Monsoon Accessorize Reviews

“ Clothes for my daughters’ birthdays were apparently never sent, as tracking number was never sent, nor the confirmation that the order was sent. That was over a month ago. I complained so many times, they keep sending me copy-paste messages that they are trying to see where the order is. Well they meed a month to check what went wrong?!? I asked for a refund, but no refund either! So I am at loss hundreds of dollars and I have no clothes for their approaching birthday! I would give them zero of how they treat their customers! Never ordering again!! ”

“ Despite this, I was told I needed to obtain a crime reference number to receive a refund, which I reluctantly did. ”

“ Compared to other online retailers eg Next M&S BooHoo PLT and just about every other retailer Monsoom are the slowest to deliver and getting a refund is a joke why does it take soooo long. It’s not worth ordering anything as the whole process is far too slow and frustrating ”

“ Still waiting for refund despite Monsoon acknowledging receipt of item 6 weeks ago. All customer service do is apologise, well what good is that? ”

“ I didn’t want a refund - simply to have the bag in an undamaged condition that is fit for purpose. ”

“ Bought dress at airport. Noticed hem not sewn properly when tried on on holiday. Returned to local store on return for refund. Labels intact and receipt. Refund refused told they didn’t sell it like that. Customer service won’t override store. ”

“ Monsoon didn't refund on a return. ”

“ Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. ”

“ Been Trying to get a refund with end of May!! Yes, you read right! I have sent the dress back to them which I brought at Gatwick accessorize. ”

“ Still waiting for a refund. No reply to emails, just automated reply. No one answers the phone, just kept on hold. Absolutely appalling customer service. Do not order online is my advice. I want my money back ASAP ”