“The kids toothbrush replacement heads are sold without further explanation re: the fact that they won’t fit all your kids electric toothbrush. I bought 4 boxes thinking they were the correct ones!”
We appreciate you taking the time to share your thoughts, Jen, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has been in touch with you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment
“Hi. I was very impressed with your marketing material, the reviews, your website and the fact that you deliver to Switzerland! All of this gets a 5 out of 5. What i am less than impressed with is the lack of information coming through in terms of tracking of the delivery. I have heard nothing since April 9th when I received an order confirmation and tracking number and a message that the item had left "An Post mail centre". There is clearly a problem with a lack of timely inforrmation. I have brought this to the attention of your Customer Service who are currenty looking into it but this aspect of the service currently only gets 1 out of 5.”
We appreciate you taking the time to share your thoughts on our service, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
“I first heard about Spotlight Oral Care from a review in a newspaper. I was impressed and decided to get a toothbrush. I love it. My teeth feel as clean as when I have been to the Hygenist. I told all my direct family and they now have the toothbrush too. I have now got the whitening strips. I have only used for three days at the moment. I can see the difference already!! Well pleased”
Hi Maureen,
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our products. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product/service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our toothbrush. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product/service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“Fiona and Nicola offered top class customer service when I contacted them about my toothbrush that had some issues. They immediately sorted the situation and their response to messages were prompt. Love my toothbrush and all spotlight products. Highly recommend their products backed up by amazing customer service.”
Thank you so much Sally for taking the time to leave us such a glowing review! We're thrilled to hear that you had a positive experience with our product/service. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
We are so grateful for your thoughtful review Lee! We’re delighted to hear that you had a positive experience with our service. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
We are so grateful for your thoughtful review Linda! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“Very happy. Cleans way better than rotary oscillating brushes from a variety of brands. As a sensitive teeth sufferer, also finding that with Sensodyne, it is more effective, quicker and for longer than electric tooth brushes at 4 or 5 times the price. Only negative is the on/off selector button, its position and sensitivity, the cleaning selection changes without any noticeable contact or pressure on the button, just manipulating the Spotlight in my paw, to get the correct brush head angle and position.”
Thank you so much for taking the time to leave us such a glowing review Iain! We're thrilled to hear that you had a positive experience with our product. Your feedback means the world to us and serves as a great encouragement to our team. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We're always here to help!
“There is few reasons why I would like to leave the best feedback for Spotlight oral care. Myself and my teenage daughter using Sonic toothbrush and it's the best. Also for Christmas I ordered 3 children toothbrushes and they absolutely love them. It's makes brushing teeth so much easier now 😀
Also would love to leave the best feedback for customer service. We had issue with my daughters toothbrush. Last week Tuesday I sent email, Ornaith solved issue with no problems and Saturday we received new toothbrush. It's was even engraved same as previous toothbrush (wasn't thinking it's going to be engraved). Highly recommend Spotlight. The best products. The best customer service 👌”
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our product. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“Quite a shock after a standard electric brush - but got used to the 'buzz' after 4 or 5 goes!!
Teeth feel really clean . Certainly wakens you up first thing!!
I'm a convert to sonic Spotlight.”
We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our products. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
Hi Robert, thank you so much for being a loyal customer! We're thrilled to hear that you've happy with our products and your support means the world to us! Don't hesitate to reach out any time.
“Tooth brush seems great, recommended by my sister. But not too sure about the mouth wash and toothpaste levels of hydrogen peroxide higher than European and UK recommendation for use by non dentists - used both and mouth sore next morning. Shall get used to the brush first and then try each out sparingly and separately to see if it was a coincidence. Service, delivery and design excellent. Option for purchase of toothpaste should be single tube or even trial size to check suitability.”
Hi Janet,
Thank you for sharing your experience with our products. We appreciate your feedback and support!
We wanted to assure you that the levels of hydrogen peroxide in our mouthwash and toothpaste are very low and have been carefully formulated with sensitive teeth and gums in mind. If you have any concerns or experience any discomfort, please don't hesitate to reach out to our customer service team. We're here to assist and ensure your satisfaction.
We're glad to hear that you're loving your toothbrush and that you were pleased with our service. Regarding your suggestion for single tube or trial size options for toothpaste, we'll certainly take that into consideration as we continue to improve our offerings.
Thank you again for your feedback! x
“Brushes very well but the ergonomics of the controls need a rethink. The on/off button is right where my average sized male thumb wants to sit, so I am constantly switching it off by accident. I then have to switch back on and press the button 3 times to get back to my desired setting while squinting down at it to know when I'm there - it's very hard to see what setting you're in unless you don't mind being splattered in the face with toothpaste. One feels the controls need to be the other side of the toothbrush.”
“Using these products for a few years now, very happy with the results. Customer service also second to none . Very prompt service . Strongly recommend.”
