“Was not at all happy when I realized the heads that I ordered ( 2 packs) did not fit my sonic pro toothbrushes, should be a universal head like all the other brands”
Thank you for sharing your honest feedback. We genuinely apologize for the frustration and inconvenience caused when you discovered the heads didn't fit your Sonic Pro brushes. That's definitely not the experience we want you to have.
We understand why you wish the heads were universal. The reason our heads aren't universally interchangeable across all models is often due to our focus on optimizing the unique vibration and cleaning performance specific to each of our brush lines. This helps ensure you get the best possible clean for your brush model.
We want to make this right immediately. I have reached out to you via email to assist with purchasing the correct heads. - Tina-
“This toothbrush was recommended in the Guardian and my dentist had said that life would be better with an electric toothbrush, and I have not been disappointed. A big benefit has been the red flash when I press too hard, and the timing per quarter of the mouth is great. It shouldn’t be a thing, but it’s just so nice to hold and use!!”
Thank you so much for taking the time to share your delightful experience!
We are absolutely thrilled that our toothbrush was recommended by The Guardian and, even better, received the ultimate validation from your dentist! We couldn't ask for higher praise. - Tina -
“I have used Oral B for years and often felt like my teeth were not 100% clean, so much so I would give a quick brush with a manual toothbrush afterwards. This toothbrush is excellent - it leaves my teeth squeaky clean and I no longer need to double brush. I love it! The quadrant timer and pressue sensor are also really handy. Sometimes I am not entirely clear which of the four settings the toothbrush is operating on, but this is minor point.”
Thank you so much for this absolutely fantastic review! We are thrilled to hear that the Sonic Pro has been such a major upgrade and that you no longer feel the need to "double brush" after years of using a competitor's product. -Tina-
Thank you so much for your kind words Giovana! We’re delighted to hear you found everything easily and are happy with the quality of our products. We really appreciate your support! ~Suzanne
“Have been using the sonic tooth brushes for a couple of years now and very happy with the tooth brush. I accidently purchase a pro set of brushes and just assumed they would fit although they did not, unfortunately couldn't get a refund as of course I opened it, however when I purchased the right brushes they did give me a discount. Pleased with that and in the future looking forward in trying the pro set.”
Thank you so much for your loyalty over the past couple of years—we're thrilled to know you are still very happy with your original sonic toothbrush!
We appreciate you sharing your experience with the brush heads. We're sorry the Sonic Pro heads didn't fit your original model, but we're happy to hear that our Customer Service team was able to provide a discount on the correct replacement brushes. We always aim to support our valued, long-term customers! -Tina-
“After brushing, my teeth felt clean and refreshed. However, I noticed that this sensation faded after just a couple of hours, which was unexpected. I’ve never experienced this with my previous electric or manual toothbrushes.”
Thank you for sharing your experience and providing this detailed feedback. We are thrilled to hear that your teeth feel clean and refreshed immediately after brushing—that initial deep clean is exactly what the Sonic Pro is designed to deliver.
We are sorry to hear, however, that the sensation of cleanliness fades quickly. That is certainly an unexpected difference, and we appreciate you bringing it to our attention as it helps us understand the user experience better. -Tina-
Thanks for sharing your feedback with us J. We’re so sorry to hear your Sonic stopped working after two years. We’re glad you love the product, but we completely understand your disappointment and we will be sure to share this with our team~ Breanna
“Delighted with my new toothbrush. Both myself and my daughter invested in the sonic pro. I have sensitive teeth abd gums due to years of over brushing with a manual toothbrush. Have used another electric toothbrush for the last few years but the sonic pro is miles better. So gentle. I use setting 1 or 2 for the most part and sometimes setting 3. Setting 4 I keep to a minimum. And the tongue cleaner is lovely too. Very happy.”
Thank you so much for sharing your experience Siobhan! We’re thrilled to hear that both you and your daughter are enjoying your Sonic Pro toothbrushes. It’s wonderful to know it’s made such a positive difference for you and that you’re finding the gentle settings and tongue cleaner so effective. ~Breanna
Thank you for the fantastic review! We are thrilled to hear you think it's an "Excellent toothbrush" and that you're seeing it do the job perfectly! We appreciate your support. -Tina-
Thank you for the fantastic feedback! We work hard to ensure a quick and smooth experience, so we're thrilled to hear your order was delivered in less than 2 days. We appreciate your support! - Tina-
Thank you so much for sharing your experience! We’re thrilled to hear you’re already noticing a difference after just two days. Your feedback is appreciated and we hope you continue to enjoy great results! ~Suzanne
Thank you so much for your lovely review Clare! We’re thrilled to hear you love your toothbrush and that your son is now enjoying one too. We really appreciate your continued support. ~Suzanne
“I've had my rose gold toothbrush for a while now. My most recent order was for replacement heads. I made a mistake and sent the order to my old address. I received a response to my email within the hour and my mistake was rectified very quickly. I was very impressed.”
Thank you for sharing your experience! We’re so glad we could quickly help resolve the issue with your order. It’s wonderful to hear that you’re enjoying your rose gold toothbrush and that our team could assist you efficiently. Your kind words mean a lot to us! ~Suzanne
Thank you so much for your feedback Brian! We’re thrilled to hear that you noticed the difference right away. Your support means a lot, and we’re glad our toothbrush is making a positive impact on your daily routine. ~Suzanne
“Nicely packaged. Quite slow progress in terms of whitening. Top strip stays in place well but bottom strip becomes easily dislodged. Appreciate lack of chemical taste when using the product.”
Thanks so much for your feedback — we’re glad to hear you appreciated the packaging and the gentle, non-chemical taste of the strips. Whitening results can vary depending on factors like natural tooth shade and staining, so progress can sometimes be more gradual. For best results, we recommend completing the full course consistently. We’re sorry to hear the bottom strip isn’t staying in place as well — we’ll be sure to pass that feedback along to our product team. Thanks again for taking the time to share your experience! ~Suzanne
“Overall I am happy with the performance of the toothbrush but I am not happy with the battery life. The claim of 70 days is really misleading as I can only assume this is on the lowest setting. I worked my way up to the highest setting and in doing so the battery lasted less than 20 days. There is no where on the website that I can see that states what the battery life is when using the different settings, I think there should be more transparency on this as the claim of 70 days really just sets you up for disappointment.”
Thanks so much for your feedback — we’re really glad to hear you’re happy with the overall performance of the toothbrush. Regarding the battery life, the usage time can vary depending on which setting is used and how long the brush is used each time. The 70-day estimate is based on use at the lowest setting with standard brushing times. Higher intensity settings do use more power, so the battery may need to be recharged more frequently in those cases. We appreciate you highlighting this, and we’ll definitely look at how we can make this clearer on our website. Your input is really valuable to us. ~Suzanne
“I'm loving my new Spotlight toothbrush. My teeth feel really clean. The on/off switch isn't very positive but works fine and it turns off automatically after 2 mins (I think). The pressure sensor is helpful - I didn't realise that I was pressing too hard before. My only issue was that I was a little disappointed that I have to buy a shaver plug/USB adapter to charge it in the bathroom (£5 from amazon).”
Thank you so much for your thoughtful review Alison! We're delighted to hear you're loving your new Spotlight toothbrush and that it's leaving your teeth feeling really clean. We appreciate your feedback regarding the charging setup and we'll be sure to pass your comments along to our product team. Thanks again for sharing your experience ~Breanna
“I've always had Oral B toothbrushes but I will now never go back. The first use of this toothbrush was a shock as it made my teeth and mouth tickle but you soon get used to it. Now my teeth feel so much cleaner. I love the instruction to take 30 seconds per 1/4 of your mouth and the toothbrush buzzes to tell you when 30 seconds is up. Great colours and also the bottom isn't going black in the toothbrush holder like my Oral B one did.”
Thank you so much for this fantastic review! We're thrilled to hear that you've made the switch and are loving the difference already. That tickle at first is definitely a common surprise, but it's great to know you're now enjoying the clean feeling and smart timer feature. Thanks again for your support ~Breanna
“I bought my spotlight toothbrush many years ago & was so impressed that I bought one for all my family. Teeth feel really clean & mouth fresh. I recently bought the pro toothbrush & it’s even better than my first toothbrush. I’ve also tried the teeth whitening strips they are also good. Dedicated satisfied customer.”
Thank you so much for this incredible, detailed feedback!
It truly means the world to us to hear that you have been a loyal customer for many years and were so impressed with your first brush that you shared it with your entire family. - Tina
