“Very disappointed at the quality of replacement brushes. They are soft and already splaying after a few days use. Not at all like previous purchases.
I have had toothbrush for more than 4 years and no previous issues”
Thank you for your feedback Catherine.
We regret that you have had a negative experience with the replacement heads. Please reach out to us on info@spotlightoralcare so we can look into this further and help resolve the matter for you.
Thank you for your kind review Lynne!
We're delighted to hear that you've had a positive experience and we hope that you love our products as much as we do!
“The Spotlight Oral Care Pro 's remarkable features have revolutionised the way I clean my teeth. The lights measuring the timing for each quadrant prompt great efficiency and effectiveness. The charging usb facility and technical design are hugely appealing.
Previous electric tooth brushes I have had were inferior in every way.”
Thank you so much for your review Michael.
We’re thrilled to hear that the Sonic Pro has made such a positive difference to your oral care routine. The built-in timer and quadrant prompts are designed to help encourage more efficient and thorough brushing, so it's great to know you're finding them helpful.
Thanks again for your kind words and support!
“I was looking for a replacement for my Phillips Sonicare, which, after about 4 years was not working properly. Rather than just buy the same one again I did some research online and came across the Spotlight Sonic Pro which had a good review and was reasonably priced. It arrived very promptly and is still working on its first charge after two weeks. I like how it does not need to sit in a recharge base when not in use, so no dangling wires. In terms of performance it operates at a much higher frequency than the Phillips and is very effective at keeping my teeth clean.”
Thank you so much for taking the time to leave such a thoughtful review Oliver!
We’re delighted to hear that you’re enjoying your Sonic Pro and that it’s been a great replacement for your previous brush. Thanks again for your support!
“In love with my new toothbrush as are my two children (18&20yrs)
Lovely design.
My teeth feel "dentist" clean after first use.
Timer is great.
Thank you 😊”
“I very much like this water flosser but nearly as important, is the customer service that Spotlight offer. It is second to none. I would highly recommend this product, and this company”
We appreciate your feedback Valerie and your support of Spotlight Oral Care! We are happy to hear you have enjoyed your interaction with our customer service team.
“Delighted with my blush pink sonic toothbrush starter pack. Love the long lasting battery and all the different settings plus the timed brushing per zone. Only flaw is that the brush heads don’t sit totally flat in the travel case which means it doesn’t close properly.”
We appreciate your honest feedback Michelle! It is really good to hear you are happy with your toothbrush. I am very sorry to hear you are having trouble with your travel case- that should not be the case at all. Please feel free to reach out to our customer service team at info@spotlightoralcare.com so they may take a look into this for you.
Thanks for sharing your feedback Annie. Our offers goes to everyone who subscribes to receive email or sms with our offers, we also have sales from time to time on our websites. We appreciate your custom.
“I purchased a toothbrush in December it stopped working a few weeks ago I contacted spotlight and I got a replacement a few days later I am very happy with the service”
Thank you for your kind words Christy! We’re delighted to hear that you’re happy with the service you received and that your replacement toothbrush arrived quickly. We really appreciate your support and are always here if you need anything in the future!
“Disappointingly, I am finding this product very unnerving to use. I have a relatively small mouth & teeth and when the back of the brush head inevitably touches another tooth, it makes an unpleasant ‘grating’ noise! (Most frequently felt when cleaning the backs of my upper teeth) Also I find the sound for setting 2 (clean mode) extremely high pitched. Additionally, I am finding it very difficult to get used to the tingling sensation on my tongue. My partner feels the bristles are rather soft and the oscillation doesn't feel as effective a cleaning method as our previous electric toothbrush.”
Thank you for sharing your experience with us Jill. We’re sorry to hear that you’re finding the toothbrush uncomfortable to use. It can take a little time to get used to the sonic technology, especially if you’ve been using a different type of electric toothbrush before. You might find it helpful to start on the sensitive mode (setting 1) for a few days to allow your mouth to adjust before gradually increasing the intensity. As for the tingling sensation and high-pitched sound, these are normal with sonic brushing and usually become less noticeable with regular use. We’ll also pass on your feedback about the brush head and bristle firmness to our product team for review.
“My teeth feel really clean after using your sonic toothbrush as opposed to ordinary electric toothbrushes. A great find, if a little expensive but at my age it's important to look after ones teeth!”
Thank you so much for your lovely feedback! We’re delighted to hear that you’re noticing such a difference with your Sonic Toothbrush – it really does make all the difference to that fresh, clean feeling. We completely agree – looking after your teeth is so important, and we’re thrilled to be part of your routine!
“The electric toothbrush and the heads are okay but the tube that the ultra whitening toothpaste is in is awful. The exit hole for the toothpaste gets all clogged up blocking the hole. Also the last quarter of toothpaste is very difficult to get out of the tube. This REALLY needs redesigned. If not I think I will change to another toothpaste.”
Hi Liam,
Thank you for your honest feedback Liam. We’re sorry to hear about the issues you’ve experienced with the toothpaste tube. We really appreciate you sharing this with us, and we’ll be sure to pass your comments on to our product development team for review. In the meantime, a helpful tip is to store the tube upright and give it a gentle tap on the counter before use to help prevent clogging and make it easier to dispense the last of the toothpaste. We’d love to keep you as a customer and are committed to improving our products based on feedback like yours.
Thank you for your wonderful feedback Andy! We’re so pleased to hear that you’re happy with the quality of our products and our service. We truly believe in offering great value and it’s fantastic to know this has been your experience. We really appreciate your support!
“Have been using the Spotlight Pro since the beginning of the year, and am super happy with it. Have just ordered replacement heads, and the service and speed of the order arriving is excellent.”
Thank you so much for your kind feedback Sharon! We’re delighted to hear that you’re loving your Spotlight Pro and that your replacement heads arrived quickly. We really appreciate you taking the time to share this with us.
If you ever need any tips or support, we’re always here to help!
Thank you for your kind words Nigel! We’re delighted to hear that you found our website easy to use and that your order arrived quickly and accurately. Your positive feedback means a lot to us!
“Love the product but I feel that the Spotlight Pro( my brush) is unstable standing alone. I have to leave it lying flat. Not the end of the world but a broader base may work better?”
Thank you for your feedback Carol! We’re so pleased to hear that you love your Spotlight Pro toothbrush. We appreciate your suggestion regarding the base design — feedback like this is incredibly valuable and will be shared with our product team for future consideration. Thank you again for taking the time to share your thoughts!
“We received our children's electric toothbrush a few weeks ago. My son has been great with it ever since, bushing until the timer turns off automatically. This is a fantastic product from a fantastic company that provided excellent support when we had an issue with one of our purchases. I recommend them strongly to anyone.”
Thank you so much for your wonderful feedback Laura! We’re delighted to hear that your son is enjoying his new toothbrush and making the most of the built-in timer — that’s exactly what we love to hear. We’re also thrilled that you’ve had a great experience with our support team. Your kind words and recommendation mean the world to us!
