“Overall I am happy with the performance of the toothbrush but I am not happy with the battery life. The claim of 70 days is really misleading as I can only assume this is on the lowest setting. I worked my way up to the highest setting and in doing so the battery lasted less than 20 days. There is no where on the website that I can see that states what the battery life is when using the different settings, I think there should be more transparency on this as the claim of 70 days really just sets you up for disappointment.”
Thanks so much for your feedback — we’re really glad to hear you’re happy with the overall performance of the toothbrush. Regarding the battery life, the usage time can vary depending on which setting is used and how long the brush is used each time. The 70-day estimate is based on use at the lowest setting with standard brushing times. Higher intensity settings do use more power, so the battery may need to be recharged more frequently in those cases. We appreciate you highlighting this, and we’ll definitely look at how we can make this clearer on our website. Your input is really valuable to us. ~Suzanne
“I'm loving my new Spotlight toothbrush. My teeth feel really clean. The on/off switch isn't very positive but works fine and it turns off automatically after 2 mins (I think). The pressure sensor is helpful - I didn't realise that I was pressing too hard before. My only issue was that I was a little disappointed that I have to buy a shaver plug/USB adapter to charge it in the bathroom (£5 from amazon).”
Thank you so much for your thoughtful review Alison! We're delighted to hear you're loving your new Spotlight toothbrush and that it's leaving your teeth feeling really clean. We appreciate your feedback regarding the charging setup and we'll be sure to pass your comments along to our product team. Thanks again for sharing your experience ~Breanna
“I've always had Oral B toothbrushes but I will now never go back. The first use of this toothbrush was a shock as it made my teeth and mouth tickle but you soon get used to it. Now my teeth feel so much cleaner. I love the instruction to take 30 seconds per 1/4 of your mouth and the toothbrush buzzes to tell you when 30 seconds is up. Great colours and also the bottom isn't going black in the toothbrush holder like my Oral B one did.”
Thank you so much for this fantastic review! We're thrilled to hear that you've made the switch and are loving the difference already. That tickle at first is definitely a common surprise, but it's great to know you're now enjoying the clean feeling and smart timer feature. Thanks again for your support ~Breanna
“I bought my spotlight toothbrush many years ago & was so impressed that I bought one for all my family. Teeth feel really clean & mouth fresh. I recently bought the pro toothbrush & it’s even better than my first toothbrush. I’ve also tried the teeth whitening strips they are also good. Dedicated satisfied customer.”
Thank you so much for this incredible, detailed feedback!
It truly means the world to us to hear that you have been a loyal customer for many years and were so impressed with your first brush that you shared it with your entire family. - Tina
“I have found that Spotlight Oral Care products are now essential for my daily oral hygiene. The sonic toothbrush, flosser, and toothpaste are staples, and I consider the whitening strips and mouthwash to be essential for starting my day. The products are deserving of a five-star rating, and the customer service is consistently excellent.”
Thank you so much for your amazing feedback Linda! We are absolutely delighted to hear that our products have become such an essential part of your daily routine. It's also wonderful to know you've had consistently positive experiences with our customer service team. ~Breanna
Thank you so much for your kind words Cathal! 😊 We're thrilled to hear you had a great experience and found our service helpful. If you ever need anything in the future, we're always here to help! ~Breanna
Thank you so much for your lovely feedback Lyn! We're thrilled to hear you're loving your new toothbrush. Your recommendation means a lot to us! 😊 ~Suzanne
Thank you so much for your kind words Suzanne and continued support over the years! We’re thrilled to hear you’re pleased with our electric toothbrushes, replacement heads, and toothpaste. It’s always a pleasure to serve you, and we look forward to keeping your smile healthy for many years to come! ~Suzanne
Thank you so much for taking the time to leave a review! We're glad to hear the ordering and delivery process went smoothly and that the product made a great gift. We are sorry to hear that the products has not met your expectations, if you think you are having issues with your product please feel free to reach out to our team at info@spotlightoralcare.com~Breanna
Please accept our sincerest apologies. I am very sorry to hear that you emailed us about returning the wrong toothbrush heads and have not yet received a reply. That is absolutely unacceptable, and we take full responsibility for the delay in our response time.
We understand how frustrating it is when you follow instructions and are left waiting. We are taking immediate action to locate your original email, but in the meantime, we want to resolve this for you right now. I have reached out to you via email. - Tina
“I have been using a Sonic Pro toothbrush for two weeks now and can notice a major upgrade over my old brush. Cleanliness and that shiny clean mouth feel are exceptional.
I have also been using the whitening powder for almost the same time, my teeth are stained from years of coffee and red wine and was sceptical about the outcome, but can notice a difference which I’m sure will get even better with time .”
Thank you so much for sharing your fantastic results! We are absolutely thrilled to hear that you are seeing such a major upgrade after just two weeks of using the Sonic Pro toothbrush. That "exceptional" cleanliness and "shiny clean mouth feel" is exactly what we strive to deliver.
It's also great to hear about your experience with the Whitening Powder. We know it takes time to tackle stains from years of coffee and red wine, so the fact that you've already noticed a difference is wonderful news! You're right—with continued, consistent use, those results will only get better.
We appreciate you giving both products a try and trusting us with your smile. Happy brushing! - Tina
“I am now a disappointed customer when I used to be a happy customer with the products. Unfortunately I have just bought replacement toothbrush heads for my Sonic Pro toothbrush which has stopped working.
I have washed the electric toothbrush with soapy water but it has done nothing to get the toothbrush working.
This is now the second faulty Spotlight toothbrush I have owned. I am not buying another one.”
Thank you for reaching out and for your honest feedback. I'm truly sorry to hear about your experience with your Sonic Pro toothbrush and the disappointment this has caused, especially as a former happy customer.
It's frustrating when a product fails, and having two toothbrushes stop working is completely unacceptable. Please accept our sincere apologies for the inconvenience and the time you spent trying to troubleshoot this issue, particularly after you had just purchased new replacement heads. I have reached out to you via email. - Tina-
“I’m so delighted with Spotlight OralCare products. I look after my tooth and gum health generally. However these products make it so much easier. I have not needed to be referred to a hygienist since using Spotlight which is great news and saves me money too. Thank you Spotlight.”
Thank you so much for your kind words Joy! We're absolutely thrilled to hear that Spotlight Oral Care has made your oral health routine easier and more effective. It's amazing to know you've seen such great results. ~Breanna
“It’s a good toothbrush but very poor service delivery. Very disappointed that this is my second time buying a toothbrush and both times they arrived without the name engraving on them. Why advertise it when it dies not happen ?”
Thank you for your feedback Agnes! We are truly sorry to hear about your experience. We completely understand your disappointment and this not the kind of service we aim to provide. We see that you were communicating with us in regards to this. Your experience matters to us, and we’re committed to improving our service moving forward. ~ Breanna
“I love the electric toothbrush, the floss picks and the toothpaste. All products are of high quality. I plan to continue using these products into the future.”
Thank you so much for your kind words Connor! We're thrilled to hear that you're loving the electric toothbrush, floss picks, and toothpaste. It means a lot to know you plan to continue using our products, and we’re excited to be part of your daily routine moving forward. ~Breanna
“No issues with ordering and items arrived promptly. However, even at a reduced price of £20 I believe the toothbrush heads are overpriced. Packaging was also dented.”
Thank you for your review! We are glad to hear your order arrived quickly. We really appreciate your honest feedback about the toothbrush heads and packaging. We're continuously reviewing our pricing and packaging to ensure we're offering the best possible value and experience, so your comments are genuinely helpful and will be shared with our team. If the dented packaging affected the products in any way, please don’t hesitate to reach out to us at info@spotlightoralcare.com~ Breanna
“The standard sonic brush is by for the best I've used, and the feedback from my dentist supports this view. I feel the replacement heads are overpriced; maybe sell a larger pack for a lower unit price?”
Thank you so much for your feedback Clive! We are thrilled to hear that you’re loving your Sonic Toothbrush. We really appreciate your comments about the replacement heads. We really appreciate your comments about the replacement heads. This is something we’ve passed on to our product team for review. We’re always looking for ways to improve both value and experience for our customers. ~ Breanna
“I’ve used lots of different types of toothbrushes and whitening paste over the years but stains and yellow tone to teeth persisted. I bought a Spotlight electric toothbrush and whitening gel 3 weeks ago and can’t believe how much whiter my teeth are. I’m not sure which of the 2 is making the difference or whether it’s both but I’m so happy with the results. Can’t recommend enough.”
Thank you so much for your lovely review Sandra! We are absolutely delighted to hear how happy you are with the results! It’s fantastic that after trying so many options over the years, our electric toothbrush and whitening gel have made such a noticeable difference. It’s very likely the combination of both that’s working so well, the toothbrush helps to remove surface stains effectively, while the whitening gel targets deeper discolouration. ~Breanna
