UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 8,689 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 8,689 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 22nd February 2025

1274

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two hamburgers were missing from our order and Uber eats refused to reimburse us for those missing hamburgers totaling $25. So BEWARE. They told us that the order was not eligible for a refund. That is nonsense. We had to do a partial charge back from that order so that we can get the money that they refuse to give us for the food that we did not receive.”

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Posted 3 weeks ago

“Why do you lie about delivery times”

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Posted 3 weeks ago

“I ordered from a restaurant that is a 5-minute drive from home which I have done several times before but the app stupidly defaulted to another branch of the restaurant that is 45 minutes' drive away! Not only did I have to wait so long, but the food is cold and I feel bad for the poor driver who had to waste so much of his time.”

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Posted 3 weeks ago

“Uber eats consistently delivers the absolute worst service I’ve ever experienced, I’ve ordered numerous meals through them and 9 times out of ten their incompetent drivers fail to deliver my food, and each time the customer service agents are so unhelpful, the agent would type out some scripted line, completely ignoring what I tell them and then end the chat not caring about solving my issue. If I could give uber eats minus zero stars I would, fortunately it only takes them just under 5 hours to confirm that the food you’ve ordered 6 hours before will now be cancelled and refunded, leaving you not only hungry but angry and dissatisfied. The absolute worst food delivery service I’ve ever had the displeasure of using.”

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Posted 3 weeks ago

“Terrible, a large item was missing from our dinner order. They would not order another driver to pick up the missing food. Uber eats would not give credit beyond my food that was missing without a huge discussion.”

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Posted 3 weeks ago

“I cancelled an order within 30 seconds of placing the order and the company refused to refund my money. There is no way the restaurant was already preparing my order. I will never use Uber Eats again. The absolute worst customer service experience. I will never use Uber Eats again. They are only interested in the dollar; certainly not the customer.”

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Posted 3 weeks ago

“Fraud department is a joke. I got bounced around for 20mins and never actually got to speak with anyone except via messenger asking me to send a file that can't be sent via Uber messenger. Idiots and terrible job of vetting illegal drivers who use other peoples drivers license to start working. You don't have a department worth paying.”

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Posted 3 weeks ago

“Uber eats took 2 hours to get our food to us and when they finally delivered it it was to the wrong house and they refused to refund us.”

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Posted 3 weeks ago

“Worst customer service do not give business to this company!!!”

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Posted 3 weeks ago

“Horrible service i see now why everyone ends up with doordash.”

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Posted 3 weeks ago

“The food was not eat able and another thing is the restaurant was out of things and the delivery driver never contacted me in regard to this but took it upon his self to make the decision for me. This isn't the way to do business at all, contacted Uber eats with a response after asking for pictures and this and that which was provided to be told this order isn't eligible for a refund nor a price adjustment. That was the only explanation I received from them after paying $53.07”

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Posted 3 weeks ago

“They sent a cyclist to pick up my order from Popeyes after 9pm. Their lobby closes at 9pm, there's no way for a cyclist to pick up from them but Uber insists on doing it anyway. I know, cause I used to deliver for them. So when I saw my bike driver go there, then cancel I was like yep, that's what I expected. Now my foods gonna be cold and my drinks gonna be flat might as well cancel... And in fine, greyed out print they barely mention they're gonna charge you the money for the food. I didn't see that, canceled, and got charged. Now I'm out my money, and have no food. F*** Ubereats, they're so stupid. They've been told these issues a million times by all of us drivers and customers and they don't try to be even a little bit better.”

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Posted 3 weeks ago

“I wanted to change my order and hit UNDO but the order went through. Then I cancelled it and they ATE my money instead of refunding it. NO logic in keeping the money. No restaurant starts an order within 3 seconds. RIDICULOUS policy. Charged my credit card which I will be disputing with my bank. NEVER using Uber again.”

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Posted 3 weeks ago

“I decided to use uber eats for the first time and had the worst experience ever. i ordered 2 boxes of pizza from Papa Johns Pizza through Uber eats but did not recieve the pizza and uber eats refuse to give me a refund. The delivery guy claimed he dropped it off at a random apartment that is about 5 minutes walk from my apartment. To think i was on the phone with him and he kept claiming to be in different locations within my neighbourhood but claimed he couldn't locate my own unit. i immediately went to the apartment that he claimed he dropped it at and there was no pizza there. I contacted uber eats and they say they can not give me a refund. The delivery guy obviously left with my 2 boxes of pizza and uber eats does not want to give me a refund .Uber eats and it delivery persons are scammers. BEWARE”

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Posted 3 weeks ago

“I purchased an item from uber for dinner. The image said the meal included Mac and cheese as well as cabbage. We only received meat and bread (which was not included) This is false advertisement I did call the store and they were willing to work with me but were also about to close. My response from uber - This order is not eligible for any further adjustment. We encourage you to rate your order and share feedback in the app to help improve your experience going forward. -Uber Support Not the best experience”

UberEATS 1 star review on 29th January 2025

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Posted 3 weeks ago

“Every time I order using them something is missing from my order. Usually a whole meal which is crazy. Think I'll try Door Dash because I'm tired of this mess.”

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Posted 3 weeks ago

“Absolutely shocking, always cold and late, bad customer service. Appalling”

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Posted 3 weeks ago

“Horrible delivery by a Maria R!!”

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Posted 3 weeks ago

“They have ridiculous customer service. I was denied a refund for missing delivery items twice. They responded with AI generated copy and paste replies. I will never use this aop again.”

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Posted 3 weeks ago

“Received the WRONG ORDER which was less than the food I ordered and PAID for. There should CLEARLY be a refund without question - customer service rep was ridiculously unhelpful and just kept sending the same message.”

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Posted 3 weeks ago

UberEATS is rated 1.1 based on 8,689 reviews