UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,901 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 7,901 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again my food arrived within 50min of ordering but cold because the driver had another drop off before mine. I don’t like eating cold food and Uber has no interest in giving me a refund as I never accepted the food from the driver. Very frustrating and POOR service”

Helpful Report

Posted 1 year ago

“1 hour and 39 minutes to get my food. It was never picked up and could not cancel my order…. I will never use Ubereats again. Not the first time…”

Helpful Report

Posted 1 year ago

“They cancelled both my orders so I chatted on Uber eats to figure out why. They said they are having issues. Went to bed woke in the morning with Uber eats food there sitting overnight. I chatted on their help line 6 times and they are unwilling to help me. It was their own rep that said it wasn't coming. Now they refuse to give a refund.”

Helpful Report

Posted 1 year ago

“This service in Anchorage sucks. I've placed numerous orders at least an hour before the restaurant closed and they never got delivered. The estimated time just kept getting pushed back surely but surely. Finally after 10pm the app shuts down and just says "services unavailable" and won't update you on status or even let you cancel the order Honestly, money back isn't even satisfactory after this happens twice or 3 times. Doordash doesn't have this issue, I'm not sure why Uber sucks so much but avoid this service at all costs!”

Helpful Report

Posted 1 year ago

“I cancelled a order that was set for tomorrow. The order status was reset to « order now ». Within 2 minutes I cancelled my order. Order showed as cancelled YET i was charged a cancellation fee of 12$ and the order was also charged 112$ but it was never shipped”

Helpful Report

Posted 1 year ago

“I’m so upset that I even had to give them one star in order to leave a review. I am a merchant partner and I have not been paid out since partnering with Uber Eats over 2 months ago. The horrible customer service, the countless emails, and huge wait times is ridiculous. Any new business looking to partner with them should really reconsider. I don’t even know what else to do at this point.”

Helpful Report

Posted 1 year ago

“tried to order a pizza to my friends house where I was at and as I tried to put the order through the app for some reason reverted back to my home address. I canceled the order immediately and redid it to where I was at and then I find out that Uber wants to charge me twice saying that the merchant started making my food but that's impossible it was one seconds, and not to mention I didn't cancel the order. I only canceled to change the address, so I again redid the order, same food to the same merchant so if they had started making my food, it would be great because they were delivering it to me, but for some reason Uber is trying to rob me and make me pay twice so I need to dispute it with my credit card and I'm going to review them all over and write to the Better Business Bureau. The customer service is absolutely horrifying.! I could honestly understand if I canceled, and the company really did lose out but considering I canceled and immediately did the same exact food to the same place they didn’t lose out anything at all. It was just trying to rob me and it’s terrible because I was a premium member who ordered all the time and they lost me over keeping $35. That seems very mental to me.”

Helpful Report

Posted 1 year ago

“Uber eats is very inconvenient. I would suggest you go to the store directly. Had 2 incidents consecutively. I ordered a meal and paid with my card, a few minutes later the order was canceled because of missing items from the store, refund will happen 3-10 working days, if this was my last money I wouldn't have anything to eat. Second incident, driver accepted to pick up, and he never showed for more than 3 hours, the shops number goes to voicemail. Didn't get my meal, and it was too late for me to go get something from any other store. This is just ridiculous”

UberEATS 1 star review on 13th December 2022

Helpful Report

Posted 1 year ago

“I ordered groceries with them November, they mischarged, and I spoke with one of representee, she said, they will refund my money within 3 to 4 business days, but I still didn't get it. Also, the customer service is terrible and it's really hard to reach.”

Helpful Report

Posted 1 year ago

“I'm learning to hate the service Uber Eats provides. It starts from the beginning of the experience. As you are considering where to order from Uber Eats tells you a window of time that this particular restaurant can fill your order. Every time i have placed an order the delivery window comes back as longer than advertised. I have never appreciated a "bait and switch" but if I'm hungry and the additional time isn't completely aggravating wont cancel my order. Tonight started with these familiar annoyances...and then got worse! Ten minutes after placing my order I get an announcement on the app, "Oops there has been a problem." No other details and the latest delivery time has gone from 10 minutes longer than advertised to 37 minutes longer than advertised when I ordered. I tried to get through to a human via the app on my phone. That process is needlessly annoying and did nothing to encourage me to be calm as I waited for 15 additional minutes after the app said I was being connected to a customer service rep! Why is it that Uber Eats doesn't seem to understand that if a customer is angry enough to contact customer service it is in the company's best interest not to create an experience that adds to the customer's sense of being poorly served. The customer service rep on the app stopped responding after a few questions leaving me without answers, satisfaction or enough time remaining to cancel my order. So food arrived 57 minutes after ordering instead of 20 and what was delivered came in damaged packaging and ice cold...which would have been fine if I'd ordered ice cream but I'd ordered a hot meal. I don't know who will read this review but if you are anything like me you see no reason to be charged for the privilege of being told substandard and ineffectual delivery service is worth the expense because it allows you to order something other than pizza or Chinese food. Uber Eats, if you are listening or reading, the service you currently provide is not at all worth the fees you charge and if it were possible to launch legal action over your bait and switch tactics at the time of ordering I would be very happy to meet your lawyers in court. As it is I must be satisfied with writing this review and then copying it to every online forum I can find.”

UberEATS 1 star review on 10th December 2022

Helpful Report

Posted 1 year ago

“Takes way too long for them to deliver food”

Helpful Report

Posted 1 year ago

“Ordering with h a gift card was a complete failure! On my laptop, the system would not connect to the $25 gift card. I have an older phone that has no space, so no more apps. I couldn't even find a chat window on the website to ask why the system didn't see my gift card. I had to have a friend log into the app from her mobile device just to place my order. That went through just fine. Uber Eats customer service is atrocious! No one ever bothered to respond to my inquiry as to what was wrong. It looks like the delivery driver is awesome and right on time, which is the only reason I gave 2 stars. This was my first time using Uber Eats and I venture a guess, my last.”

Helpful Report

Posted 1 year ago

“Uber eats has the worst customer service ever!!!!! They are not helpful if there is an issue with your order. You have to wait 24 to 48 hours before you can get an email about your order. I definitely will not be ordering from this app again”

Helpful Report

Posted 1 year ago

“I didn't receive my food and they refuse to refund me the money , £51 . They are thief, avoid avoid avoid”

Helpful Report

Posted 1 year ago

“The worst experience ever. They charged 50 dollars for no food and no refund. They have such bad customer service. My food costs 30$ and they charged 50$ and i did not receive any food. When I called the customer service. They said sorry for what happened and try to contact your bank and reject it. Shame on you, big company that is not able to satisfy their customer and stealing their money and sending them to blame a bank. Shame on you UBEREATS. Worst experience ever.”

Helpful Report

Posted 1 year ago

“Diver Forgot my food told me that I would get a refund beacuse it was his fault. Called up and told I was not going to get a refund because it was to late to get one. I ordered on Dec 2 if its the driver fault then I should of got one. Its bloody disgusting how uber eats don't take responsibility. The diver obviously lied and said I got it. He told to re oder which I did. Bloody joke I wanted to make a complaint but was told I couldn't that they will put it through. Which i know they won't.”

Helpful Report

Posted 1 year ago

“Worst company for ordering food. I’ve ordered many times. Half the time something goes wrong. Either I don’t receive it or the items are incorrect or it’s super late. When you try to explain to the customer service they won’t work with you. I canceled my monthly subscription and will not be going through them again.”

Helpful Report

Posted 1 year ago

“I placed an order 35 to 40 minutes later was told there was a different driver on it the 40 minutes later was told order cancelled. Bloody joke never using them again”

Helpful Report

Posted 1 year ago

“Buyer beware! Uber Eats in Winter Haven, Florida refuses to make refunds or issue credits when they make mistakes on your order and leave items you have paid for out depending on which restaurant you order from. This is deceptive and unfair because all of the other delivery services do not operate in this manner and Uber Eats doesn’t inform customers of this “policy” until after you have paid and tipped in advance for food you end up not receiving. I gave Uber Eats 1 star only because there is no option to give 0 stars.”

Helpful Report

Posted 1 year ago

“Used Uber Eats for the first time for a grocery delivery. Never again! Out of 11 items, only 4 were correct. I was missing 2 items and 5 were incorrect. I spent 40 minutes chatting with an agent and another 45 minutes with another agent on the phone. Both as incompetent as the shopper/driver. After explaining my issue again and again and sending the requested photos of the items, I still didn't get my issue resolved. I have 3 pending charges on my account and no detailed receipts have been sent to me for any of them. Stay away from this extremely inept company!”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 7,901 reviews