UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,855 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 26th November 2024

Anonymous

UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1088

Anonymous

Anonymous // 01/01/2019

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“I have spent alot of money with uber. They great when your paying their billion $ industry, but when I ordered my family food, they told me my address was our of the delivery area. I was told I had to pick it up or they was taking my $. I purposely called the restaurant to catch the order. They said it hadn't came in yet. Uber tells me no refund because the food was already being prepared. GOTCHA! Somebody lied to keep my family of 7's hard working $70 to get richer. Smh Very Disappointing 😞”

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Posted 6 months ago

“Was sent food that had visible green mould on. When complaining about the mouldy food they sent a standard response to say they cannot issue a refund. Very poor customer service .”

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Posted 6 months ago

“We and our friends have very bad experience with uber eats drivers as they are lying about delivery and saying we have dropped in front of the house instead knowing the fact that we been waiting outside just front of the house, and when we are calling them they saying its not their problem if delivery is not there, they are lying and dont know where they keeping the food, very greedy and rude, i just encountered same issue with Santosh on 5th May a delivery we ordered from Royal india”

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Posted 6 months ago

“The initial issue is not with Uber but the delivery person. They dropped my food of in the middle of the street down the road with no photo that they are “required” to provide. Now my issue on top of this with Uber is the fact that after requesting a refund because the food is trashed, they will not refund my tip or delivery fee. This is unacceptable. Uber consider yourself uninstalled because this isn't the first this has happened. (And yes Im aware I have to take the tip away but at this point they have wasted my time.)”

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Posted 6 months ago

“Uber eats didn’t care about the 4 grand I had spent with them. Only the 200 dollars in incorrect orders I reported. Disgusting company, use anyone else!!”

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Posted 6 months ago

“I am just going to delete the entire app because I ordered food and the delivery driver took the food. The Uber Eats person didn't help me at all nor return.”

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Posted 6 months ago

“Terrible service!!! I didn’t get my refund”

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Posted 6 months ago

“I was making weekly orders from restaurants for two weeks. Out of the blue I could not submit a $27 dollar order even though I had over a thousand in the account. I call U er tech support and put on hold for a long time. The. Was told a tech team will call back in (24hrs) to support the problem. WTF. I told them I'm die etic and need to eat. She repeated she was unable to resolve and a support team will call back. I will return with update.”

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Posted 6 months ago

“Ok for some orders like Jimbo's but terrible fir Insomnia cookies. This is the 2nd time my order took over an hour with NO REAL SUPPORT NOR TRACKING HELP. Guess my ice cream will be melted again like the last order. NO MORE AFTER TODAY and I will surely get my money back.”

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Posted 6 months ago

“This crackhead company will bring you food a hour late and rob you for your money don’t trust them”

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Posted 6 months ago

“Incompetent driver leaving orders at the wrong address no phone number to contact the driver app is not friendly at all and it takes 10 days to get ur money back in ur acct. Bad service”

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Posted 6 months ago

“Ordered 2 meals from McDonalds. Only 1 arrived and refused to give me a refund as apparently its in there policies that they don't need to. So furious and will never use uber again.”

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Posted 6 months ago

“They steal off you don't bring your full order and refuse to refund what they haven't delivered won't even look at getting what was missing delivered to us so yes was about £4 but if they do this to lots of people it soon adds up in their pockets I will never use them again.”

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Posted 6 months ago

“They charged me around $50 worth of food in 2 orders that, 1. I never made, and 2. I never received. I called customer service to explain and have it fixed, but when I talked to the representative, they simply could nor would help me fix it. I also have proof of not placing those orders, since their own App stores all the info about your orders on it. They have horrible customer service, especially with a customer like myself, who was using them quite often lately. You would think they would want to help knowing how often I order delivery. So I ended up switching to grub hub, and it seems they are much better. I will end up disputing the payment with my company because it’s not right that they force me to pay for something I never ordered or received! Terrible company is Uber Eats👎🏼”

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Posted 6 months ago

“Ordering food through Ubereats is total waste of time. Please don't believe estimated time. It took 1 hr 15 mins on top of the estimated time.”

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Posted 6 months ago

“Awful experience. Worst delivery drivers.”

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Posted 6 months ago

“I don't know if the problem was uber eats or Famous Dave's, my husband ordered food crib there he ordered 3 combo chicken, sausage , brisket, Mac and Cheese and loaded baked potato, instead he got ribs tips dry as hell, what I think was banana pudding and cornbread nothing of what was ordered, the meat is burned and hard as jerky, we paid 38.00 for that garbage!! And what kills me is people don't even care we'll refund your money I don't the money I want the food I ordered, there is no accountability for people's actions they mess up and thing it's ok cuz the customer gets their money back NO!! That's not the way it should be, now this is the second time that we've had this problem with Famous Dave's there will not be a third!! These restaurants are getting worse, not only are they putting out garbage food there's no accountability, just horrible!! And then everything is thru 3rd party so what do they say it's not our problem or it's not our fault.... yall cook your food yourself at least that way you know what you're getting and didn't just waste 40 for nothing”

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Posted 6 months ago

“I am tired of getting overcharged and then not being able to contact Uber representatives. Even if you can reach someone, you waste an hour or hours on it. I quit them several times for months and this time I am done for good.”

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Posted 6 months ago

“really bad customer service. very rude and unhelpful. my food arrived stone cold, took me 15 mins to find a contact number, i rang only to be told no refund as food delivered within time scale. Awful”

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Posted 6 months ago

“UberEats frauded my account for a total of $1595.99 over the course of 2 months. I believe that this was done by an UberEats employee. UberEats employees/chat agents have been very unhelpful and seemingly incompetent at dealing with this properly. I was away from society & technology on a self discovery journey for 90 days, then came back to a huge shock & a lot of stress dealing with them, my bank and the police. I was shocked and embarrassed to find out my card had $62 left on it when I was attempting to spend over $200 at Dollarama (with my son and a full line up of customers behind me). I have tried to resolve this through Uber Eats help and they have been so difficult. Each time, I am given a different chat assistant, so I have to explain the entire thing all over again. They finally refunded a total of $906.34 and still owed me $690.25 but each refund was separate, so I had to go through all of my transactions and figure out which ones they had refunded and which ones they had not. This has been very time consuming and overwhelming for me. They had stated on their online chat that they cannot refund anything further back than 30 days but some of the charges they did refund were over 30 days ago and some of the charges in the past 30 days they didn't refund. It was like they just picked and chose random charges to reimburse to make it more confusing for me to keep track of. On another occasion, talking to one of their chat assistants, they claimed they can't reimburse anything past 90 days. They told me my card number was on someone by the first name of 'Kevin's' Uber Eats' account, not on the only account that my card should have been used, but they would not give me a last name or city or anything further to assist me with the police report or bank's fraud investigation. Yesterday, they reimbursed 3 more charges that they chose at random and they still owe me a total of $502.72. They wanted me to go through my bank statement and type out every specific date and charge amount that was made. There were 22 fraudulent charges made, almost every day and sometimes even twice a day from March 6 to April 14. I strongly believe that it is an UberEats employee that charged all of this to my card, as I had my wallet locked up while I was away, nobody had access to my card and my card was not used on any other website except for UberEats. I am on ODSP and have a very limited income so them returning this money to me is detrimental to me surviving and paying my bills.”

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Posted 6 months ago

UberEATS is rated 1.1 based on 7,855 reviews