We are sorry about that, thatās definitely not the experience we want you to have. Please send us your order number to info@spotlightoralcare.com, and weāll assist you with getting the correct replacement heads. -Tina-
“Products are good. However thee on/off button on the sonicare toothbrush is very sensitive too touch and sometimes moves settings if accidently touched mid teeth brushing whicg is frustrating also the tootpaste tubes can be difficult to squuze out toothepaste as it comes to the end of the tube and makes the processd messy. So better toopthpaste tubes please.”
Hi Mark,
Thank you for your honest review. Weāre really pleased to hear you think the products are good, and we truly appreciate you taking the time to share such detailed feedback.
Weāre sorry to hear that the power button sensitivity has been frustrating during use ā thatās certainly not the experience we want for our customers. Your comments are extremely helpful, and weāll make sure theyāre shared with our development team for consideration.
Thank you as well for your suggestion regarding the toothpaste tubes. Practical feedback like this is invaluable, and weāre always looking at ways to improve both performance and packaging.
If thereās ever anything we can assist you with directly, please donāt hesitate to reach out.~Suzanne
“I love my new spotlight toothbrush. I love you can choose the vigour of the brushing. I love the quiet mosquito hum in comparison to the horrible loud rattly sound of my old oral B, I love the small, oval toothbrush head that actually fits around my whole mouth including round the back of my back molars. Service has been excellent too. A great product. Very pleased indeed. š”
Thank you so much for your wonderful review Kate! We are absolutely delighted to hear how much youāre loving your new toothbrush and it features. Itās fantastic to know itās made such a difference for you. We truly appreciate your kind words about our service as well. Thank you for your support! ~Breanna
Thank you so much for your lovely review Sarah! We are delighted to hear your order arrived quickly and that youāre happy with the product. We really appreciate your support! ~Breanna
Hi Elizabeth,
Thank you so much for your lovely review! Weāre delighted to hear youāre happy with both our products and customer service.
It really means a lot to us that you have such positive things to say about Spotlight Oral Care~Suzanne
“I got in touch with the company to place a return as the I ordered the wrong items. I realised I had ordered the wrong toothbrush heads before I received the items. I emailed and didnāt hear back for weeks, I emailed again and the same happened. Iāve had one response and have not been able to return the items. They are of no use to me. Really disappointed with the customer service.”
Thank you for your review Lydia. Iām really sorry to hear about your experience.
Iāve reached out to you directly via email, as weāre unable to locate any previous correspondence from you on our system. We want to get this resolved for you as quickly as possible.
Please do reply to our email with your order details, and weāll take it from there~Suzanne
Hi,
Thank you so much for your review! Weāre thrilled to hear youāre happy with both the product and our customer service. Your recommendation means a lot to us.~Suzanne
Hi Aija,
Thank you for your review! Weāre delighted to hear that the product met your expectations and is exactly as described.
We really appreciate you taking the time to share your feedback.~Suzanne
“Best customer service Iāve ever dealt with. Iāve also been using the brand for the last 5 years after a recommendation from a friend and I also recommended to others. All their products are great quality wether itās the sonic electric toothbrush the toothpaste whitening strips and toothpaste.”
Thank you so much for your kind review Tiphanie. Weāre really pleased to hear youāve been happy with our products over the past 5 years and that youāve recommended them to others.
Itās also great to know youāve had a positive experience with our customer service ā we really appreciate you taking the time to share this feedback.~Suzanne
Thank you for your feedback Leonardoā weāre glad to hear you were happy with the service.
We understand your comments regarding shipping costs. International shipping and courier rates can vary depending on location, and we always aim to keep these as competitive as possible while ensuring reliable delivery.
We really appreciate you taking the time to leave a review.~Suzanne
Thank you so much for your lovely review Jackie! Weāre really glad we were able to get a replacement out to you quickly and resolve the issue.
We truly appreciate your kind words and your support.~Suzanne
“AMAZING product and company!
The product is so effective (worth every penny). My mouth feels so much cleaner and it is an essential part of my routine now.
Also, I had an issue with the first flosser and the customer service team were fantastic and sent me a new one.
I am very impressed with both the product and company!”
Hi Jacob,
Thank you so much for your wonderful review! Weāre thrilled to hear that the flosser has become an essential part of your routine and that your experience with our customer service was positive.
Your feedback means a lot to us, and we really appreciate you taking the time to share it~Suzanne
Thank you so much for your feedback Caroline! We appreciate you sharing your tip as well. Gently and slowly removing them is definitely the best way to avoid any discomfort. ~Breanna
Thank you for your feedback. All items included with the purchase of the Sonic toothbrush are listed on our website product page so customers can see what is included before ordering. We appreciate your suggestion regarding a case and additional brush heads, and weāll be sure to pass this feedback along to our product team for consideration. ~Breanna
“Love my Sonic Pro. The sound and vibration takes a little getting used to initially but cleaning is terrific. Had some issues with battery performance and the customer service provided was excellent. I highly recommend this product and company.”
Thank you so much for your kind words Maria! We are absolutely delighted to hear youāre loving the products and even more thrilled that youāve been gifting them to friends and family. That truly means the world to us! Your support and recommendations make such a difference. ~Breanna
Thank you for sharing your feedback with us. Weāre very sorry to hear that you havenāt seen the whitening results you were hoping for. Please reach out to us directly at info@spotlightoralcare.com so our team can review your routine and provide personalised tips and guidance. Weāre committed to supporting you and making sure you have a positive experience with Spotlight Oral Care. ~Breanna
“I love this toothpaste. It's the only one that I truly feel makes a difference to the colour of my teeth which have always been dark (possibly due to my mum being prescribed tetracycline whilst pregnant with me). I'm currently trying the whitening strips for an upcoming special event. Well see how they goes. Brilliant, very prompt (next day) delivery too”
Thank you so much for your lovely review! Weāre delighted to hear youāre seeing such a difference and that your order arrived so quickly. Best of luck with the whitening strips for your special event we would love to hear how you get on! ~Breanna
