UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,168 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 25th April 2025

Anonymous

UberEATS 1 star review on 23rd April 2025

Emma

Anonymous

UberEATS 1 star review on 21st April 2025

Alex Mahone

Pete

1346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time reaching out to Uber Eats support, and I spoke with four representatives before Fazil Aksham. Unfortunately, none of them could resolve the issue but they ended the conversation as “ resolved” I was so mad. However, Fazil Aksham was able to fix the problem, and because of his assistance, I will continue using Uber Eats. Otherwise, I would have stopped. Please ensure that your team is trained to resolve issues from both sides – not just for the company, but also for the customer.”

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Posted 6 months ago

“I was previously charged for alcohol that I never received but they just refunded me.”

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Posted 6 months ago

“Janice at customer support went above and beyond for me even if it was a stressful situation she made it right and fixed other peoples mistakes. She deserves a raise and so much more”

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Posted 7 months ago

“It's been fairly good saves me time”

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Posted 7 months ago

“Uber Eats Support has contacted me and both parties are trying to resolve the problem.”

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Posted 8 months ago

“I think they give really good tips and I am loving getting payed and try to be as quick as I can”

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Posted 8 months ago

“As a driver for Uber here’s some tips Be helpful to the driver make sure you order with 5 mile radius so you can get your food hot leave a tip don’t be cheap If you live in a complex with 100 homes or more use your common sense and meet the driver outside or direct him to you dont depend on gps along But unfortunately a lot of you just because you payed for the service you want everything to be so easy and to be at your door step I hope this will help some of you Treat people the same way you want to be treated just because you payed for something doesn’t make you special”

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Posted 9 months ago

“I love uber eats my food is always hot and fresh when it's brought to my 🏡”

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Posted 9 months ago

“The delivery of the food was fast, tracking was on point, and the Uber driver was polite and maintained good contact. ”

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Posted 9 months ago

“Great service Fast to the door! Customer service is very nice . What a gift to have restaurant food to the door! Thank you!”

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Posted 10 months ago

“Ordered bday meal for my son, almost 100$ we only got a side salad delivered. Restaurant manager confirmed my food was not picked up, gave me his number and email, supported it was not and uber would not refund said they couldn't they are thiefs”

UberEATS 5 star review on 30th April 2024

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Posted 11 months ago

“just eat food didn’t come so i prefer you now even tho i ditched you back in 2020 for just eat. i’m sorry you can have your regular customer back✊🏿✊🏿✊🏿”

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Posted 1 year ago

“Driver here! Let me be clear.... The driver CAN NOT OPEN THE FOOD TO CHECK IF THE RESTAURANT PROVIDED EVERYTHING. We can ask but the staff always said "It's in the bag" And btw we all do appreciate the $5 tip!”

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Posted 1 year ago

“Fast and reliable service”

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Posted 1 year ago

“Uber eats has helped me time and time again, as I’ve been a member for awhile. Tonight we had an issue with the quality of our food. Uber handled it immediately and refunded us the entire cost of our dinner. I am impressed with the customer service I have received tonight and will continue to be a member of their loyalty program. Thank you Uber.”

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Posted 1 year ago

“Best service . Affordable price”

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Posted 1 year ago

“Absolutely 💯 spot on with groceries orders, way superior than the others eg. D.roo and J eat, who constantly never check orders! I've never had money taken from Uber eats and not get my full order unlike their competitors!”

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Posted 1 year ago

“Every time I order, I get nice friendly people who go above and beyond on the grocery and food orders. Never had a problem but I tip well. if I didn’t tip or tipped poorly I think I would probably have poor service. I didn’t know they didn’t get an hourly wage. One of the drivers said that a lot of people stiff them on tips, and they only make two or three dollars.”

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Posted 1 year ago

“I am appaul with uber eats because you have o recourse as a consumer yesterday I order one pork spareribs dinner from Thai Barbs they sent me pork fry rice I pY 27.46 it was the wrong food I try calling the restaurant yesterday 6/28/23 o answer icall uber eats not able to ma k e cantactthis is a dis grace thai Barbs resturant onthird street in Los Angeles I need my money back berendo street patrons you will never get my business again”

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Posted 1 year ago

“I was using Doordash for awhile there, but decided to use Ubereats after having issues with my food being delivered to the wrong address. I've only used Ubereats a few times now, but I am pleased with them so far. :) My orders have been on time. I've had drivers contact me to let me know if they have other orders before mine and what time they would be coming. Good food quality and still nice and warm upon arrival. :)”

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Posted 2 years ago

UberEATS is rated 1.1 based on 9,168 reviews