UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,810 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,810 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 18th November 2024

1073

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order at night Uber eats lets restaurants exclude food and then refuse to give you a refund. They literally have me going through hoops and bounds for a refund of a Frosty 2 dollar frosty? I’m closing the acct and do not recommend it to anyone ✌🏾”

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Posted 1 week ago

“So in the traditional style of drivers STEALING FOOD. DENVER HAS EVERYONE BEAT. UBER EATS DOES NOTHING ABOUT IT. THEY LET THEIR DRIVERS STEAL FOOD AND LEAVE IT TO THE FOOD ESTABLISHMENT TO EAT THE COSTS. GROSSSSSSSSS UBER YOU HAVE ALWAYS SUCKED AND ALWAYS WILL. BOYCOTT UBER EATS!!!!!!!! AND AVOID A FRUSTRATING AWFUL EXPERIENCE 😑”

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Posted 1 week ago

“ordered food threw uber eats and a driver accepted took my food and canceled i had no idea till the next driver that accepted called and told us after waiting for 45 minutes we received nothing and was still charged a lot of money and mcdonald’s refused to give us anymore food , we paid for fresh air”

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Posted 1 week ago

“The wrong items were delivered to a location I specifically instructed not to leave the package, and the company did not refund me citing a two day limit complaint policy. I was not able to check the location until after two days which is why I has specified not to deliver there. The worst experience.😤”

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Posted 1 week ago

“Dear Uber Manager ? I am a senior citizen on a fixed income so I enjoy my take out once a week . This is the second time in a year I have had a problem with Uber Eats and they are non responsive . The first time I asked to speak supervisor but no One ever called me as promised . Yesterday I ordered from a restaurant 2 miles from my house . On their own they redirected my order to a franchise on the other side of Miami 45 -60 minutes away. When I noticed driver so far away I called i was told to call when order arrived . 1 hour later I finally received order . Al the sauces and dressings many mayonnaise based had sat in the hot Miami sun in a car while poor driver had to pick up and deliver another order in between . It was unsafe to use any of the four dressings that were used to flavor the meal plus the mayo based salad dressing was HOT! I called three times since yesterday and sent three help messages which they discarded . I explained a picture of dressings can not depict the temperature of food . I was told to send pictures they reviewed and said ok they would address issue . This is a FOOD safety issue . Food safety issues are paramount when providing food services . If they had fulfilled my order 2 miles away or cancelled that would have been the appropriate measure . No refund , no courtesy , no compassion or sympathy for a Uber One senior citizen who takes Ubers everywhere because I don’t drive . Please someone from UBER call me , text me email me and restore my faith in society .”

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Posted 1 week ago

“I accidentally put in the wrong address and did not receive my food. After several explanations, I was still not given a refund. I will be deleting this app.”

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Posted 1 week ago

“Get delivered from restaurant. Quicker service and if late refuse order no problem”

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Posted 1 week ago

“ABSOLUTELY HORRIBLE! AN HR AND A HALF AND THE DRIVER NEVER DELIVERED .. Messaged to complain and obviously wanted it cancelled and resent BC I'm not eating 100$ meal after been sitting in a car for almost 2hrs.. so Uber told me to cancel, than said THEY'RE STILL CHARGING ME THE$ .. absolutely disgusting customer service.. still refusing to refund me or send a driver to redeliver the food, even though the restaurant was willing to send it again. WORST COMPANY EVER”

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Posted 1 week ago

“I ordered my food and the driver according to the map was going the wrong way so I called her no answer so i began chatting the only response was what it the name of your appts and I told her now there are at least 3 different appts with different leasing offices as well after giving her directions via chat she told that the food was at the leasing office by the gym I called customer support but they wouldn’t pull the chat stating after 8 mins that’s on me as the customer and I asked to speak with a supervisor but only was told someone will call me later and so I went on the chat with the rep from the company and was told the same thing and the rep disconnected the chat smh so I have lost 60.00 and no food for my family with two diabetes in the house hold and the reason that I was using them was because we was in a car accident yesterday!!!!”

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Posted 1 week ago

“I downloaded the App for the first time today to order a pizza. The delivery time was given as 10 - 10:20. At 10:30 it hadn't arrived. My son tried calling for 10 minutes. Eventually someone returned the call. The pizza arrived at 10:45 and was stone cold. I have already deleted the App.”

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Posted 1 week ago

“Simply put...your delivery personal is unprofessional, rude and simply unprepared to service your partners and ultimately their customers...reaching your customer support is nearly impossible and if one does get ahold of an individual who may be able to solve an issue...being transferred to another incompetent is inevitable...good luck to all the corporate managers at Uber Eats...your pink slips are coming...just like Christmas”

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Posted 1 week ago

“Absolute horrible they have outsourced to South Africa and mangers work on South African time it’s insane”

Helpful Report

Posted 1 week ago

“Hello. Dear Ubef Eats customers. I would like to just inform you dear customers about to search a bit more about how Uber Eats screw up drivers by giving them mostly trips like for example $3 for 20 km or $6 to do 13km and similar to this one. So my question is for you customer, will you drive that distance with your car for that money? Many great drivers are giving up either with the time where they find out about they actually lose money cuz are doing that few-cent deliveries and then after few months they are not afford to maintenance their vehicles or faster, depend of when they will find it out about they actually are not earning enough money. Many of them have no choice because they must work cuz have family, kids, bills to pay, etc. And here I believe you understand their and this situation. Very often customers also leave negative feedbacks simply with no reason or lie to Uber Eats about the food was stolen, damaged, spilled, not delivered etc, or they decrease the tip amount to screw up the driver, with no reason, why? Mostly to get extra food or money back, and guess who suffer the most? Of course drivers. For example driver accepted the order for $9 to do 13km. So it is $3 from Uber Eats plus $6 tip from the customer. Very often customers decrease thet amount to $0, witn no reason, why? But the problem is Uber Eats is not protecting at all the drivers with this issues. I bet other delivery companies are not better about it and probably screw up drivers in the same way, cuz why not? Nothing illegal, yes? So how much money will you have in your pocket after this delivery for $3 or $6 minus gasoline, minus your car usage, not mention about the time which is usually between 30 to 45 min as total delivery time. Best real and negative complaints against Uber Eats company you can find on many Facebook groups where posts with the screenshot (many of them are from USA but many also from Canada) are publication and then you will know why your order is not delivered fast enough because your order is jumping between driver cellphones and if it's similar to the ones examples mentioned above then that may be the reason. I would like to send here big warm hugs for the customers who give drivers reasonable tips because then YOU keep them in this business, not Uber Eats, and God may bless you for that. All above examples I found out in Facebook Uber Eats posts. And if you want you can also read a lot about that issues to understand how actually Uber Eats company works with customers. This will help you to answer on your questions maybe about why why my food is so late delivered or maybe other issues. Best regards 🤗”

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Posted 1 week ago

“They have the worst service ever. I order food several times and wait for over an hour they cancel the order and never a reason. There is no control or they deliver food by bike and it comes cold and destroyed”

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Posted 1 week ago

“my son have been a loyal uber user and was given the run around … he ordered pizza hut cancelled but he paid and orders again (3 mins after) from the same pizza hut place and couldn’t reverse the 1st order……wow … thank god the second order came but when he called uber they said they couldn’t refund him but yet they could’ve given him a credit note coz i’m sure he sees his records coz i (my credit card bill) paid $200 twice that day which the 1st pizza order was never even made! is this ridiculously not good … bullying a child ! i want to take this to the better business bureau coz its not right as uber n pizza 🍕 hut kept giving him the run around !”

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Posted 1 week ago

“My food arrived cold. They sent a driver from 25 minutes away, and 2 stops before mine.”

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Posted 1 week ago

“I was charged twice for an orders that never arrived.”

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Posted 1 week ago

“I had a bad experience with overeat and I ordered a food and I accidentally put the wrong address.And then they told me they can refund me the money and then I can get the food”

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Posted 1 week ago

“Terrible customer service. Long or no response. And then once all information is sent they ignore the concerns. Items were missing from the order. UBEREATS replied it is not eligible for an adjustment.”

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Posted 1 week ago

“Do NOT use this garbage. They steal your food and steal your tip. Will never use this garbage again. Then they take a week to respond. Thieves is what these people are”

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Posted 2 weeks ago

UberEATS is rated 1.1 based on 7,810 reviews