“Loved the packaging and the toothbrush but unfortunately can't use the toothbrush as the vibrations are too intense even on lowest setting. Have given the toothbrush to my daughter who loves it.”
Thank you so much for your kind words about the packaging and the toothbrush Harriet, we’re really glad to hear your daughter is enjoying it! We’re sorry to hear the vibrations felt too strong for you, even on the lowest setting. We truly appreciate your honest feedback, as it helps us continue to improve our products for all users. If you ever decide to give it another try or need help choosing something more suited to your preferences, we’d be happy to assist!
“Unfrotunately I never received my order. I have been on to An Post and they are telling me it was delivered and i had to explain that I never received it. They said they would look into but no success.”
Thank you for taking the time to leave a review Triona. I’m really sorry to hear about the trouble you've had with your order, and I completely understand how frustrating that must be. I’ve reached out to you directly to help resolve the issue and to offer a solution. Please feel free to reply at your earliest convenience so we can get this sorted for you as quickly as possible. We really appreciate your patience and your support, and I hope we can turn this experience around for you.
“I’ve had a couple of toothbrushes similar to Spotlight but I have to say I’m finding this one very much better. Slightly smaller which suits me but it seems to reach areas the others didn’t. I’m very happy with it. Thank you”
“I ordered replacement brush heads for my Spotlight brush and they arrived very promptly. I have used the sonic brush for a couple of years now and have been very pleased with it in every way.”
Thank you for your kind feedback Jeff! We're so pleased to hear that your replacement brush heads arrived quickly and that you've been enjoying your sonic brush for the past few years. It’s always great to hear from loyal customers like you — your continued support means a lot to us.
“I ordered a new charger as mine stopped working. When it arrived we realsied it wasnt charging the tooth brush so I rang them and they sent out a new one striaght away and it worked. They were so quick and responsive. Thank you to the team for excellent customer service. Its great to deal with a company with excellent customer service. Go raibh maith agait. Siobhan Greystones Co Wicklow”
Thank you so much for your lovely message Siobhan! We’re really glad to hear the replacement charger worked and that our team could assist you quickly — your kind words truly mean a lot. It's always our goal to provide helpful, responsive service, and it’s wonderful to know that came through for you.
“Great toothbrush - was a little apprehensive about switching from an oscillating toothbrush to a sonic one but this feels just as powerful and my teeth feel cleaner than ever”
Thank you so much for your kind words Shannon! We're thrilled to hear that the switch to a sonic toothbrush exceeded your expectations. It’s great to know your teeth are feeling cleaner than ever — that’s exactly what we aim for! If you ever have any questions or need tips on getting the most out of your new brush, we’re here to help.
“This was a best a Telegraph and Guardian best buy and I'm pleased I followed their recomendation. However, it has taken some getting used to. At first, I kept to the lowest speed setting as anything faster gave a very unpleasant sensation when the brushe's plastic housing inadvertanly catches the teeth. Not unlike the sensation of the dentist drill!! However, I do now use the midway speed setting without too much trouble. I'm not sure I'll ever get used to the fastest speed setting! The best aspect of this toothbrush though is the long battery life. Such a pain having to recharge the previous brushes every few days. Recomended.”
We appreciate your feedback Paul! It's completely normal to experience some tickling or discomfort at first when using your toothbrush . While it might take a little while to get used to, I can assure you that our toothbrushes are safe to use even if you have sensitivity, and it will become easier for you.
Thank you so much for your kind words about our toothpaste and replacement heads! We’re thrilled to hear you love them. We understand that international shipping can be costly and we appreciate your feedback. We're always working to improve our service and hope to offer better shipping options in the future.
We appreciate you taking the time out to share your feedback Esther! It is thrilling to hear that you are seeing improvements since using your flosser! We appreciate your custom.
Thanks so much for your lovely feedback Michael — we’re delighted to hear that your electric toothbrush is working brilliantly for you and making a real difference compared to a manual one! If you ever have any questions or need support, we’re always here to help.
“Toothbrush head is very tight & not easy to remove from the main body. Otherwise, it's ok. Probably on reflection would be better purchasing an Oral B one.”
Thanks so much for your feedback, we really appreciate you taking the time to share your experience. We’re sorry to hear the brush head feels too tight to remove. It can be a snug fit initially, but it should become easier with regular use. That said, your comfort is important to us, so if the issue continues, please don’t hesitate to reach out to us via info@spotlightoralcare.com we’d be happy to help.
“Hi
We brought your Kids Electric Toothbrush - CiCi the Cheetah, Order Number: #624390EU, as we have used your adult products before and rate them highly. Unfortunately, while the child's brush was on charge, it melted the connection to the charge point on the brush, as shown in the attached photos. This product is not safe and could have caused significant damage to our house had it not been found when it was.”
“About 16 months ago I purchased a Spoptlight toothbrush and Spotlight water flosser. The toothbrush I have used twice daily, the flosser about once weekly/fortnightly.
A short while ago the water flosser simply stopped working. The unit was full of charge, the motor was whirring away but no water came out. I reported the matter to Spotlight customer care asking if they had a repair service. Spotlight asked for a brief report of the fault and a video showing same, which I submitted to them. The same day, Spotlight told me that they would be sending me a brand spanking new water flosser free of charge. It has now arrived and works perfectly.
Things will go wrong, that's simply a fact of life. But it's how the issue is dealt with that matters and Spoltight's customer care was magnificent.
My toothbrush and water flosser are great products, but more than that, Spotlight provides fantastic after-care support. I have no hesitation in recommedning this company and their products to you.”
Thanks so much for your lovely review Stephen! We're really glad our team could sort things quickly for you and that you're enjoying your Spotlight products. We truly appreciate your support and recommendation!
“The quality of the product looks good but I did not like the sensation when using it and will be giving it away. Understandably a refund was refused as I had used it. But bearing in mind the unusual vibrations you feel in your mouth when using it, and not even on the strongest setting, they should consider returns as it's a product that won't suit everybody.”
Thanks for your review Nicole! The Sonic technology can feel quite different from a standard electric toothbrush and can take a bit of getting used to. We're sorry it wasn't the right fit for you, but we appreciate your feedback!
“Love the product - looks great and feels great. The design is superior to other electric toothbrushes as has good long reach into the mouth that has enabled me to clean back teeth far easier than ever before. The four settings and the countdown have transformed how I clean my teeth.”
We appreciate your kind feedback Reuben! We are happy to hear that you are satisfied with the quality of your product along with its performance. We appreciate your custom.
“This is not your usual review. I am an archaeologist and Finds Supervisor. I have been using you tooth brushes for the last four years to wash anything from Roman pottery to human remains since they are very suitable for this purpose. Probably not what you expected to hear.
Kind regards,
susanne Larsson”
We appreciate the kind feedback Susanne! We are delighted to hear that our toothbrush has been apart of something so interesting and great. We appreciate your continued support of Spotlight Oral Care.
“I recently purchased whitening strips from Spotlight Oral Care and I’m so impressed with the results! They're easy to use, gentle, and I noticed a difference after just a few uses. A huge thank you to the Spotlight team as well — I had a small delivery issue, but it was resolved immediately with amazing customer service. I really appreciate how quickly and professionally everything was handled. Highly recommend both the product and the company!”
We appreciate you kind feedback Andreas! We are happy to hear that our team was able to sort your delivery issues and even more delighted that you are seeing results since using the teeth whitening strips. We appreciate your custom.
