I never received either one. I contacted customer service and they would not help. Now , I'm out $40.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,886 reviews