UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,849 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,849 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I order from UberEats, they forget the drinks. It's very frustrating and all they do is refund you the drink. I want to be more compensated than that. We are paying for a service and for a correct order. So when you don't receive something you order and we're looking forward to, it's very disappointing. And I have given them multiple chances so I guess I go to door dash as soon as I use up my "credit" for missing items, which is actually just my own money given back to me.”

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Posted 5 months ago

“You order a French dip you don’t get your dip which that is half the sandwich because it’s dry you order french fries they don’t come you order cheese sticks they’re cold and they want to give you a three dollar refund you call them they don’t speak English and said yeah I will give you a three dollar refund so annoying”

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Posted 5 months ago

“UberEats was just a shade better than DoorDash on an order from Miso Sushi Restaurant in Kingston NY. Couldn’t find 10 piece sashimi offering that is supposedly an offering. At least the rep bore with me as I ordered piece by piece and didn’t hang up on me like the rep at DoorDash”

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Posted 5 months ago

“I have a luxury 2007 CT’s Cadillac in pristine shape and was told my vehicle is too old! I refuse to drive my 2021 and run out my warranty smh just pathetic and useless”

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Posted 5 months ago

“So I ordered from kickback jacks in Gso,NC. i found a bug in my salad. Total order was 30.02. They are only trying to refund me for salad. Like who still wants the rest of their meal when a portion has a bug it. I'm still fighting dispute charges 2 weeks later for full refund. I returned the full order to kickback jacks. DO NOT USE UBER EATS. THEY FEEL I SHOULD HAVE KEPT THE REST OF THE ORDER. JUST NASTY AND UNACCEPTABLE.”

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Posted 5 months ago

“The worst customer service ever. I will never order with them again”

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Posted 5 months ago

“Everytime I order through uber eats my order is either not delivered, they cant find the address/apt.Most of them do not speak ENGLISH. I tried it this afternoon, delivery lost. I received no food. Sorry sorry service. On the other hand the uber ride service is excellent. But then again most of them are english speaking. Smart people. You need to know about the food delivery. There was no photo taken and the guy was Eric. Very poor english. Skills.”

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Posted 5 months ago

“I would give zero Stars if it would let me,they give you a 15.00$ credit that can't be used I do believe it is some kind of scam worthless company 👎.”

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Posted 5 months ago

“Please do not use them. Horrible customer service. Rude people and just basically stealing money. Customer service is all done by chat. My guess is they are too afraid to answer people’s phone calls.”

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Posted 5 months ago

“Orders food to clear address , never arrived was charged, and no one answer to complain , Avoid !!!”

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Posted 5 months ago

“Uber Eats is a scam contact your local government and the ATTORNEY General office immediately file your complaint to get a resolution do it online...tell family and friends to not download the app or use the service it's a scam”

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Posted 5 months ago

“I only made two orders for delivery hoping to have some cookies delivered for my father's birthday. Both were not delivered at all. I was not given any notice that they were not delivered. I was not repaid and was told that there was nothing that could be done as I called two days after the delivery date.”

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Posted 5 months ago

“The driver delivered someone else's food that was lamb & I can't eat meat. I called immediately to let her know & she didn't answer. They were supposed to refund my money & didn't. I don't want a baby animal carcas in my home & they did nothing. I deleted the app & will never use them again.”

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Posted 5 months ago

“Worst business, they love displaying false information says I’ve unlocked free trial for ancestry website, it’s already a free trial to everyone.”

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Posted 5 months ago

“Unexistent customer care, impossible to call anyone for help, they refuse to give rightful information about a paid order and generally refuse to refund even for an order that was not delivered. Lack of transparency, bad UI of their app, terrible customer support. Spend your money elsewhere.”

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Posted 5 months ago

“I placed the wrong address and they still charged be $25 for a cancellation fee. I’m not using Uber eats again.”

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Posted 5 months ago

“Driver never showed up”

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Posted 5 months ago

“My Son somehow got membership with UberEATS., and they Charged his account $96.00 he is all upset. We can't contact them by phone and tried emailing them and comes back as a No known address. Please if someone knows what we can do to get his money back let us know. Thanks”

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Posted 5 months ago

“If I could I give ZERO stars-----I received the wrong order and I was told it's nothing that could be done. That I needed to wait for the order to be submitted by the driver. 1 hr in no response , I was hung up on by Customer service in the process . I received Jenna's order instead of what I ordered. I call the Uber delivery person no answer only a text saying "excuse me that's what the store gave me" which is a complete lie because I never ordered from Fadis Meditterrian ; my order was from cotton patch.Finally David marked the order from Cotton Patch as delivered-- however he didn't deliver anything. This is the worst service to use for food delivery. Each time I try giving it a new chance it's the same errors and no resolution to my refunds for hours. DO NOT USE UBER EATS!!! It's false advertising you may get any order saw fit by the delivery person.”

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Posted 5 months ago

“Terrible. They delivered to the wrong building and it is apparently my fault although the address on my account is correct. Thank you Uber eats for wasting my time and money. I would give 0 stars if I could and I will never be ordering from them again. I will DoorDash from now on.”

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Posted 5 months ago

UberEATS is rated 1.1 based on 7,849 reviews