“Brush in the set came in deformed
Also, branded wrap spiked the surprise when the package arrived. It could be better if this was wrapped in plain wrap.”
Thanks for sharing your feedback! This is certainly not the standard we aim to provide. A member of our team has already reached out to you directly to follow up and assist with this matter. ~Breanna
Thank you so much for your wonderful review Johnny! We’re thrilled to hear that you’re enjoying your toothbrush. It’s fantastic to know it’s been worth it for you. ~Breanna
“Spot on service from Spotlight, orders arrive very quickly and in superb condition. Hope lots of people support them, so they can serve us for years to come. Keep up the good work.”
We appreciate your kind words Howard and we are delighted to hear you had a great experience with our service and that your order arrived quickly and in perfect condition. Reviews like this really mean a lot to our team and motivate us to keep doing our best.~Breanna
“Hi I purchased the air flosser alongside a bunch of other items and it literally does not work. So disappointing as I feel I could have purchased something cheap on Amazon and it will have been fit for purpose. I will return this faulty item.”
Thank you for your review Elaine, and we’re very sorry to hear about your experience we completely understand how disappointing this must have been. We can see that a member of our team has already been in touch and has sorted this issue for you. Please accept our apologies again for the inconvenience caused, and thank you for giving us the opportunity to resolve it. ~Breanna
Thank you so much for your feedback Jason! We are really glad to hear you’re happy with the products and pricing. We really appreciate your patience and understanding during this busy time, and we’re always working to get orders out as quickly as possible. ~Breanna
“Not often I will write reviews, however this toothbrush is fantastic and I honestly cannot recommend it highly enough a massive pat on the back to the inventors.”
Thank you so much for your wonderful review Richard! We’re thrilled to hear how much you love your toothbrush and really appreciate your kind words.~Suzanne
“Firstly I bought one for me and then another for my son. Both toothbrushes needed replacement as they had malfunctioned. Because of that I wouldn't purchase another. I also think the cost of replacement heads is very expensive.”
Thanks for sharing your feedback Jacqueline. We’re very sorry to hear about your experience and the inconvenience caused. Thank you for taking the time to share your feedback with us. ~Breanna
We’re very sorry to hear about this issue and appreciate you bringing it to our attention. It sounds like your brush head may be misaligned, which could affect performance. Please reach out to us at info@spotlightoralcare.com with a photo of the brush head and the bottom of the handle showing the batch number, and our team will be happy to assist~Breanna
“Amazing products all of them! I have been purchasing for a few years and I love them! The teeth whitening toothpaste and strips get you results without causing sensitivity. Highly recommend.”
Thank you so much for your fantastic feedback! We’re thrilled to hear you’ve been enjoying our products over the years and are getting great results without sensitivity. Your recommendation means a lot to us, and we truly appreciate your continued support~ Breanna
Thank you for your lovely feedback! We’re thrilled to hear you’re enjoying it so far, and we hope you have fun trying all the different variations. ~Breanna
“Nice tasting product I got the travel kit to see if I liked the product. The 7 days of strips shifted some stains but not on my two front teeth which is where the main issue is. I will continue to use the other products until they run out.”
Thank you for sharing your experience! We’re glad to hear you enjoyed the taste and that the strips helped shift some stains. Whitening results can vary, especially with deeper or older staining on front teeth. If you’d like tips on getting the best results from the rest of the kit, feel free to reach out to us at info@spotlightoralcare.com our team will be happy to help. ~Breanna
Thank you for your feedback Emma! We’re glad to hear you’re enjoying the toothpaste. Whitening results can vary from person to person, and we’d love to help if the strips didn’t meet your expectations. Please feel free to reach out to us at info@spotlightoralcare.com and our team will be happy to share tips and advice to help you get the best possible results. ~Breanna
Thank you for your feedback! We’re glad to hear you’re enjoying the product, and we really appreciate your suggestion regarding the tongue cleaner. We’ll be sure to pass this on to our product team, as feedback like this helps us improve and develop future products. ~Breanna
Thank you so much for your fantastic review Noel! We’re delighted to hear you’re loving the results — that fresh, just-left-the-dentist feeling is exactly what we aim for. Thanks for trusting our brand and for your support ~Breanna
“Very impressed. A lot less mechanical than my previous Oral B's, more sophisticated and a more intense vibration. After getting used to not touching my teeth with the hard plastic of the brush, which felt like being at the dentists though without the unpleasantness, I like the whole experience. I have no proof but I feel like the Spotlight will clean even better than the Oral.
One small criticism is that it is too easy to touch the on/off button whilst using the toothbrush. No big deal except that resets the timer, unlke the Oral which would ignore the stop and continue with the programme if the same happened.”
Thank you so much for your feedback Anne! We’re delighted to hear you had a great experience with our customer service team it really means a lot to us~Breanna
