UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,820 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,820 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd November 2024

1077

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family and I ordered almost $200 worth of food, decided to cancel the order and just go to the restaurant and get it ourselves…they wouldn’t accept the cancellation saying the kitchen had already started the order…I happen to be the kitchen manager at said restaurant and know for a fact my staff had not started the order, so, I paid $192 through Uber and $114 at the restaurant My son was speaking with someone through the app and when my son mentioned I was the kitchen manager, the person shut down the conversation…so I spent over $300 on food all together, because Uber refused to refund my money..will never use Uber eats again…shit customer service”

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Posted 1 month ago

“Horrible, Taking all the money from drivers and even messed up with my order. You guys broom to hell.”

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Posted 1 month ago

“I went to make order it was a buy one get one the price $16.95 never hit the order button and now I’m getting the order and it is $35.00. And to top it off I couldn’t cancel my order which I tried to do instantly within a second if supposed order that I never confirmed. What a scam”

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Posted 1 month ago

“I've been trying for 2 days to resolve an issue with uber eats with NO SUCCESS customer service is very uninformed and will tell you anything. I've called at least 10 times and haven't heard from anyone VERY UNPROFESSIONAL Will never advise anyone to use”

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Posted 1 month ago

“Extremely bad service.. they make no effort to resolve your issues.. Just scripted messaged sent over and over again.. I have been charged twice for an order that was never delivered.. absolutely disgusting..”

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Posted 1 month ago

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Posted 1 month ago

“I keep getting 'Sorry to hear...' response instead of a solution. I have sent multiple emails and messages on the app and nothing has been done. My messages on the Facebook page keeps getting deleted. Friday, 4 / 10/ 2024, was the second time I did not receive my order. I messaged the driver, who read my messages but did nor respond. I tried phoning the driver and my call was not accepted. Then shortly after he had the audacity to mark my order as delivered and Uber Eats refuses to sort it out and refund me. My order was from Shawarma and Grill Gape Town, Long Street. This is unethical and theft. Details of the driver in image.”

UberEATS 1 star review on 6th October 2024

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Posted 1 month ago

“Absolutely ridiculous how long my food took, original time was suppose to be 30 minutes and it ended up being 2 hours later, I did not say anything to drive about it but he said an employee at Wawa told him my food had been sitting there for awhile and the driver said to me ‘sorry if it’s cold’”

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Posted 1 month ago

“The drivers dont show up with your orders and you cant get refunded of your money especially if it is an big order I will never use them again”

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Posted 1 month ago

“No their drivers won’t deliver the food. Today the Chinese restaurant I ordered from had to call Uber personally because they had multiple drivers show up to pick up the same order she called to cancel order. The restaurant ended up delivering themselves. As a customer you have no way of directly contacting Uber eats and speaking to someone”

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Posted 1 month ago

“Deliver driver ran away with my food and uber support refuse to accept it. I had to reorder the same order to eat that night. Uber eats still taking driver's side even though they have clear evidence that the driver is a cheater. Be very careful when you give money to this app.”

UberEATS 1 star review on 5th October 2024

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Posted 1 month ago

“I was previously charged for alcohol that I never received but they just refunded me.”

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Posted 1 month ago

“NASTY company! Danger! I ordered dinner for 5 people, it came early and the driver never called to tell me that he was there earlier. I went outside as soon as I saw he was there and my food was gone. He had and just left it outside on a Lisbon street. Uber flatly refused to refund my costs. I was fully robbed twice in just one experience. Find another way to order food. I promise you that you won't be sorry.”

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Posted 1 month ago

“I had used this app many times in the last few months, with varied results. Today, a vendor charged me for 4 of an item, but only provided me one of them. When I went on the app to report the issue, I got some wise advice from the rep who told me I needed to wait up to ten days for a refund to show up at my financial institution. I deleted the app immediately and am sorry I ever heard of them. Goodbye to my money!”

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Posted 1 month ago

“First time to use . Difficult trying to verify account details with Facebook ...I don't have a credit or debit card.”

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Posted 1 month ago

“No delivery”

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Posted 1 month ago

“Absolutely sucks. No customer service phone number for ordering customers. Tried to order from wing stop 5 times. Asked me to pick 20 sauce's for the boneless wing bundle. Would only allow me to pick 16 and won't process my order.”

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Posted 1 month ago

“I made an order and canceled it quickly after I submitted it. I then resubmitted the same order, but with added items. I was charged for the canceled order. The customer service chat is awful. They kept sending scripted responses that my order did not qualify for a refund because the restaurant had already started making the order. I don't have an issue with paying for the second order, which we received. I do, however, take issue with being charged for items I did not receive. I do not hold this against the driver or the restaurant. The driver was efficient and the food was good.”

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Posted 1 month ago

“Had an issue with my order, customer service doesn't exist. I live in apartment complex, apparently because it says it was delivered my pin, no further follow up is required. I can't follow up after the fact because they consider it resolved. Ridiculous. Have emailed support, which doesn't look it's designed for this type of enquiry. So far no response. Delete the app. Use anyone else.”

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Posted 1 month ago

“I have been an Uberone subscriber for a couple of years. The discounts are ok, nothing to really brag about so I’ve been continuing my membership only because of convenience. Today, unfortunately I had a terrible experience when I placed an order from Dominoes pizza because of the discount. The order came up to $30 bucks. As I was placing the order I realized that I had it going to my address instead of my mothers while it was processing so I immediately looked for an option to edit the address but it wasn’t there so I immediately canceled the order. I was charged the whole amount and even though I explained my reason through chat they were completely rude and unprofessional with AI generated responses. No help so I immediately cancelled my membership. Warning stay away.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 7,820 reviews