“Machine is faulty. Worked for the first month then stopped charging. Emailed customer care and they asked me to jump through so many hoops for a replacement.”
Thank you for sharing your experience with us. We're sorry to hear about the trouble you've encountered with your machine. A member of our team has reached out to assist you further. We appreciate your patience and understanding.
Thank you for your feedback. We apologize for any inconvenience you experienced. We'll work on improving our delivery speed, tracking system, and customer service. Your input helps us enhance our services. Regarding the product, we appreciate your insight and will consider it for future improvements.
“I've had my Spotlight brush for a little less than a month but so far I'm hugely impressed. The reason I updated from my previous Oral B electric toothbrush was due to feeling it wasn't removing all the plaque around the base of a some teeth. Less than a month of use with my Spotlight and my teeth have never felt so clean. I find the 'clean' mode has more than enough power, the 'whitening' mode is VERY powerful and takes a little getting used to - for me anyway :-) The quality seems excellent and I highly recommend this brand”
Thank you for sharing your positive experience with our Spotlight brush! We're thrilled to hear that it's exceeded your expectations. If you have any questions or further feedback, please don't hesitate to let us know.
“Ordered on the 4th May. It is now the 12th and I have still not received my order. This has never happened with previous orders from spotlight oral care. I love the products so hopefully it is just a delay and I will receive my order soon”
Thank you for sharing your experience with us. We're sorry to hear about the trouble you've encountered with your order. A member of our team has reached out to assist you further. We appreciate your patience and understanding.
“Yet to try the product, as only delivered yesterday. I would say the packaging is somewhat over the top, you could perhaps address this to then being down the cost.”
Thank you for sharing your experience with us. We're sorry to hear about the trouble you've encountered with your delivery. We really appreciate your review and we will take your feedback on board.
“Thankyou for sending replacement parts when my flosser developed faults. I think this is an excellent item, i like the UV cleaner for the water as we have such hard water. I like the capacity of the barrel and the different jet strengths. I have had a couple of replacement parts so have learned to handle with extreme care but otherwise i think its the best of several water flossers that I have tried.”
Thank you for your thoughtful review! We're delighted to hear that you're enjoying your flosser, especially appreciating the UV cleaner and its capacity. We'll continue to ensure top-notch quality and service. Cheers to happy flossing!
“Great packaging with a minty smell when you open the boxes! Very fast delivery also which is great.
I have been using Spotlight Oral Care whitening strips for years now and can say they really do the job. I’ve used Crest and other brands before and they really aren’t even comparable to how great SPC strips are!
I’ve also been using the toothpaste, whitening pen and powder and can say that I’m slowly starting to fall in love! Great for my teeth.. not so great for my bank account but totally worth every penny!
Love the company and the products - will continue to support Lisa and Vanessa on their journey for this company and hope them all the very best!”
Thank you so much for your kind words and continued support! We're thrilled to hear that you're loving our products and experiencing great results. Your satisfaction means the world to us, and we're committed to providing high-quality oral care solutions. We truly appreciate your support and look forward to serving you for years to come. Keep smiling bright! 😊
Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying our products and that our service has met your expectations. Your satisfaction is our priority, and we're always here to help with any concerns you may have. Thanks again for your support!
“Bought based off of reviews online( I know they always biased but where else you get reliable information from...)
Arrived well enough but initially the power ability was well below par of competing toothbrushes, ie Phillips sonicare ect. Like not even close to it.
Hugely disappointed.”
Thank you for sharing your feedback with us. We're sorry to hear that the toothbrush didn't meet your expectations in terms of power compared to other brands. We strive to provide the best experience possible and appreciate your honest review.
“I was given my oral care toothbrush as a gift and have been so pleased with it. I have purchased one adult plus a child’s with extra brushes and toothbrush as birthday presents.”
Thank you so much for sharing your experience! We're delighted to hear that you've been pleased with your Oral Care toothbrush. We hope the recipients of your gifts enjoy them just as much. If you ever have any questions or need assistance, feel free to reach out. Happy brushing!
“Bought the pro sonic brush because my previous one died. So far so good. Easy to use, good grip, silent and the pressure sensor is great. Gives a super clean. Love the 4 different speeds”
Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the Spotlight Sonic Pro brush and that it's meeting your expectations. If you ever need any assistance or have any questions, don't hesitate to reach out. Happy brushing!
Thank you for your feedback! We'll certainly consider your suggestion about bringing back the dental floss in the box. We appreciate your support and hope to continue providing excellent service.
“Always special offers online making you think you are making a good deal but then you see same products in different retailers and they are always cheaper than the special online offers....”
Thank you for sharing your feedback with us. We're sorry to hear that you're feeling disappointed with our pricing. We always strive to offer competitive prices and value to our customers. We've taken note of your concerns and have reached out to discuss this further. If you have any other questions or suggestions, please feel free to reach out. We appreciate your support.
“I’ve not been using it long and there’s a huge difference already. The taste is nice and mild so you mostly just taste your own toothpaste. I like that I can use this with my own toothpaste as I have incredibly sensitive teeth and will only use my preferred toothpaste. It hasn’t had any effect on effectiveness of the sensitive toothpaste, and as I hate whitening treatment that take 30-60 minutes out of your day this it the perfect solution to add into a daily routine and doesn’t even take 15 seconds!”
Thank you so much for sharing your experience! It's wonderful to hear that our product has made a positive difference for you and fits seamlessly into your daily routine. We appreciate your support and are thrilled that you're enjoying the mild taste and convenience. Here's to brighter smiles with less hassle! 😊
“Sadly no change ongoing. There is a marginal improvement right after removing strips. I then brush with Spotlight toothpaste but within an hour whitening goes.”
Thank you for sharing your experience with us. We're sorry to hear that you haven't seen the results you expected. Consistency is key with whitening, so we recommend continuing the treatment as directed. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
“I have been a customer of Spotlight Oral Care from the beginning and I delighted with the difference in my teeth and gums. All my family use their brushes and all their products with excellent results”
"Thank you so much for your kind words and loyalty! We're thrilled to hear that you and your family have had such positive experiences with our products. Here's to brighter smiles and healthier gums for many more years to come! 😊🦷✨
