“Love the fact that you can "sterilise" the water etc and plenty of attachments. Found even the first level was fairly strong but bearable. My only quibble really was I thought the water bowl was very flimsy- seemed like cheap light plastic and not easy to fit to the unit. Had to jiggle it about to screw it on. On the whole though quite pleased with it.”
Thank you for sharing your feedback! We're thrilled to hear that you appreciate the sterilisation feature and the variety of attachments. Your comment about the water chamber is duly noted, and we'll pass it along to our product development team for further consideration. We're glad to hear that you're overall pleased with your purchase, and we're here to assist if you have any further questions or concerns.
“i can't give you any feedback because i haven't received any goods yet. my order was placed a long time ago and i haven't received anything.
best regards”
Hi Antonio, we appreciate you taking the time to share your thoughts, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
“So I bought this toothbrush as it was reviewed the top toothbrush. After just been to the dentist and having a good clean up I was eager to start my journey with my new brush. When I first used it, I found it very 4 it tickled certain areas. The vibration is very powerful and left me feeling like I had a very clean mouth. I will warn you that it is very powerful and if your not used to using an electric toothbrush you may want to be careful and gentle to start with. I was a little over enthusiastic when I first started and managed to give myself ulcers. This I feel was user error though not the toothbrushes fault. I like the 3 settings and recommend using sensitive until you get used to it.
The button is sensitive which I like, you just have to mind you don't turn it off. It beeps after 30 seconds so you know you need to move to the next section. It came fully charged and so far, i have not charged it up, and it's been 2 weeks brushing twice a day. I would recommend it. I have only not given it 5 stars as I want to see what my dentist says about my teeth and if it is working as well as I think it is.”
Hi Sally, thank you for sharing your experience with our toothbrush! We're glad to hear that you're enjoying the cleaning and sensitive button feature and we're delighted you're now getting on well. For many, it's important to start gently, especially if you're new to sonic toothbrushes, to avoid any discomfort. We appreciate your recommendation and hope to continue providing you with a great brushing experience. If you have any questions or concerns, feel free to reach out. Our CS team are always on hand to help and chat!
Hi Liene, thanks for your feedback! We're glad to hear you're happy with our products and fast delivery. We appreciate your support and custom, thank you!
“I've been using Spotlight Oral Care products for a while now, and I couldn't be happier with the results. As someone who has used the Sonic Pro toothbrush for nearly 4+ years I can genuinely say it's one of the best investments I made. The sonic technology ensures my teeth feel exceptionally clean, and it's gentle enough on my gums. The multiple cleaning modes also cater to different needs, whether it's a regular clean or a more intense one.
The teeth whitening powder is another standout product. I was initially sceptical about whitening powders, but this one has exceeded my expectations. It's easy to use and delivers noticeable results without causing any sensitivity, which has always been a concern for me with other whitening products. My teeth look brighter and cleaner, also as a side-effect, even the tooth brush bristles are whiter too!”
Hi Angelo, thank you so much for your lovely review! We're thrilled to hear that you're enjoying our products and seeing such fantastic results. We're so happy to hear our Sonic Pro toothbrush has been a worthwhile investment for you and that our whitening powder has exceeded your expectations.
Your satisfaction means the world to us, and we truly appreciate your continued support. If you ever need anything, feel free to reach out.
“So impressed with this toothbrush. The different settings allow you to select optimum cleaning for your individual requirements and my teeth have never felt so clean or my gums so healthy. I also love the whole look of this product and the neat charging unit plus you receive additional toothbrush heads. Delivery was speedy and in the strongest of packaging. Would thoroughly recommend.”
Hi Caroline, thank you for your wonderful feedback! We're thrilled to hear that you're impressed with our toothbrush and that it has exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your support! If you ever need anything else, please don't hesitate to reach out.
Thank you for sharing your feedback, Jeff! We're glad to hear that our water flosser has exceeded your expectations and is an improvement over your previous one. If you have any questions or need further assistance, please feel free to reach out.
Thank you for your wonderful feedback! We're thrilled to hear that you're loving our whitening toothpaste and have noticed a difference. Your recommendation means a lot to us!
Hi Jordan, thank you so much for your review! We're thrilled to hear that you think it's the best toothbrush you've ever used. Thank you for your support!
“Product looks lovely. Getting used to sonic as first time I have used a sonic toothbrush. Lovely to have a cover for the brush and a case for travelling. Finding the feeling different with sonic but I am sure I will get used to it. Leaves my teeth feeling lovely”
Hi Susan, thank you for your review! We're so glad to hear you're enjoying your new sonic toothbrush and the accessories. It can take some time to get used to for sure, but we're pleased it’s already leaving your teeth feeling great!
Thank you for sharing your feedback with us Debbie. We're sorry to hear about your less than satisfactory experience with our service. We understand the importance of receiving your order promptly, and we apologise for any inconvenience caused by the delay. We are aware that a member of our Customer Service team has been assisting you via email to provide further assistance and keep you updated. We're committed to ensuring your satisfaction and will do our best to rectify the situation as quickly as possible. Thank you for your patience and understanding as we work to make things right.
“I have purchased the whitening strips and teeth whitening powder, they are great products and do just what they say. I use the powder a few times a week because I drink black tea I have no staining since I started using it, delighted with the results 💖”
Hi there, We would like to sincerely thank you for your lovely review! We're thrilled to hear that our whitening strips and teeth whitening powder have delivered the results you were looking for. It's wonderful to know that you've experienced no staining since using the powder, especially with your love for black tea. Your satisfaction is our ultimate goal, and we're delighted to have contributed to your brighter smile. If you have any further questions or need assistance, please don't hesitate to reach out. Keep smiling bright! 💖
“Love the sonic toothbrush & the UV steriliser water flosser. However, I am disappointed to learn that replacement jet heads are only available in packs of 4 mixed heads as I only use the jet head. Had I bought the classic flosser, I would be able to buy a pack of jet heads only!”
Hi Wendy! Thank you for your feedback and for sharing your experience with our sonic toothbrush and UV water flosser. We're delighted to hear that you love the products!
We understand your frustration regarding the availability of replacement jet heads. Your feedback is invaluable, and we'll certainly take it into consideration for future product offerings. Our goal is to provide the best possible experience for our customers, and we appreciate your input.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your continued support!
“The spotlight team were brilliant! They were super helpful when I had a few queries and got back to me quickly! I really appreciate all of their help!”
Thank you so much for your kind words Colette ! We're delighted to hear that you had a positive experience with our team. Our goal is to provide excellent customer service, and we're glad we could assist you promptly and effectively. If you have any further questions or need assistance, please don't hesitate to reach out. We really appreciate your support!
Hi Stephanie, We are so grateful for your thoughtful review! We’re delighted to hear that you had a positive experience with our products. Your kind words are incredibly motivating for our team. If there's ever anything else we can assist you with or if you have additional feedback to share, please feel free to get in touch. We're here and ready to support you in any way we can!
“I like the flavour of the toothpaste but I feel like it doesn’t do anything, after brushing it looks like I haven’t brushed for the past two days, if doesn’t give me a fresh breath.”
“I have both the Sonic Pro toothbrush and the Water Flosser, and both are great. The toothbrush maintains its charge for a long time, does an amazing clean, and the water flosser has good charge and a large enough water tank for a full clean. Both well designed and work perfectly.”
Thank you for your fantastic review! We are over the moon to hear that you're enjoying both the Sonic Pro toothbrush and the Water Flosser. It's great to know that the toothbrush maintains its charge for a long time and provides an amazing clean, and that the water flosser has a good charge and a sufficient water tank for a full clean. We're delighted that you find both products well-designed and working perfectly. If you have any further feedback or need assistance, please don't hesitate to reach out at any time, we are always here to help!
Thank you for your wonderful feedback! We're thrilled to hear that you're seeing great results with our whitening toothpaste and that you had a positive delivery experience. 😊
