UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,813 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,813 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 23rd November 2024

1077

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate using a service and they don't deliver. Got the wrong order. Who's mistake.....I don't care. I paid for my food and a delivery service. It's on you to ensure I get the correct order. Now I have to use my time and airtime to sort out this problem....after I paid for the food and the service .... Restaurant not very helpful and support not great.....taking for ever One would think after so many years this will be a bit more smoothless....NOT I AM VERY IRRITATED WITH THE LACK OF WILLINGNESS TO ASSIST.BAD SERVICE.BAD SERVICE QUICK TO TAKE MY MONEY....BUT NOT SO GREAT IN SOLVING MY PROBLEM”

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Posted 1 month ago

“Absolutely awful! Just don’t even bother with Uber eats.”

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Posted 1 month ago

“I cancelled an order immediately after placing. They refused to credit me then took over an hour to deliver. Rip off”

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Posted 1 month ago

“Customer service is an ABSOLUTE JOKE!! They don’t even pay attention to your messages and just reply with automated bot replies. They will respond with something like “sorry your order is taking longer than expected” when I messaged them about a promo not working… like what?! That has nothing to do with my issue! Also they REFUSE TO GIVE REFUNDS! It’s a complete scam at this point and they are THIEVES! Orders will be missing items completely and customer service will just respond “sorry you had an issue with your order, unfortunately this order is not eligible for a refund.” How? My food is literally missing that I PAID FOR, and they refuse to give a refund.. They steal customers money.. NEVER use them! DoorDash has never had a problem refunding my incorrect orders and they’ve refunded A LOT. Uber will refund 1 order on a new account and then refuse anymore after that… THEY ARE A JOKE! Idk how the UberEats side of Uber is even in business still!?”

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Posted 1 month ago

“I ordered food yesterday and never got my food which means the delivery person took it and they refuse to give me a refund and see how they take peoples money and corporate does nothing about it . Y’all are thieves and corporate should be fired as well”

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Posted 1 month ago

“After the del driver broke down he was a hour late from kfc Smethwick he had attitude with the food was cold and went straight in bin I complaint as it cost me £16 i recieved a pitiful £4.98 i will never use this app again plus my friends have been informed to delete app very poor service stear clear off kfc Smethwick”

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Posted 1 month ago

“My bf and I are Uber drivers. We ordered Uber eats for ourselves for once and I tipped and our food never arrived.”

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Posted 1 month ago

“Don’t use Uber Eats for your food delivery. They wouldn’t let me change my order and made me pay for the ENTIRE ORDER WITHOUT DELIVERING IT. Contacted Customer Service, Faizan the rep was rude and read off some pre-scripted text and then hung up on me. CUSTOMERS DESERVE BETTER UBER EATS. You don’t deserve our business and Faizan needs to find a back office job where he doesn’t need to talk to people!”

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Posted 1 month ago

“Horrible process to get food better have your birth certificate and your social security number ready to verify you. Then do it 2 more times. Ridiculous.”

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Posted 1 month ago

“Last night was my first time ordering food from a food delivery service. I chose ubereats. We ordered Taco Bell at 11 PM and I waited by my door till 12:30 am. The food never showed up. But the driver said he delivered it to my door which was a lie. $54? I don't care about the money when I contacted Uber They tried to reach the driver. And he would not answer the phone. the worst experience of my life with food delivery... You guys should not even try to attempt to deliver food anymore...”

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Posted 1 month ago

“Didnt receive my full order paid 22 dollars for the food and all I received was 10% back to use in 4 days . I was supposed to have full meals from Popeyes and only received chicken no drinks no sides no biscuits or anything and only received 10% of what I paid back will definitely be deleting soon”

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Posted 1 month ago

“Terrible company 0 resolution for orders that get picked up by wrong drivers just cancel and on to the next they just say sorry well sorry don't feed a dog”

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Posted 1 month ago

“We order food from Pizza Hut through Uber Eat, and the location we choose to pick up the order was closed when we get there. We called Uber Eat and they said the order was complete and we are not eligible for a refund. How can your system complete a order from a store location that is closed?. Now they want me to call the store directly myself. Very frustrating, I am still waiting for my refund”

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Posted 1 month ago

“Bro they suck and customer services sucks too . This dude been sitting with my meal for 15/20 mins not even moving ! How you can’t get in contact with the delivery person you guys hired ! Weird af . I don’t even trust the food now ain’t no telling what he did and his weird ass not even responding back .”

UberEATS 1 star review on 19th October 2024

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Posted 1 month ago

“They delivered a cold hard burnt pizza. When I called the restaurant to complain and get a refund they informed I needed to cal uber eats. The customer service numbers are not taking calls, the uber app chat kept giving me the run around ! Worst experience ever! I deleted my account ! Not freaking worth it!”

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Posted 1 month ago

“Terrible customer service, received a completely wrong order missing food and what food was there was cold and only gave us a small portion of our money back and ignored my questions in the help chat”

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Posted 1 month ago

“Horrible!!!!”

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Posted 1 month ago

“The refuse to actually help with problems. They basically refuse to refund on orders even when everything has gone absolutely wrong and if you complain the agents just end the chat. I've canceled my account because of it.”

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Posted 1 month ago

“0 STARS! Ignorant customer service members all they care about is money! Drivers number was not active tried contacting her and could not get through. Contacted the live chat and told me I’d still be charged for cancellation.”

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Posted 1 month ago

“Honestly telling, if we order through this one, even applied buy one & get one offers too, the cost of order never pair. We have to paid for including all kind of services, taxes, tips, most important thing is over priced of our dishes🤔 we are paying more money than our direct regular orders. Not only that, frequently met Hygienic & Health issues too. Even, this is applicable to Groceries Orders too!!!”

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Posted 1 month ago

UberEATS is rated 1.1 based on 7,813 reviews