Thanks so much for your lovely feedback Michael — we’re delighted to hear that your electric toothbrush is working brilliantly for you and making a real difference compared to a manual one! If you ever have any questions or need support, we’re always here to help.
“Toothbrush head is very tight & not easy to remove from the main body. Otherwise, it's ok. Probably on reflection would be better purchasing an Oral B one.”
Thanks so much for your feedback, we really appreciate you taking the time to share your experience. We’re sorry to hear the brush head feels too tight to remove. It can be a snug fit initially, but it should become easier with regular use. That said, your comfort is important to us, so if the issue continues, please don’t hesitate to reach out to us via info@spotlightoralcare.com we’d be happy to help.
“Hi
We brought your Kids Electric Toothbrush - CiCi the Cheetah, Order Number: #624390EU, as we have used your adult products before and rate them highly. Unfortunately, while the child's brush was on charge, it melted the connection to the charge point on the brush, as shown in the attached photos. This product is not safe and could have caused significant damage to our house had it not been found when it was.”
“About 16 months ago I purchased a Spoptlight toothbrush and Spotlight water flosser. The toothbrush I have used twice daily, the flosser about once weekly/fortnightly.
A short while ago the water flosser simply stopped working. The unit was full of charge, the motor was whirring away but no water came out. I reported the matter to Spotlight customer care asking if they had a repair service. Spotlight asked for a brief report of the fault and a video showing same, which I submitted to them. The same day, Spotlight told me that they would be sending me a brand spanking new water flosser free of charge. It has now arrived and works perfectly.
Things will go wrong, that's simply a fact of life. But it's how the issue is dealt with that matters and Spoltight's customer care was magnificent.
My toothbrush and water flosser are great products, but more than that, Spotlight provides fantastic after-care support. I have no hesitation in recommedning this company and their products to you.”
Thanks so much for your lovely review Stephen! We're really glad our team could sort things quickly for you and that you're enjoying your Spotlight products. We truly appreciate your support and recommendation!
“The quality of the product looks good but I did not like the sensation when using it and will be giving it away. Understandably a refund was refused as I had used it. But bearing in mind the unusual vibrations you feel in your mouth when using it, and not even on the strongest setting, they should consider returns as it's a product that won't suit everybody.”
Thanks for your review Nicole! The Sonic technology can feel quite different from a standard electric toothbrush and can take a bit of getting used to. We're sorry it wasn't the right fit for you, but we appreciate your feedback!
“Love the product - looks great and feels great. The design is superior to other electric toothbrushes as has good long reach into the mouth that has enabled me to clean back teeth far easier than ever before. The four settings and the countdown have transformed how I clean my teeth.”
We appreciate your kind feedback Reuben! We are happy to hear that you are satisfied with the quality of your product along with its performance. We appreciate your custom.
“This is not your usual review. I am an archaeologist and Finds Supervisor. I have been using you tooth brushes for the last four years to wash anything from Roman pottery to human remains since they are very suitable for this purpose. Probably not what you expected to hear.
Kind regards,
susanne Larsson”
We appreciate the kind feedback Susanne! We are delighted to hear that our toothbrush has been apart of something so interesting and great. We appreciate your continued support of Spotlight Oral Care.
“I recently purchased whitening strips from Spotlight Oral Care and I’m so impressed with the results! They're easy to use, gentle, and I noticed a difference after just a few uses. A huge thank you to the Spotlight team as well — I had a small delivery issue, but it was resolved immediately with amazing customer service. I really appreciate how quickly and professionally everything was handled. Highly recommend both the product and the company!”
We appreciate you kind feedback Andreas! We are happy to hear that our team was able to sort your delivery issues and even more delighted that you are seeing results since using the teeth whitening strips. We appreciate your custom.
“Overall this brush cleans very well. However, it is not without its faults. Firstly, I find it impossible to use without accidentally switching it off midway through the two minute cleaning cycle. The power button is in the wrong place. Secondly, it is not possible to cycle between the three brushing speeds Without going through the off position. This again negates the timer function. If the company addresses these points they have a winner on their hands. If not then, sadly, I would not buy another one. It’s just too irritating to use.”
“I had a toothbrush bought for me as a gift to replace one from another well known brand. Initially I was very pleased with the toothbrush and it continues to perform well with good battery life and keeping my teeth feeling nice and clean. I am not so keen on the position of the buttons/switches on the device which are far too easy to turn on/off whilst cleaning is in operation. I also think that the replacement toothbrush heads are ridiculously expensive, but I suppose that's how Spotlight are making profit.”
Thank you for your feedback David! We understand your concerns about the price. We offer discount codes and sales throughout the year to help make our products more affordable. We will be sure to share your feedback with our team.
“I bought your toothbrush & toothpaste sometime ago and liked it then got the mouthwash. The only thing about the tooth paste there is a lot of little bits in it.”
Thank you so much for your kind words Mary Jo and for choosing Spotlight Oral Care products! We’re delighted to hear you’ve enjoyed the toothbrush, toothpaste, and mouthwash. We truly appreciate your support and feedback — it helps us continue to improve and provide the best care possible.
“Sorry. The request for a review made me smile. Ordered for delivery in Italy. 5-7 working days. Courier firm not spotlight knew where it was. Left for work after two weeks. Still not arrived. Spotlight will arrange a refund when they get it back which will be??? I’m sure it would have been a great toothbrush. However I’ll never know and one day. I’m sure I’ll get that refund.”
Thank you for your feedback, and we're genuinely sorry to hear about your experience Colin. We completely understand how frustrating delivery delays can be — especially when you're relying on an order to arrive within the expected timeframe. Our team has been in contact with you to resolve the issue. We truly appreciate your patience and understanding, and we're continuing to work with the courier to ensure this gets sorted as quickly as possible.
Thank you very much for your comments. We're thrilled to hear that the toothbrush is a hit with you, Kerry. Knowing that it has had such a beneficial effect is wonderful! Thank you so much for taking the time to share your story.
“Inward looking for a toothbrush which is more long lasting than the Phillips and song ones that break exactly after 18 months. This one seems to be that. However, the replaceable heds have a major fault where, when they are due to be changed a piece breaks whilst u re brushing and you end up with loads of the bristles literally stuck in upust mouth and throat. Some you probably swallow and others take forever to get out as they poke deepening the lining of your mouth. This has happened to me multiple times. I still bought more replacements because I can’t afford another electric toothbrush right now but this is unsafe.”
“I was most disappointed when my Spotlight toothbrush failed after only 7 months. I had previously bought Philips. However there was no quibble and a replacement Spotlight was sent to me incredibly quickly. I hope this one will last longer. Thank you for excellent customer service.”
Thanks for sharing your honest and kind feedback Rosemary! We are happy to hear our team was able to sort this out for you. It is very good to hear that you are happy with the service received.
“Very pleased with the product however unclear when ordering replacement brushes not made clear there are two different fittings complained and expected a refund but no joy”
Thanks for sharing your feedback Elaine. We are very sorry to hear that you purchased the wrong replacement heads. Each replacement head is displayed with with a photo of the toothbrush that it is compatible with. We will be sure to pass your feedback along to our team.
