UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,103 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 9,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had multiple curriers cancel on my order, contacted customer service and it eventually got resolved but only after talking to two different customer service reps. 0/10 stars for Asiphe. 10/10 for Yolanda.”

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Posted 2 days ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

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Posted 6 days ago

“Don't get me wrong. Uber does their best to provide good service, and their drivers in general are great. Their app, however, is just busted. Don't ever order their BOGO's. Every time I have ordered a BOGO or a discount Buy X get Y type deal from them, the program has left out items, even though it is displaying the items at check out. Quite simply, they are not honoring their agreement, and you should only trust that you'll get the item you clicked, and nothing more, if there is a deal attached to it. You do not get two for one deals. You don't get the discounts. After three months, I'm feed up. I'm unsure I'll continue ordering, but for sure don't trust any bargains that they are offering on the app. The program doesn't know how to handle it.”

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Posted 1 week ago

“Order Jimmy John’s online they apparently use Uber to deliver the delivery driver went into a completely different Jimmy John’s. Then to the Jimmy John’s that I ordered from took way too long. Customer service is horrible. There’s no options to communicate with customer service except for to call in. They don’t resolve issues correctly”

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Posted 1 week ago

“The delivery driver called my place of employment crying and said I was rude. I explained I usually collect my food in the foyer this was the only words ex changed. The delivery person has since left a full page negative review on my company's website I have witnesses who have stated they observed no rudeness. Only the change of food and a code. I hope the young delivery driver is ok!”

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Posted 3 weeks ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

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Posted 1 month ago

“Hi I am an driver for Uber eats and yes it's hard to actually speak to someone in customer service. I only been driving for Uber for about 2weeks now which I have noticed inconsistency with the time vs pay. Not to mention lets say I just received a incoming order to be picked up at IMOS PIZZA, once I have confirmed pickup then instead of sending me to the customer drop off location it sends me to another store to pickup a different customer order. So frustrating, cause I don't if it's a single order or group order but will not know until you confirmed the 1st order. I'm trying to be grateful and thankful.”

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Posted 1 month ago

“Today Uber Eats gave me an opportunity to learn my lesson - “Never ever deal with this company! “ I was charged more than $10 for delivery of $15 pizza, my order was delivered after 80 minutes ( instead of agreed 30 minutes), and of course, pizza was cold affecting the taste. This is a very unprofessional way to run the business and treat the customers.”

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Posted 2 months ago

“Impossible to get in touch with a living person by phone. Website says you can pay cash on delivery. Try to order that way couldn’t. Finally found a phone number and the woman didn’t speak English. She kept babbling never answered my question.”

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Posted 2 months ago

“Ordered a large coffee double cream received a large ice cap. Something or other that I don’t drink my receipt clearly states large original coffee double cream could not find anyone to help me couldn’t find a number to contact Uber Eats just an email that says they’ll get back to me, but they still haven’t in the meantime my food is cold and no longer fresh. I want a full refund and I want my coffee.”

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Posted 2 months ago

“Two hamburgers were missing from our order and Uber eats refused to reimburse us for those missing hamburgers totaling $25. So BEWARE. They told us that the order was not eligible for a refund. That is nonsense. We had to do a partial charge back from that order so that we can get the money that they refuse to give us for the food that we did not receive.”

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Posted 2 months ago

“Just about every other time we order something is either incomplete, missing, or canceled due to no drivers or wrong delivery address. What? You have one job lol. sometimes the driver will make 2-3 deliveries before yours so it's guaranteed to be cold and mediocre. So if you do have to re-order, most of the restaurants stop taking orders or are closed because you waited an hour to find out your food is not coming. Keep up the low class service Uber Eats..Not really worth the premium even after member fees.”

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Posted 2 months ago

“Your fees are OUTRAGEOUS ! Screw you seriously !”

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Posted 2 months ago

“I ordered from Uber grocery 2 times today. Two separate order one item i noted if you couldn't find to refund they decided to get something else both times. Tried to dispute with customer service so i can get what i orderd from another store. They REFUSE to refund for both items. Lesson learned today. Might as well shop for myself UBER EATS & UBER GROCERY is a waste of money.”

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Posted 3 months ago

“UberEats is getting WORSER by the day! Iwaited 2-1/2 for 1 item I ordered from Jewels!!! I finally Cancelled and will be using INSTACART from now on👍”

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Posted 3 months ago

“I have NEVER had my food arrive when it was supposed to. I have had drivers say they could not find me. But yesterday took the cake! I ordered from a favorite restaurant. It said arrival 25-30 minutes. My order was picked up quickly but did not arrive for an hour and a half. My drink was warm and my food cold & soggy! Never again Uber Eats!”

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Posted 3 months ago

“Their customer and driver support is terrible. The fact that they don’t have an email address or a way to reach out shows they do not care and it is reflective in their stock price. Given a choice between competitors, there are better options”

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Posted 3 months ago

“Ordered a pizza, opened the box, found the pizza mushed into one side of it as if carried vertically not horizontally, no defined pieces, more like a casserole, not happy.”

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Posted 3 months ago

“For everyone that rejected my orders and left them til the next day gotta be the dumbest people that exist because I’m the one that gives $10 to $40 tips depending on the priority but it’s ok keep treating people like you’re too good to deliver when it’s your job! What if you tried to swipe your card and every place rejected it how would you feel? At the same time it just makes the blessing for the driver that cared a lot better she will be getting a $60 tip for her travels!! But she will be the only driver I ever tip again and that’s a fact”

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Posted 3 months ago

“Ich kann Supreme Assets Recovery nur wärmstens empfehlen! Vertrauenswürdig und zuverlässig! Supreme Assets Recovery hat meine Erwartungen wirklich übertroffen! Sie haben eine scheinbar unmögliche Herausforderung gemeistert und hervorragende Ergebnisse erzielt. Ihr Team hat fleißig daran gearbeitet, meine verlorenen Gelder wiederzuerlangen, und ihre ständige Unterstützung und Professionalität haben den entscheidenden Unterschied gemacht. Ihre Expertise ist unübertroffen und ich bin so dankbar für ihre Hilfe. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝘖𝘳 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: + 44 73 -88 -69-79-58 Wenn Sie Schwierigkeiten haben, verlorene Gelder wiederzuerlangen, ist dies das Team, auf das Sie zählen können!”

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Posted 3 months ago

UberEATS is rated 1.1 based on 9,103 reviews