Name: UK Mobile Store
Address: 1585, Charleston Road, Mountain View
Rating: 4.45

UK Mobile Store Reviews

4.5 Rating 7,574 Reviews

Shipping & Delivery

Delivery Methods

Postal Service

Average Delivery Time

Next Day

On-time Delivery

96%

Accurate And Undamaged Orders

95%

Customer Service

Communication Channels

Email, Telephone, Live Chat

Queries Resolved In

Under An Hour

Customer Service

4.2 out of 5

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“Had to pay a postage fee of £2 to receive my parcel because postage wasn't paid to Royal Mail (sticker on the envelope says "Reason for Surcharge: Account Suspended"). This explains why I still hadn't taken delivery 3 weeks after receiving the "order is on the way" notification. It would have been nice if you responded to the email I sent on 13th Feb letting you know I hadn't received my order. Could you please now contact me to reimburse me for the extra postage paid? Thank you”

Helpful Report

Posted 3 years ago

“fast delivery, pretty straight forward transaction and reasonably priced.”

Helpful Report

Posted 3 years ago

“Excellent service. Ordered one day the battery arrived the following day.”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“Good prompt service. Product as advertised.”

Helpful Report

Posted 3 years ago

“A very easy transaction and a quick delivery. Highly recommend and would use them again.”

Helpful Report

Posted 3 years ago

“Good service, quick delivery, product as described!”

Helpful Report

Posted 3 years ago

“So so happy with the product good quality”

Helpful Report

Posted 3 years ago

“Recieved my new phone very quickly, item as described at a good price , all good !.”

Helpful Report

Posted 3 years ago

“Good product”

Helpful Report

Posted 3 years ago

“Great service Thank you”

Helpful Report

Posted 3 years ago

“I ordered a USB C - HDMI lead which doesn't fit. I emailed the store but never received a reply.”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“when ordering dont pay any extra money as you dont receive the item when you want it. I asked for refund, according to their web page you get full refund. I sent back item as I refused it, when it arrived, as they told me to do that. So I posted it cack to them as return to sender. Still waiting on refund. will not use this company again, as they say all the time its shipped out, everytime you email them.”

Helpful Report

Posted 3 years ago

“Sorry but I ordered my charger on 31st January and to date, 28th Feb, I still have not received it. Poor service.”

Helpful Report

Posted 3 years ago

“Item ordered 31 Jan Arrived 25th Feb, 25 DAYS, and I had to pay Royal Mail extra as not enough postage paid by uk mobile store NO response to email No tracking No communication NO USE AT ALL RUBBISH”

Helpful Report

Posted 3 years ago

“Easy to order and item arrived sooner than expected.”

Helpful Report

Posted 3 years ago

“Received one item I ordered a phone charger but have not received the battery that was ordered at the same time . I have emailed the seller for an update or to chase up the item but have received no reply .”

Helpful Report

Posted 3 years ago

“Poor service. My order hadn't arrived two weeks after the dispatched message. I emailed to inquire about the order but never received a reply. After a further week I had a note from Royal Mail informing me l had a fee of £2.00 to pay on a package that hadn't had the full postage paid. It was from UK Mobile Store.”

Helpful Report

Posted 3 years ago

“I paid extra for Royal Mail tracking but never received the item or a delivery card, So presumably Royal Mail have now returned my item and I am £10.44 out of pocket.”

Helpful Report

Posted 3 years ago