UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,887 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 28th November 2024

Anonymous

Alexander O

1096

Anonymous

Anonymous // 01/01/2019

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“I tip well. I was using the app often. The drivers are great. The orders are sometimes wrong. But the thing that made this a bad experience is that they kept adding other drop offs on my orders. After the driver got my hot food, they had to make a delivery before they brought it to me. I deleted the app off of my phone.”

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Posted 1 year ago

“UBER EATS San Francisco is awful. This is my 3rd bad experience. Driver picked up my order at 7:10pm and was "expected arrival" at 7:30pm, and I paid for priority delivery, yet the driver drives all over town (probably working for Grub Hub or some other delivery). I call UBER EATS and they say "oh latest delivery is 8:15pm" call us back if it doesn't make it in time. Delivery is now "expected" at 8:30. One hour and 20 minutes after the driver picked up my "priority delivery". This is my last UBER EATS order. Awful waste of money on cold food.”

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Posted 1 year ago

“Half of my order was not delivered and I was charged for it. The other half was wrong item and I was charged for it! Tried to get help but the costumer service and they simply said “Thank you for your feedback! Your order is not eligible for refund!!!”

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Posted 1 year ago

“If anyone has this problem or them taking extra money report it to consumer affairs who want to investigate this further. I found on my PayPal automatic payments unauthorised coming out of my bank. The payments were $9.99 $14.99 all different amounts. I called PayPal to make a dispute and they said yes uber eats does automatic payments without authority. Add in you can't contact uber eats”

UberEATS 1 star review on 4th August 2023

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Posted 1 year ago

“The refund policy for Uber eats is disgusting. I ordered from Five Guys in Boston on the app and I saw were the driver picked up the order. The driver tried to contact me for delivery. He texted me in Spanish which I don't understand because I don't speak Spanish. I contacted him English which I got no reply. The driver delivered my food to someone else and I was charged for the order. He did not get my pin and I still have no food. I tried the contact support numbers. But they don't work. You can only talk to them through a customer chat. The customer support person (who's name I know but I wont revealed it) told me that I couldn't get a refund because the order was delivered. The driver (who's name I also know because it comes up on the app) delivered the order to the wrong person which I find appalling. I have delt with Uber eats in Pennsylvania and the service was fine. But because of this bad experience in Boston, I will never do business with Uber eats again. To other people who think it might be a good idea to order from Uber eats, I wouldn't recommend it. It's too much of a risk.”

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Posted 1 year ago

“When I ordered from UberEats about half of my order was missing. I tried calling the support number multiple times and each and every time they said that there was an error and hung up. I had previously called the restaurant I ordered from and they said to call UberEats to get refunded. I was not given a refund and lost 50 dollars on food only half of which I received. I am thoroughly dissatisfied with my experience with UberEats.”

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Posted 1 year ago

“Bestellung bei Taste&Soul aufgegeben. Diese wurde angenommen aber keine Lieferung kam. Auf der Website von Taste&Soul war dann sichtbar, dass Dienstag geschlossen ist. Das Geld wurde aber direkt einbehalten. UberEats versucht zu kontaktieren: - Automatische Antwortmail: Mail-Adresse nicht mehr für eingehende Nachrichten geeignet. - Telefonisch: Hotline aktuell abgeschaltet Heute habe ich dann so getan, als wollte ich mich über Geschenkgutscheine beschweren und habe per Chat den Support erreicht. Antwort: Da meine Bestellung mehr als 48 zurück liegt, können die leider nichts erstatten. Fazit: Keine Ware erhalten, aber Geld wurde abgebucht und wird nicht erstattet = Betrug. Bestellt hier nicht, sondern bei Lieferando, da ist mir so etwas unseriöses noch nie passiert. Geld kann man zum Glück nach 30 Tagen über Visa zurückfordern. Aber sehr viel Arbeitsaufwand und Ärger für 15 Euro gehabt.”

UberEATS 1 star review on 3rd August 2023

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Posted 1 year ago

“They will have you work for them thinking you’ll get paid, to hit you up after calling them 5 days back to back to say you have work over the limit so you don’t get paid to the amount they promised. They are Big Scammers! Again, don’t fall for it. Worse company to work for. Got my account stuck on 94% ratings for 4days while I only needed 95% to get Gold Premium. They are not sincere.”

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Posted 1 year ago

“HORRIBLE service handling an issue. I’ll never order from them again.”

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Posted 1 year ago

“Terrible customer service. When there is an issue with an order, and there seems to always be an issue. They don't seem to care and basically harass you to get resolution. They do not vet the restaurans that they allow to use their service. Most recently ordered from a place and the chicken sandwich was horrific. The chicken was actually rotten and I er eats did not want to refund the money for it. Next problem is that we ordered food and 3 items were missing from our order and the refused to compensate for the missing food.”

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Posted 1 year ago

“Horrible customer service... The only service Ubereats is competent in providing, is daylight robbery. Twice now, I've had my refund refused, with no explanation as to why my wrong/ missing items do not constitute grounds for a refund. The two instances were as follows: 1) Ordered a protein bar, did not receive said protein bar (would not be surprised if the driver ate it enroute). Uber refused to refund me and was happy to take my money for something I did not receive. 2) Ordered 500g size of spanish omelette. Was charged for this size. Received a much smaller 250g omelette. Uber refused to refund me the difference - they've effectively stolen both my money and 250g of my omelette... Didn't realize that the £6.00/ month I pay for their uber one memebership was to sponsor their daylight robbery scheme... on their OWN CUSTOMERS!!!”

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Posted 1 year ago

“Used to be decent but 9 times out of 10, the food arrives cold, and it's a struggle to get your money back. Recent order was late (again) so i wasnt able to accept it but somehow I was still charged a tip!?!? Who would tip for a sub-par service?! Bordering on theft if you ask me!!! Won't be using this company again EVER! Avoid at all cost - Don't just take my word for it, check reviews on most sites, service has drastically declined.”

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Posted 1 year ago

“No food, no money I really should have looked on here first before making my order. I ordered from a Chinese restaurant and was patiently waiting for my food despite the delivery time increasing and getting longer on the app. Eventually it said delivered and I was surprised as we were home and no delivery, so we checked the door…nothing. I tried calling the driver several times and when he eventually picked, it seemed like he couldn’t communicate in English or he was just avoiding my questions. He never even attempted to call me to confirm when delivering. I was given a code when I placed the order but it is obvious the code is as useless as Uber eats. I don’t understand how my food did not arrive and I have been charged despite given a code to avoid this. Well, I then escalated to the help team who were very unhelpful and said I couldn’t be refunded after review. I asked them to explain what was reviewed and how they couldn’t explain how they arrived at h the decision and just replied the same thing. I was very hungry, upset and sad as I had just lost £30 and no food. Avoid this company if you don’t want to lose out.”

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Posted 1 year ago

“Shocking delivery service wrong food from McDonald's 3 times in row had 3 stokes never use again”

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Posted 1 year ago

“Had an issue with an order. Uber Eats gave me $5 Uber Cash in my account wallet. When I tried to use it for my next order, it was gone. Tried calling to see why. The outsourced customer service rep was no help and refused to transfer me to a manager. She said one would call me back. They never did. That was a week ago. I am done using Uber Eats.”

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Posted 1 year ago

“Food arrived but missing my child’s food. Contacted support and they advised so sorry nothing we can do. I asked cant the delivery driver go pick up the missed item? Uber said no Then I asked what Uber will do to rectify this? Uber replied, sorry about that but there is nothing we will be doing and you don’t qualify for any money back. Contacted Uber supervisor and same responses. WHAT A JOKE - JUST SCAMMED MY MONEY”

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Posted 1 year ago

“HORRIBLE experience. Waited so long just to see my order cancelled. Then to my surprise the order was not returned to the restaurant. Criminals running around collecting peoples money and food. SCAMMERS!”

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Posted 1 year ago

“shame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UKshame on you Uber Eats UK”

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Posted 1 year ago

“The ORDER WAS CANCELLED_ THE APP said it was FINE to cancel because NOTHING HAD BEEN ACCEPTED OR ASSIGNED..... MY PIN WAS NOT GIVEN.... THE DRIVER DID NOT CONTACT ME to let me know my food that had been cancelled had arrived ANYWAY..... I ORDERED OTHER FOOD- I did NOT GET THIS ORDER AND EAT IT! A Front dek Person ATE IT because I DID NOT KNOW my CANCELLED ORDER HAD ARRIVED ANYWAY! I DID NOT SPEAK WITH THE DELIVERY PERSON TO GIVE THEM MY PIN #I even refreshed the app to make certain it had been cancelled prior to looking for different food! THERE WAS NO PENDING ORDER.... NO ONGOING ORDER STATUS -- IT WAS BLANK and READY FOR A NEW ORDER! 2-3 MINUTES AFTER I CANCELLED THIS ORDER YOU MADE ME PAY FOR ANYWAY AND MADE ME TIP THE DRIVER FOR ANYWAY EVEN THOUGH HE DID NOT MAKE ANY EFFORT TO CONTACT ME OR GET MY PIN#! On Mon, Jul 24, 2023 at 8:30 AM jenasis Free wrote: yes, price adjustments happen when shoppers buy the wrong things even though i told them no and corrected the replacements.... On Mon, Jul 24, 2023 at 7:58 AM Uber Support wrote: NO RESPONSE NEEDEDChange payment methodI understand this experience can be frustrating. Taking a look at your account, it seems that there are a number of orders that have received price adjustments or appeasement. Though this order is not eligible for a refund at the moment, please know that the feedback you provide will help the merchants and/or delivery people make necessary improvements to the order experience in the future. We appreciate your feedback and understanding. Please let us know if we can help with anything else. Go to the conversation This message was sent by Charles from Uber support. Continue this conversation by replying to this email or clicking on the above button. Have questions? Visit our Help Center. Help CenterTerms Privacy Email Preferences Uber Technologies 1515 3rd St., San Francisco, CA 94158 Uber.com”

UberEATS 1 star review on 24th July 2023

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Posted 1 year ago

“This company is a joke and a scam! I signed up a week or so ago. Website said I have 14 days to download documents. I've made 3 deliveries, 2 or which didn't tip (customers fault). "Uber" won't take my license, and it's puppy chewed, yet.... its good enough for US customs! No problems getting on cruise ships or going through customs with it! Put a debit card in for payment, said I would be paid within 3 days, (today). Now I'm told I won't be paid unless I get a new license and download it!!! I mean, it's a whopping $11.?? I spent more in gas then i "made". And was told I needed to put in my checking account info??!! 😂😂😂😂 Why in living HELL would I trust y'all with my bank info??!! I mean, it's not like you're batting 100 here. You don't stand by ANYTHING your site says, you won't accept a d.l. that the government will accept with no problem, I have yet to speak to anyone who doesn't say opposite of your site! So how about you give me my measly little 11 and change, on the card I provided, and I'll check out some of the other, more reputable delivery sites!!! Sent from my MetroPCS 4G LTE Android Device”

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Posted 1 year ago

UberEATS is rated 1.1 based on 7,887 reviews