UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,449 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“Missing items. No resolution. More expensive but less actual value for that reason.”

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Posted 1 month ago

“If you actually need or want what you ordered delivered, I would not get it from UberEATS. Our delivery was never brought to us and when the company called to talk to us about it, they said they would call back in two or three minutes to tell us what was going on. They never called back. I hope the driver enjoyed our dinner.”

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Posted 1 month ago

“We ordered, got a call from Uber asking if we forgot the code since the driver said our pizza was delivered but we had forgotten the code. Thing is we never got the pizza. The caller said he would call the driver to get it sorted out and call us in 3 minutes. Five minutes later I chatted with Uber Eats who said we could cancel with no charge. We never got the pizza and got the runaround. If you want food, don’t use Uber Eats”

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Posted 1 month ago

“I placed an order with Ubereats at kfc west street today, their service was great and the food was amazing a”

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Posted 1 month ago

“I order groceries and I found it quite odd asking my id. When the guy came to deliver it was the wrong order! Was charged for it, complained to Uber eats and the store and they tried to charge me again for my original order, in order to fix it. Asked for a refund and now I have to wait 10 days to receive my money it's ridiculous! Never again!”

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Posted 1 month ago

“I don't have to tell you the horror stories or the loss of money... Bet you heard about it somewhere else. This company has 0 customer service and should be kicked out of the industry.”

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Posted 1 month ago

“If you are a customer please take into consideration your driver. My fiance is a driver. Please, for the love of God, order from your city or the next closest one. We live in Bellingham WA and he has had to drive to Blaine which is absolutely RIDICULOUS!!!”

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Posted 1 month ago

“They give you option for priority and turns out it’s a scam. My driver has multiple deliveries ahead of mine and I paid for priority as usual. Now makes sense why our food is always cold. Uber eats sucks”

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Posted 1 month ago

“He usado Uber Eats regularmente, pero lamentablemente he tenido una experiencia muy frustrante con los cobros. En varias ocasiones, me han cobrado doble por los pedidos, lo cual genera desconfianza. Aunque he reportado el problema al servicio al cliente, la resolución no ha sido efectiva ni rápida. Esto no solo afecta la experiencia del cliente, sino que también refleja una falta de cuidado hacia los usuarios. Es importante que la empresa revise y mejore sus procesos de cobro para evitar que situaciones como estas sigan ocurriendo. Hasta entonces, no puedo recomendar el servicio.”

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Posted 1 month ago

“My order took 45 minutes to arrive once the food was ready. The food was cold and missing items. I contacted Uber Eats customer support and was on chat to them for over 40 minutes only to be told that they delivered in a reasonable time and wouldn’t give a refund for the missing items. I requested Uber Eats’ postal address to contact the company, the customer service rep wouldn’t provide any way to get in touch with the company and ended the conversation. Customer service is non-existent. The rep didn’t care that I couldn’t eat my meal. I wouldn’t touch this company again.”

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Posted 1 month ago

“I have been trying to get a refund since 11/8/24 because I never received my order and the pic the driver took was of the wrong home. I called the customer service number almost daily and got excise after excuse. Finally they said I was going to receive a refund but I have not received it. The company is awful. Now there is no customer service number to call and every time I use the help option in the app it says they can't help since it's been more than 48 hours but I've called everyday basically since the order never arrived. I'm about to contact the bank and tell them they stole my money.”

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Posted 1 month ago

“I ordered Subway for lunch. To give a bit of context, I am a college student in the murfreesboro area. I saw my order was about 2 minutes away and made my way outside to wait. My driver was TaJaden. He straight up lied to me and stole my food. He said he was waiting 5 minutes and couldn't communicate to me through the app. It wouldn't let him call or text he claimed. I was outside the whole time and never saw his car. Lie number 1. When I called to ask him where he was to get my food he claimed he was doing another order which is fine and fair. I asked him to bring it back over here and got told to simply get a refund. Its so fusterating as Uber doesn't have a way to leave reviews like this on the driver. They only have buttons to press with certain phrases. Uber did get me my money back but its takes at max 10 days. I sadly might need that money for school while exams are happening.”

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Posted 1 month ago

“I have to say that Uber Eats app is great to work with very easy to adjust things on the app. The only problem I have with Uber Eats and it's a big one… They have all these hidden fees so even if you're getting a promo which is usually up buy one get one free or 30% off the price that's advertise, the real total shows up in the end 30 to 40% higher than what is actually advertised because the taxes and fees are quite high. and every time I call Uber eats to question something they say too bad. It's already been paid for and done. There's no refunds no exchanges even when you get a driver that makes a mistake and shows up at the wrong location you are charged for the cancellation. They have no problem taking your money any way they can...... even if it's through trickery. Ready to try door dash. not sure if it has the same issues?”

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Posted 1 month ago

“DO NOT BUY AT UBER EAT YOU WILL NOT RECEIVE YOUR FOOD Yesterday I ordered sushi with Uber Eat from Kiss Me Sushi in Amsterdam. After long time waiting, I checked the order, and it was recorded as delivered with a photo. It was abandoned on the street under the rain but the photo was NOT at my address! It was clearly another number (was number 78 while I am number 1, not easy to confuse!) and not even my street as it showed different houses than what are on my street. They also mentioned that they tried to call me, which is not true as I can prove with my phone calls received. I have been contacting multiple times Uber Support, and all they say is that the product was delivered so I do not get any reimburse, it does not matter WHERE it is delivered. It can be anywhere, not where the house is and that is still good. It is not their problem. How bad can a company be???”

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Posted 1 month ago

“Your driver took my huge order to a different location then went back and picked up my order from that location and brought it back to my house opened I then refused it NOW IM OUT ALL THAT MONEY I sent a review in hoping to get my money back what a joke of a company my recommendation is to anyone who uses this service STOP ……PS I WANT My Money Back”

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Posted 1 month ago

“The worst platform I’ve ever used. Can’t get in touch with anyone, items missing on multiple occasions and certain credit cards just don’t work on the app”

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Posted 1 month ago

“All Asian delivery drivers are RACIST! Each time I receive delivery it goes like this!-they come to my door, I open say hi and thank you, they leave and then I see that the person gave me 3 or 2 stars WHY FFS???? Just because you didn't get a TIP in advance or you hate white beautiful people? It's just so WEIRD to do that and if I give TIP non of these rude animals ever thanked me anyway...weidos”

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Posted 1 month ago

“Terrible service”

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Posted 1 month ago

“Hi am 2 time online order with uber eats but my order not received. 👎🏻”

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Posted 1 month ago

“Uber Eats is terrible! My sister and I ordered salads from Chopt and the delivery guy kept driving to my house with no food. When I called him he said that he made a mistake and would fix it. Guess what, he didn’t, instead of getting my salad he gave me some woman’s chipotle.”

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Posted 1 month ago

UberEATS is rated 1.1 based on 8,449 reviews