UK Flooring Direct Reviews

Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 3.00

3.0 Rating 222 Reviews

49 %

of reviewers recommend UK Flooring Direct

3.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Flooring Direct:

UK Flooring Direct is one of the UK’s leading online flooring retailers offers amazing Sales & Volume Discounts - Save Up to 70% on RRP - Free Samples - Laminate £5.57m2 - Engineered £13.75m2 - Solid Wood £22.01.m2 - Vinyl £6.72m2 - Carpet £6.40m2 - UK Leading online supplier. UK Flooring Direct promises never to be beaten on price across their incredible range of beautiful, high-quality flooring.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ
Leicester
LE10 3BQ

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UK Flooring Direct 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

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“After installing their hard wood flooring several of the pieces changed colour after only 1 week. These were obviously not treated like the rest in order to prevent this happening and stood out like a sore thumb spoiling the look of my flooring. Customer Service were extremely rude and unhelpful with regards to compensation and ended up just ignoring my email shown below which was sent over 3 weeks ago now. I am not satisfied with the response as it does not address the issue of miscoloured product through degradation. The wood has not matured and planks were fitted by a professional and colour was matched correctly at time of installation. A formal response is required on the issue of degradation and to accept a faulty product or I shall take more formal action to seek redress.”

Helpful Report

Posted 7 years ago

“It was packed well and Quality is OK but customer service was poor I would not use this company again.”

Helpful Report

Posted 8 years ago

“This company served me well wood use again”

Helpful Report

Posted 9 years ago

UK Flooring Direct is rated 3.0 based on 222 reviews