UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,901 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My food was cold. I tried to reheat but it had been sitting around too long. Nothing like a cold and soft chimichanga. The nachos (beef fajita) also cold. I complained and the chat lady said there wasn't anything she could do. Well maybe if they didn't deli er 6 or 7 before me. Unreal company. I think I'll order and pick it up myself.”

UberEATS 2 star review on 5th December 2022

Helpful Report

Posted 1 year ago

“They are scammers. They said that they would issue me a full refund after they fought back and forth about an issue that they were completely WRONG about. I waited approximately 14 days and when I contacted them again about NOT receiving my refund they said that they never said that they would issue one. I provided them with the screenshots of our previous conversation and the still said that they could not refund me. I pressed the issue and they finally stated that they would issue me a refund but not my full refund. They then said that they had to give me a credit instead of my money back. I was tired of dealing with them so I agreed. Well they issued me a credit just to take it back. They charged me for a UberEATS membership two days later. I do not even have a membership. I am so fed up with them. I will never use uber again.”

Helpful Report

Posted 1 year ago

“I have used Uber Ears on several occasions and have been disappointed every time. The last experience in Las Vegas was ridiculous. The app showed our driver picked up our order and showed he had 2 other deliveries to make. It took nearly an hour from pickup to delivery and our food was ice cold. I’ll gladly pay a premium for delivery of acceptable food but my experience is Uber has 0 input over quality controls. I will never use Ubereats again”

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Posted 1 year ago

“very slow service. takes too long for food to arruve after pickup from resturants. gets cold by the time it arrives. also most of ubereats drivers cant read the address correctly and food gets deliverd else where. wen u complain to ubereats. only excuse sorry. sorry doesnt help. we pay money for a service and u should provide the service professionally.”

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Posted 1 year ago

“FOOD POISONING AND STOLE A TIP FROM MY CARD DO NOT USE UBER EATS THERE DRIVER ARE THEIVES”

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Posted 1 year ago

“DO NOT USE THEM!!!! This is my second attempt at trying them and they still screwed it up. I entered my delivery address… Since that’s the first thing they ask for… and after I placed my order they decided to deliver it to my house when I’m not at my house, I am at work.”

Helpful Report

Posted 1 year ago

“This happens to me weekly and frankly I'm sick of it. At least fifty percent of my orders are not executed correctly. This morning I placed an order for breakfast with McDonald's. When I was ready to check out I noticed that the breakfast sandwich I had ordered for myself was on promotion so it was free. I removed the sandwich from my order and selected the free sandwich. When my order arrived my sandwich was missing although the rest of my family received their selections. I called Uber eats and reported it. I stated that I still wanted my breakfast and asked that they have someone deliver my food and complete the order. I was told that wasn't possible but that they would credit me the four dollars for the sandwich along with an additional five dollars for a total of nine dollars and some change. I asked the woman if she had credited enough to pay for them to deliver my sandwich and she assured me she had but I knew better. I know that the lower the bill the higher the fees and reordering that sandwich would cost me $13.80. I called back and explained this to the woman on the phone. I said I didn't feel I should have to put anyo more money out especially for fees when I already paid them once this morning. She put me on hold then came back and said since the sandwich was on promotion and free they weren't going to cover it. I said had I known I wouldn't get my breakfast I would have paid for the F-ing sandwich but that wasn't the point. She said all they allowed for this mistake was a five dollar credit but the woman I spoke to the first time said they go up to ten dollars which is correct. I know because they screw my orders up weekly. So now if I want my food I have to once again open my wallet to pay Uber for a service I just paid for and didn't receive and I have to come up with another tip for the new driver who will redo my order. Being disabled I get a mere $600 per month. I don't drive and much of the time have trouble walking or even standing which is why I use their service in the first place. It's expensive and difficult to afford when they do the job right. When they don't and I have to pay twice I usually end up going without while they keep my money for a job they didn't complete. They don't seem to take responsibility for their mistakes and I end up paying for it. Real good customer service right?”

Helpful Report

Posted 1 year ago

“I was cheated…. I ordered groceries using my voucher and there was an item that was unavailable and I messed the phone call from the driver. He felt so bad after he delivered my groceries. Didn’t get my money back for the expensive item. Their system is terrible you can’t able on how to contact them. It’s says email them but I doubt they’ll going to respond me. I have searched it that once you miss the call from the delivery person and have delivered your orders ,the money is gone. In short, you will not be eligible to get your money back. How bad is that? Sad… question is… who makes good money here from cheating? Uber or grocery store? Both parties in a sense… terrible company.”

Helpful Report

Posted 1 year ago

“Do NOT use UberEats for groceries! I just placed an order. It was shopped and all in a cart and it couldn't be paid for. Rather than fix THEIR issue, UberEats CANCELED my order and then informed me (in a customer service chat) that they couldn't even tell me what had been in the order or restore it so I could re-order. Talk about FRUSTRATING! To make matters worse, they blamed it on the driver/shopper - when it turns out it's all them. DO NOT USE THEM FOR GROCERIES. PERIOD.”

Helpful Report

Posted 1 year ago

“I've ordered twice through this service and its been shocking!! Items missing, over charged, poor drivers.....even had to collect the items myself and still be charged!! Never again would i use this service or recommend to anyone.....just rubbish!”

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Posted 1 year ago

“I just ordered two curry goats from Wilson Caribbean Cuisine and it was extremely disappointing! I had instructed the store to tie it up securely. The time before this they had taped up the plastic bag in a perfect manner. This time it was like they were being too cheap and careless. Right after I wrote the review on them, they wrote back saying that they ALWAYS tape it up secure for UBER EATS etc. and how whatever happens when the driver picks up the food is NOT their responsibility! So now i am sure your company is going to say the same thing as their company said. Ugh. This is sooo dangerous! It is extremely bad to mess with restaurants, and UBER EATS etc. I now see that trust none is a great motto!”

Helpful Report

Posted 2 years ago

“The worst experience ever !! Unprofessional. Order was late 2 hours !!! And at the end I had to cancel the order 😒.. not recommended”

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Posted 2 years ago

“Paid over £5 in total for a £10 order, shocking in itself. Then the order is wrong,missing items, and the driver is borderline rude. Won’t use again, cheers though”

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Posted 2 years ago

“I’m very bad experience with delivery uber eat I give-10 star”

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Posted 2 years ago

“So as as treat I ordered McDonald’s for my grandchildren Order arrived without my vegetarian choice eventually got hold of them and they did reimburse me but could take days They did not offer to bring me another meal So I am left out of pocket no money to buy another meal plus a new delivery charge and they cut of the thread to my email as they said the matter has been resolved which is hasn’t this is the first and last time I will use this company what was suppose to be a family treat left me hungry and out of pocket”

Helpful Report

Posted 2 years ago

“How do you get it so wrong 😂”

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Posted 2 years ago

“Ther is no means of contacting them when you have a problem, email addresses not verified and it wont let you change it or the phone number. location is not accurate so drivers cant find you and the in app message driver doesnt work, Complete waste of time. There is no live chat as far as I could see only a form to fill in so that they can get back in their own sweet time. The delivery did not arrive and there was nothing I could do to contact the driver because the app did not work.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting company. Please do not use. They are extremely corrupt. No number to call and emails are always ignored. I placed a order with asda through uber as I was offered 50 percent off. I did this, the promo showed as working but when I pressed checkout I was then charged the full amount and the promo wasn't applied. I them tried to cancel via the driver and via the app. The app had no option so I called customer service. I was then advised it was a fault on their part as sometimes the promos have a technical error. I was told I would receive a partial refund with the promo not working and I would receive a call back about this. No call received but 15 minutes later I was told I wouldn't receive a refund via thei rubereats app. I phoned again to be spoken to in a rude manner and was told they could not help me and to contact their help app. Went back to this and was ignored so now had to speak to my bank to raise a dispute.”

Helpful Report

Posted 2 years ago

“Uber eat terrible customer service for restaurants owner. Call center always have to wait. Terrible login system. Too much steps to login and not clear how to login. Thanks Uber eat terrible service and I get 1 star review from customer.”

Helpful Report

Posted 2 years ago

“Late delivery, food cold, Unable eat, no obvious method for claiming a refund. Food straight in the bin as do not reheat takeaway chicken.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 7,901 reviews