Thank you for your wonderful review Simon! We’re delighted to hear you’re enjoying the long-lasting charge and excellent cleaning performance. We really appreciate your recommendation! ~Breanna
“Fantastic products at great prices. Always fast delivery. Most impressive is the customer care, these girls are so passionate and make you feel valued not taken for granted like alot of other companies.”
Thank you so much for your kind words Vanessa! We’re thrilled to hear you’ve had a great experience with our products, delivery, and customer care. Your support means a lot to us! ~Breanna
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and that you’re enjoying your product. We really appreciate your feedback! ~Breanna
“Great toothbrush but outrageously expensive heads—why? They haven’t even got moving parts. They should cost half the price you are charging and then oral care would be even better because people would change their heads more often”
Thank you so much for your feedback Louise. We’re delighted to hear that you’re enjoying the toothbrush itself. Regarding the cost of the replacement heads, we completely understand your concern. While we are always working to make our products as affordable as possible, we also have to ensure that the materials and design meet the quality and performance standards needed for effective oral care. We will be sure to share your feedback with our products team. ~ Breanna
“My first Oral Care toothbrush stopped working for no apparent reason - Spotlight Oral Care where super responsive when I messaged them, and after considering the problem they sent me a replacement.
Fantasic service, & great toothbrush :)”
Thank you so much for this wonderful review! We are thrilled that you took the time to share your experience with Spotlight Oral Care.
We certainly apologize that your original toothbrush stopped working unexpectedly. While we strive for perfection in our products, we are genuinely happy to hear that our team was super responsive and able to quickly diagnose the issue and get a replacement sent out to you. Ensuring "Fantastic service" is just as important to us as providing a "great toothbrush."
We appreciate your patience and your business. We hope you continue to enjoy the new unit! -Tina-
“I purchased Water Flosser Classic Jet Tips on 14 November 2025, only to discover they are incompatible with my Water Flosser with UV Steriliser. This is a significant issue as the tips do not fit the device I own.
I contacted your customer service team at info@spotlightoralcare.com on 20 November requesting guidance on the exchange process, but I have not received a response. Given the lack of communication, I am uncertain about the next steps: should I initiate a return, or will you proactively arrange a replacement with compatible tips?
I would appreciate prompt assistance in resolving this matter.”
Thanks for sharing your feedback. We’re very sorry for the inconvenience and for the delay in getting back to you. A member of our team has now reached out with the next steps to help resolve this for you as quickly as possible. ~Breanna
Thank you so much for your kind words about our products. we really appreciate it. We are sorry to hear that the number of emails and texts has felt overwhelming. We never want our communication to feel like a hard sell our goal is simply to make sure our customers are aware of all available promotions and savings. ~Breanna
“Was quite upset you delivered my parcel so close to Xmas with your branding all over the box as I purchased several items as presents for members of family in my home. A bit thoughless at Xmas.”
Thank you for taking the time to provide this feedback. I am genuinely sorry to hear that the branding on the exterior of the parcel caused an upset, particularly so close to Christmas when you were planning on gifting the items to family members in your home.
You are absolutely right—this was thoughtless on our part, and I sincerely apologize for the inconvenience and the frustration this caused in trying to keep the gifts a surprise. We understand how important gift-giving is during the holiday season.
We appreciate you bringing this issue to our attention. Please be assured that we are taking immediate action. -Tina-
“I discovered Spotlight Oral Care several years ago when I was looking for an electric toothbrush. I fell in love with their rose gold one (colour is important 😉). The toothbrush is still going strong and the charge lasts ages. Since then I've purchased both their whitening and sensitive toothpastes, both of which are fantastic and do what they say, whitening PAP powder, love it, plus their whitening mouthwash and whitening strips, again excellent. It's fair to say I'm slightly obsessed with Spotlight Oral Care and their great range of products. I feel confident buying from them and they're my go to company for any purchases relating to my dental care.”
We are thrilled that you have since experienced and loved so many other products—from the Whitening and Sensitive Toothpastes to the Whitening PAP Powder, Strips, and Mouthwash. Knowing that our products "do what they say" is the highest compliment we can receive.
We appreciate your "slight obsession" with Spotlight Oral Care! Building confidence and trust with customers like you is our ultimate goal, and we are honored to be your "go-to company" for dental care.
Thank you again for your incredible loyalty and support! -Tina-
Thank you so much for this five-star review! We are delighted to hear that you love the product and had a fantastic delivery experience. We truly appreciate your feedback! -Tina-
Thank you so much for this amazing review! We're thrilled to hear that you love ordering from us and that our delivery is always quick for you. We really appreciate your loyalty and support! 😊-Tina-
Thank you so much for your lovely review Carol! We’re thrilled to hear that your toothbrush is making such a difference with your cleaning and flossing — that’s exactly what we hope for! 😊 ~Suzanne
