“I think the tooth brush is generally the best I ever owned and for the price I think it’s very reasonable it feels like u been to the dentist each time you clean your teeth the only thing I would change is more choice of vibrant colours of different tooth brushes to choose from”
“This is the second time I have purchased the wrong heads for my toothbrush. I really don’t see the need to have different fittings for every product. Very frustrating and not cheap. It would encourage my decision not to buy this brand.”
Thanks so much for your review. A member of our team has reached out to address your concerns. We’re working to resolve the issue with your order. Thank you for your patience.
“I love their products, the toothpastes are excellent, just ordered my second sonic toothbrush as they are amazing (reason for 4 not 5 stars is that the first sonic toothbrush broke after 2 years and I’d hope they’d last a bit longer)”
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products and that you’re enjoying your new Sonic toothbrush. We’re sorry to hear about the issue with your first toothbrush. We’re constantly working to improve our products and appreciate your input.
“Unfortunately my order was delivered to the wrong
Address twice. When I told you, my complaint was
dealt with promptly, but nevertheless the second
delivery has not arrived yet. Obviously you do not
use a reliable courier, but it is not your fault if they
get things wrong. I will be a bit wary about the placing
of my next order. Kathy Gardiner”
I’m really sorry to hear about the ongoing issues with your delivery. I understand your frustration and appreciate your patience as we work to resolve this.
If you have any concerns about your next order or need further assistance, please don’t hesitate to reach out. We’re here to help.
“Love the product but sadly found the returns policy disappointing. The blush & rose gold brush heads are very similar and unfortunately I ordered the wrong ones which do not fit my toothbrush. I had only opened the plastic seal on one head before realising my mistake but I was unable to return any of the heads for hygiene purposes. I have therefore had to order 3 more heads and throw the original 3 away as they are no good to me. As a gesture of goodwill I was refunded £6 on my second order which I appreciate but not sure I will continue to use this product, would rather buy local.”
Thank you for your feedback. I’m sorry to hear about the issues with our returns policy. I appreciate your understanding and am glad we could offer a partial refund. If you have any further concerns or need assistance, please let us know
“Bought the basic model but that was £66 so not cheap. Got three settings but the on off front button is very sensitive and easy to change settings or switch off mid brush which lets this product down. Otherwise hapoy with product.”
Thank you for your feedback! We're glad to hear you're generally happy with the product, but we're sorry to learn about the issue with the sensitive button. We appreciate you bringing this to our attention, as it helps us make improvements. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks again for your support!
Thank you so much for your kind words! We're glad to hear that you had a positive experience with our customer service team. We always strive to make sure our customers are satisfied, and we're happy we could help resolve the issue for you. Your recommendation means a lot to us. If there's anything else we can do for you, please let us know. Thanks again!
“Wow what a great piece of kit . once i got past the tickly feeling it was amazing . my teeth have never felt so clean . ive just ordered the whitening system so i hope to have super sparkly knashers ! im 60 and drink lots of tea so oral care is super important to me. great product.”
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the product and that it has made such a positive difference for you. It's great to know that even after drinking lots of tea, you're seeing fantastic results. We're confident you'll love the whitening system just as much, and we can't wait to hear about your super sparkly knashers! If you have any questions or need assistance, don't hesitate to reach out. Thanks again for choosing our product!
“I I had received it I could write a review. And I don't have and information from the DPD tracking. I don't know where it is. In Ireland? In the Netherland?in France? In In Germany? Definitely not in my home.”
Thank you for your feedback. I’m sorry to hear about the confusion with your delivery. Our team has reached out to assist you with this issue. Please let us know if there's anything else we can do to help.
“First purchased in 2021 reordered Spotlight’s toothpaste & brush heads several times. Also have their water flosser & whitening strips. However, noticed the toothbrush was underperforming and lacking in power, so have had to replace. Love the product but not sure if 3ish years of use before replacing is considered as reasonable?”
