“I'm sorry to be negative, but it's important to give you feedback. I have previously had a rotary electric toothbrush and always looked forward to cleaning my teeth. But I cannot tolerate your oscillating toothbrush because of the effect on my lips and tongue. I set it on "Clean" but proximity to my lips, tongue and gums was unbearable due to the over-stimulation of those sensitive areas. For me it was like a torture implement and I started to dread the thought of cleaning my teeth. So in the end I gave up. My partner is now using it on "Gentle" and doesn't mind it. I hope this is interesting. Thank you.”
Thanks for sharing your feedback Jane. I am sorry to hear you were not able to adjust to the toothbrush. Please feel free to reach out to our customer service team at info@spotlightoralcare.com and one of our team members would be happy to provide you with some tips on using the settings.
“love the products. only downside is that operating instructions do not seem to be available on line so dont throw them away when you tidy up after opening the packages.”
Thanks for sharing your feedback Robert! We really appreciate your suggestion and we will pass it along to our team as we are dedicated to making sure our customers always feel supported.
“It took a few days to get used to the sensation of the sonic toothbrush but am very pleased with its performance. Only downside is that the rush heads take some force to remove and replace. This is a pity as my husband and I share the ‘base’ so heads are frequently changed.”
Thanks for sharing your feedback! The replacement heads will take a little force to remove as they are designed to stay on while brushing however if you have to be using an excess amount of force please reach our to our customer service team at info@spotlightoralcare.com and one of our team members would be happy to look into this for you.
“I have been using Spotlight toothbrushes since 2021, they are great. I bought the Sonic Pro in Jan 2024 and so far there hasn't been any reduction in performance or battery life. Super happy”
“Hi bought the water flosser with UV light for sterilisation. The first one lasted 3 weeks before the UV light stopped working. I got a replacement in HN and the UV light has once again stopped working approx. 4 weeks later. I'll be asking for a refund this weekend. Not a well made product.”
Thank you for taking the time to leave us a review Richard. We're sorry to hear that this was your experience with the UV Flosser. Please reach out to our team at info@spotlightoralcare.com and we would be happy to resolve this for you.
Thank you for your fantastic feedback! We’re glad to hear you’re enjoying the powerful performance, useful settings, and long battery life of your toothbrush. Your recommendation means a lot to us!If you ever have any questions or need assistance, feel free to reach out.
Thank you for reaching out Sze. A customer service representative has already contacted you and is currently working on resolving the issue with your delivery. We appreciate your patience and will do our best to get this sorted as quickly as possible.
“Thank you for the great aftercare following my purchase- things sometimes go wrong with tech- my battery failed after 6 months of usage (I always loved the product btw) and you replaced it without fuss (not always the case in my experience) and so I now continue to reap benefit from this high quality product- v happy customer!”
We really appreciate your kind words Damian! It is good to know you our team was able resolve the issue you were having. Hope you continue enjoying your product!
“I ordered from Spotlight Oral Care and my experience has been extremely disappointing. My parcel was marked as delivered by their courier DPD, but was in fact misdelivered to an unknown address and left in a recycling bin that does not belong to me. I have photographic evidence, and DPD have since confirmed the parcel was incorrectly delivered. I was even cc’ed in an email where DPD explicitly asked Spotlight to accept liability and raise a claim—yet Spotlight has done nothing.
Despite multiple emails over more than a week, I have received no response at all. No acknowledgment, no update, and no attempt to resolve the situation. I am left without the products I paid for and have had to chase this at my own time and expense.
This is a clear breach of consumer rights, and the total lack of communication is unacceptable for any legitimate business. I will now be pursuing a chargeback through my payment provider and lodging formal complaints with consumer protection bodies in both the UK and Ireland.
I strongly caution others: if something goes wrong with your order, you may be completely ignored. I would not recommend purchasing from this company based on my experience.”
Thank you for your message James, and I’m very sorry to hear about the trouble with your delivery and the frustration it has caused. Please be assured that a member of our customer service team has already reached out to you and is actively working on arranging a reshipment of your order. We are committed to resolving this issue as quickly as possible. We appreciate your patience and understanding, and if there’s anything else we can do to help, please don’t hesitate to let us know.
“Beautiful branded product. The sonic motion takes a lot of getting used to as it tickles/ uncomfortable. It will need recharging more quickly then they advise! Keep knocking the on and off button. Overall glad I purchased it and with the discount made it good value for money and my teeth - the most important bit - so feel and look cleaner.”
Thanks so much for your honest feedback Nicky— we’re glad to hear you’re happy with your purchase overall and that your teeth feel cleaner and healthier! The sonic motion can take a little getting used to, so it’s great you stuck with it. Thanks again for choosing Spotlight Oral Care.
Thank you for your lovely review Christine! We're delighted to hear that you are enjoying our new whitening toothpaste and are happy with your purchase!
“I like my toothbrush have done from the start but as for the price of the replacement heads they are very expensive and then having to add the overpriced delivery as well is to much nearly £30 quid for free heads is a joke as far as I am concerned too much profit not enough about customer's as allways with all companies profit first.”
Thank you for your feedback Trevor, we're really glad to hear you’ve been enjoying your Sonic.
We regret that you found the replacement brush heads to be expensive - as a company we are always looking at ways to reduce prices for our customers and we regularly place this product on sale via our website and we always encourage customers to sign up to our mailing list to stay updated on the latest offers.
