“Unfortunately my order was delivered to the wrong
Address twice. When I told you, my complaint was
dealt with promptly, but nevertheless the second
delivery has not arrived yet. Obviously you do not
use a reliable courier, but it is not your fault if they
get things wrong. I will be a bit wary about the placing
of my next order. Kathy Gardiner”
Iām really sorry to hear about the ongoing issues with your delivery. I understand your frustration and appreciate your patience as we work to resolve this.
If you have any concerns about your next order or need further assistance, please donāt hesitate to reach out. Weāre here to help.
Thank you so much for your kind words! We're glad to hear that you had a positive experience with our customer service team. We always strive to make sure our customers are satisfied, and we're happy we could help resolve the issue for you. Your recommendation means a lot to us. If there's anything else we can do for you, please let us know. Thanks again!
“Wow what a great piece of kit . once i got past the tickly feeling it was amazing . my teeth have never felt so clean . ive just ordered the whitening system so i hope to have super sparkly knashers ! im 60 and drink lots of tea so oral care is super important to me. great product.”
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the product and that it has made such a positive difference for you. It's great to know that even after drinking lots of tea, you're seeing fantastic results. We're confident you'll love the whitening system just as much, and we can't wait to hear about your super sparkly knashers! If you have any questions or need assistance, don't hesitate to reach out. Thanks again for choosing our product!
“it took a bit of getting used too being sonic as I was only used to an electric which I had had for several years. But as time has gone on I am so far really pleased with my new sonic bush, my teeth feel a lot cleaner with that feeling lasting all day. My dental check up later this week will tell me how things are going. Very pleased with customer service and general handling of my order and everything connected with it right up to delivery. Excellent sevice”
Thank you for your kind words Christine! We're glad to hear that we were able to resolve the issue with your previous toothbrush quickly and efficiently. Providing great customer service is our top priority, and we're pleased that you had a positive experience with our team.
If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“As a family we all have these toothbrushes and they are fab. The charge lasts for ages and the handy travel case is really useful when you go away. Just bought some new heads which were on special offer and a new toothbrush for another daughter.”
Wow Debbie, Thank you for your fantastic feedback! Weāre delighted to hear that the whole family is enjoying the toothbrushes and finding them effective. Itās great to know that the long-lasting charge and handy travel case are making a positive difference for you.
Weāre also pleased that you were able to take advantage of the special offer on replacement heads and pick up a new toothbrush for your daughter. If you have any questions or need further assistance, please feel free to reach out.
Thanks again for your support!
Hi Patrick, We really appreciate your 5 star review! Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch.
“I researched toothbrushes before buying one from Spotlight and it has lived up to most the praise I read. I find that it doesn't hold the charge as long as they say it will and I would like it to come with a shaver plug because who wants to always bring their tooth brush downstairs to charge. I have now had it for over a year, enjoy using it and found buying replacement toothbrush heads easy”
Thank you for sharing your experience with us. We're glad to hear that you've enjoyed using your Spotlight toothbrush and found the replacement heads easy to purchase.
We appreciate your feedback regarding the battery life and charging convenience. Weāre always looking to improve, and your suggestions about extending battery life and including a shaver plug are valuable. Weāll make sure to pass your comments along to our product development team.
If you have any other questions or need further assistance, please donāt hesitate to reach out. Weāre here to help!
