Thank you for reaching out! Understandably, you bought the wrong brush heads, as they do look incredibly similar. We apologize for the confusion!
While we're happy they are usable, we want you to have the correct, perfect-fitting heads for your Sonic brush. -Tina-
“Ultimately happy with outcome but it took too long to get there. So pleased with your products overall but disjointed customer service/ response meant inaccurate information. The unnecessary purchase of a 'stop gap' charger, which wasn't compatible despite advice you gave. I was advised to purchase originally out of stock charger as new stock in but website said still out of stock. I was then sent a link to reorder directly only to find after completing process that link was for wrong product ... I now have the correct charger which you sent directly from your office ... and a refund. Thank you.
As my husband and I both have your brushes and don't want to replace them unnecessarily that my recent experience was a 'one off'”
We are very pleased that you are ultimately happy with your products, but we are genuinely sorry to read about the extensive frustration caused by our customer service process.
We apologize specifically for the multiple failures: providing inaccurate advice about the stop-gap charger, the conflicting stock information, and the incorrect product link. This sequence of errors is unacceptable.
Thank you for highlighting these specific disjointed issues, which we are taking immediate steps to rectify internally. We are relieved the issue is now resolved with the correct charger and refund, and we assure you this convoluted experience was an anomaly. -Tina-
“Very happy with this toothbrush, feels like I’ve just come back from the dentist after using it. Quite tickly at first but got used to it now and my teeth never felt cleaner.”
We love hearing that your teeth feel so clean it's "like I’ve just come back from the dentist."
The initial tickle is a sign the high-speed vibrations are working hard! We're thrilled you've adjusted and are now enjoying truly clean teeth. Thank you for the great review! -Tina-
“The toothbrushes and toothpaste, whitening strips, etc have always been great. Customer service is always on point and very helpful. The old water flossers were great, however, there seems to be a production issue with the new water flossers. The 3 I had (between replacements and ones I had originally bought) either stopped working or had not worked at all.”
Thank you for being such a loyal customer and for the fantastic praise for our team and products like the toothbrushes and strips! We love hearing that our Customer Service is "always on point."
Regarding the new water flosser, we sincerely apologize for the repeated non-performance issues. We are very sorry that 3 units failed for you. We are aware of some concerns with this new model and are actively working on resolving them. -Tina-
“I have had my sonic toothbrush for a couple of years and am very pleased with its performance. I have purchased brush heads many times. The last were on offer and very good value. .
A very satisfied customer.”
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that you have been a loyal customer for a couple of years and are still so pleased with the Sonic Toothbrush's performance.
We love that you consistently rely on our brush heads and especially that you found the recent offer to be such good value. Ensuring both quality and value for our long-term customers is always a top priority.
Thank you again for being such a satisfied and supportive customer! -Tina-
We are thrilled to hear that you are already experiencing that deep clean feeling, with teeth that feel cleaner and smoother—that's the immediate difference we aim to deliver!
We are confident you'll be even more pleased with the long-term results as you continue your routine. Happy brushing! -Tina-
We’re so happy to hear you’re loving your Spotlight toothbrush and toothpaste! It’s fantastic to know they’re making your daily routine feel fresh and effective. Thanks for sharing your experience! ~Suzanne
Thank you so much, Yvonne! We're thrilled to hear you were delighted with our service and speedy delivery 😊 We really appreciate your kind words and support! ~Suzanne
Thank you so much, Frances! We really appreciate you choosing our products as Christmas gifts. We hope your recipients love them when they open them! 🎁~Suzanne
Thank you for sharing your thoughts! We are glad you find the toothbrush to be fine and appreciate your comment on the good value.
We hope it continues to serve your oral care routine well! -Tina-
“Couldn't be more pleased with the sonic pro toothbrush. I previously used an electric toothbrush and this is light years ahead in terms of cleaning performance. Bought the toothbrush as part of a bundle which was really good value. I haven't tried the other products as yet but if they are as good a quality as the toothbrush I will not be complaining. Highly recommended. Thanks.”
We couldn't be happier to read this! Thank you for the glowing review of the Sonic Pro Toothbrush and for confirming the fantastic value of the bundle.
We take pride in the quality of all our products, and we're confident you'll be just as pleased with the other items when you decide to try them. Let us know what you think when you do!
Thank you for choosing us and for the highly recommended seal of approval! -Tina-
We sincerely apologize for this unacceptable delay. We are very sorry to hear that you are still waiting for your product—that is certainly not the experience we want you to have.
We want to resolve this and locate your order immediately. I have reached out via email. - Tina-
Thank you for this brilliant review! We are delighted to hear you and your husband are loving your Spotlight electric toothbrushes and that our sensitive toothpaste, mouthwash, and toothpicks are part of your routine. We appreciate your loyalty! -Tina-
“It’s the best toothbrush I’ve ever had and now all members of the family have one. Although the bristles feel soft my teeth feel so clean and my gums are much healthier. It’s small enough to get to the awkward bits of your mouth. It looks gorgeous and is easy to keep clean and free of gunk. The charge lasts for literally months and the travel case is very useful for travel. Great product all round.”
Thank you so much for your wonderful feedback Ruth! We’re thrilled to hear that the whole family is enjoying your toothbrushes and that it’s making such a difference for your teeth and gums. It’s great to know the features like the long-lasting charge and travel case are proving useful too. Your kind words mean a lot to us! ~Suzanne
“We bought 2 Pro brushes about 18 months ago and have been very impressed with them. However we noticed that one was starting to lose battery life much more quickly than the other. I got immediate responses to emails about this with solid suggestions of how to solve it. When those suggestions failed they shipped a replacement no further questions asked. It’s clear from the performance of the replacement that the original wasn’t charging as fully. Super impressed by not only the brushes but by the customer service as well.”
Thank you so much for your kind words and detailed feedback Helen! We’re delighted to hear that you’ve been impressed with both your Sonic Pro brushes and the support you received from our team. Ensuring our customers have a smooth experience is very important to us, and it’s wonderful to hear that we could resolve the issue quickly for you. ~Suzanne
“Their sonic tooth brush is the best. Been using it for over 2 years. Brilliant battery life.15hrs charge gives you about 2wks of usage. When needs charging flashes. I bought spare brushes. I love this product.”
We truly appreciate this feedback! It's great to hear that after 2 years of use, the battery life is still a major highlight for you. Knowing that the flashing charge reminder is helpful and that you're stocked up on replacement brushes makes our day. Thank you for your loyalty and for confirming that our sonic toothbrush is the best! -Tina-
“I had a problem with my previously purchased LED Flosser and i contacted Spotlight, told them the problem, sent a video of the issue and within 48 hrs i was sent a replacement!
I had email interaction throughout to keep me in the loop throughout the process .
All in all 10/10 for the product and definitely 10/10 for Customer Service ! X”
We truly appreciate you taking the time to share your experience! We understand how frustrating it can be when a product doesn't work as expected, and we made it our priority to get your replacement LED Flosser to you quickly. It means a lot to know that our email communication and speedy resolution within 48 hours met your expectations. Thank you for your 10/10 rating of both the product and our Customer Service! -Tina-
“Was not at all happy when I realized the heads that I ordered ( 2 packs) did not fit my sonic pro toothbrushes, should be a universal head like all the other brands”
Thank you for sharing your honest feedback. We genuinely apologize for the frustration and inconvenience caused when you discovered the heads didn't fit your Sonic Pro brushes. That's definitely not the experience we want you to have.
We understand why you wish the heads were universal. The reason our heads aren't universally interchangeable across all models is often due to our focus on optimizing the unique vibration and cleaning performance specific to each of our brush lines. This helps ensure you get the best possible clean for your brush model.
We want to make this right immediately. I have reached out to you via email to assist with purchasing the correct heads. - Tina-
“This toothbrush was recommended in the Guardian and my dentist had said that life would be better with an electric toothbrush, and I have not been disappointed. A big benefit has been the red flash when I press too hard, and the timing per quarter of the mouth is great. It shouldn’t be a thing, but it’s just so nice to hold and use!!”
Thank you so much for taking the time to share your delightful experience!
We are absolutely thrilled that our toothbrush was recommended by The Guardian and, even better, received the ultimate validation from your dentist! We couldn't ask for higher praise. - Tina -
“I have used Oral B for years and often felt like my teeth were not 100% clean, so much so I would give a quick brush with a manual toothbrush afterwards. This toothbrush is excellent - it leaves my teeth squeaky clean and I no longer need to double brush. I love it! The quadrant timer and pressue sensor are also really handy. Sometimes I am not entirely clear which of the four settings the toothbrush is operating on, but this is minor point.”
Thank you so much for this absolutely fantastic review! We are thrilled to hear that the Sonic Pro has been such a major upgrade and that you no longer feel the need to "double brush" after years of using a competitor's product. -Tina-
