UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,435 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,435 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd January 2025

Ruby

UberEATS 1 star review on 20th January 2025

Shawna Collier

Anonymous

Anonymous // 01/01/2019

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“Do Not use uber eats!!!!! Horrible, almost non existing customer service! I canceled my order immediately and called customer service. They said it's in their policy that they don't offer refunds if canceled (even immediately) ... they said to call mcdonalds and maybe I could drive up to get my order. Mcdonalds claims they don't take the money once an order is canceled. Out of money and out of food!!! Scam!!! Horrible customer service!!!”

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Posted 2 weeks ago

“People must stop using this app ,they are scam and poor customer service”

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Posted 2 weeks ago

“It's an India run scumbag lying company, that takes monies from American's , doesn't deliver or offer proof but hacks bank accounts!!! Indian scum”

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Posted 2 weeks ago

“This app is a scam. I placed an order and canceled it within one second, yet they took all my money, supposedly to compensate the restaurant and the driver. Neither had time to actually start the order because it was only one second. I will never order from here again.”

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Posted 2 weeks ago

“They suck!!! Driver never dropped off food or called and they would not refund my money. I'll never use them again.”

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Posted 2 weeks ago

“Terrible customer service. They say they cant refund part of my order that didn't arrive. So if you don't get what you ordered . Don't expect your money back. Don't order from them!! Feel like I've been scammed.”

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Posted 2 weeks ago

“I dont know whats going on lately. I have a meet at my door for a handoff., and it will be sitting at my door for an hour. Last night i ordered and it never came. They literally left it on the hood of my car. Also half the delivery drivers are not the drivers listed in the picture. What is going on???”

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Posted 2 weeks ago

“This company tried to charge me for delivering food items that had expired months ago. What a scam.”

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Posted 2 weeks ago

“Worst experience ever for the second time.Received order and payed cah buy the driver didn't mark on the app that i payed.Still shows outstanding”

UberEATS 1 star review on 7th January 2025

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Posted 2 weeks ago

“Awful terrible customer service. A serious mess”

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Posted 2 weeks ago

“WORST CUSTOMER SERVICE EVER! Never refunded me my messed up order and no one actually cared to help. Literally deleted the app after 2 orders cause of the mistakes and unprofessionalism of the restaurants dealing with them, and the support they have. Just get doordash or even go get ur own food.”

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Posted 2 weeks ago

“Awful service. Order was never delivered and driver claimed car troubles. He waited until after restaurant closed so I couldn’t even complain the the restaurant.”

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Posted 2 weeks ago

“They allow restaurants to partially fill orders. I had missing items from my lunch order. Then, my dinner order was cancelled. I will be sticking to DoorDash.”

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Posted 2 weeks ago

“We were lied to by the driver and were told they needed our code to pick up our order and it was marked as complete and the order was never delivered”

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Posted 2 weeks ago

“This company steals people’s money every day. I don’t understand how they’re still in business.”

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Posted 2 weeks ago

“I order Bw3s I realized my brother wanted an order so I cancelled order not even 60 seconds later and they said we will not refund a dime so they kept my whole $35 that my order cost and they have no number for life customer service just a text box too a computer generated message don’t ever make that mistake cost me $35 they will never get a dime from me I will report them too bbb and tell everyone I know don’t ever spend money cause they won’t give you your money back”

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Posted 2 weeks ago

“huge fraud company I'm a 3rd party restaurant and they have done fraud on my account and took my money no one calls you or responds”

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Posted 2 weeks ago

“Just had KFC delivered in Barcelona. Ordered Pepsi max and Pepsi came, ordered chicken and came stone cold and threw it out. Worst delivery service and will never use again.”

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Posted 2 weeks ago

“Pay for the mthly subscription and order regularly. 3 weeks ago despite me having a code set up a order was not received. I contacted support on the app. There is no live person. Was told they would be in contact. They wasn't. I called and was told they would escalate it. I've called and sent messages on the app daily for over 3 weeks. Nothing in response! Finally called my bank today and money was returned from them within 2 hours. Canceling my subscription. They lost a loyal customer that has spent hundreds with them. All over a $36 order!”

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Posted 2 weeks ago

“Sämsta företaget”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 8,435 reviews