“I’m not happy with small brush.
I don’t feel I’ve a dentist clean.
It feels like a child’s brush with weight so light and proximity of my fingers it doesn’t fit easily.
I keep turning it off.
I will not buy again.”
Thanks so much for your review Janet. I'm sorry to hear that you're not satisfied with the small brush, and I apologize for any inconvenience you've experienced. Your feedback is valuable to us, and we aim to ensure a positive experience with our products. To address your concerns and explore potential solutions, I recommend reaching out to our customer service team directly. They will be able to assist you further, provide insights, and possibly offer alternative options that may better suit your preferences. Please contact our customer service team, and they will be more than happy to assist you with your concerns. We appreciate your feedback, and we are here to help you find a product that better meets your needs.
“I ordered the flosser and it made my gums bleed and left them feeling very sore - and that was on the so-called 'gentle' setting. The customer service is almost non-existent - they simply have ignored my emails after their initial response. I explained to them about the problems I've had with the flosser. As soon as they realised they might possibly need to give me a refund they refused to reply. It's quite upsetting as it's expensive and Spotlight simply don't care about helping me.”
Thank you so much for taking the time to share your experience with Spotlight Oral Care. We are so sorry to hear that the flosser had caused you to experience gum bleeding and soreness on the gentle setting. That is certainly not what we strive for and we have never heard of this happening before.
Sometimes people may not be used to using a Water Flosser and at first, it can cause a little discomfort. If your gums are not used to the stimulation from a water flosser, they may initially bleed. This is common and usually subsides with regular use. As your gums get healthier with consistent water flossing, you may notice less bleeding. The water flosser can help remove plaque and bacteria, which in turn reduces inflammation and bleeding. Generally, if you are transitioning from traditional flossing to a water flosser, your gums may need some time to adapt.
We make sure all emails are answered as quickly as possible and I can assure you, no emails are ignored. Would you be able to send on your response again in case it has gone into spam or bounced? We are happy to chat and help.
“I did not receive my purchases yet. i rang at the end of last week to ask where they were at as i have had no email correspondence regarding the purchases which was unusual.”
Hi Lorraine, we are very sorry to hear that you have not yet received your order. The customer service manager has reached out to you and the courier to resolve this issue as soon as possible. We regret any inconvenience caused as a result of this delivery delay and look forward to having your order with you soon.
“I am so disappointed. My order tracking says it was delivered on 03 October. By An Post. I did not receive it or any notification card from An Post stating they tried to deliver it, or where it was delivered to. This is the end of my online shopping!!!”
Thanks so much for your review Bernadette. I am so sorry you had a negative experience with our delivery. A member of our support team has reached out to you now. We will sort this for you ASAP!
Hi Judi, thank you for taking the time to leave us a review. We are very sorry to hear you have yet to receive your order, this is not our normal standard. We'll get this sorted!
If you pop an email to customerservice@spotlightoralcare.com our CS team will be back to you today and we'll get this resolved for you.
“I bought the Professional LED Teeth Whitening System due to seeing some good reviews. Unfortunately I was horrified to find it left my teeth with white patches, rather than being a gradual whitening process. I don't think I'll be able to return it as I've used it once, but I won't be using it again. I wish I'd never used it as I now have a patchy white smile..”
Thank you so much for taking the time to leave a review. I am so sorry you had such a negative experience. These white patches are called opacities which are on the teeth naturally and may become dehydrated during any whitening process. This is completely normal. We recommend using the strips in the evening time so by morning they will fade away. I hope this information helps and if there is anything further I can assist you with please feel free to reach out.
“I am sure its a good product, but I wont be using it, as I am afraid the hydrogen peroxide will damage my teeth...I had not looked closely enough at the ingredients”
Thank you for sharing your concerns. It's important to review product ingredients. All of our products are safe and clinically tested. If you have any further questions or need assistance with alternatives, please don't hesitate to reach out.
“I bought the electric toothbrush - which stopped working the first time I had to replace the head. I have given it another shot - so have bought a second brush, but I was very disappointed this broke after such a short period of time. It just stopped vibrating, even when charged.”
Thanks so much for the review Celia. We're sorry to hear about the issues you've encountered with our electric toothbrush. Your satisfaction is important to us, and we'd like to assist you further. Please email us at customerservice@spotlightoralcare.com with details about your purchase, and our team will be happy to help you with a resolution.
Hi Robert, thank you for taking the time to leave us a review. I have looked into your order status and can see that the parcel reached Spain on the 26/08 and will be out for delivery over the next couple of days. If you encounter any issues with the delivery of your order please reach out to our customer service team who will assist you.
“I read lots of reviews before purchasing and so has high expectations. I regret believing the hype. The sleek design and long battery life are the only positives. But they are window dressing for what is a poor product - it’s basically a manual toothbrush that vibrates. My teeth feel cleaner when I use my old 10 year old electric toothbrush. A real shame.”
Thank you for leaving a review and we are sorry to hear that you have not been impressed with our sonic toothbrush. Please reach out to our customer service team who will be happy to assist you with any advise or support you need in using this product.
Hi Jon, thank you for leaving a review and we are sorry to hear that the product is not performing as it used to. Please reach out to our customer service team who will resolve this issue for you.
Hi Suzanne, thank you so much for taking the time to leave us this review. We are very sorry to see that the facial roller has broke after just 2 uses. Please reach out to our customer service team and they will look after you regarding this issue.
Thank you for highlighting this with us. Please reach out to our customer service department at info@spotlightoralcare.com who will be happy to look into the delivery of this order for you.
“The teeth whitening strips are really good but the water flosser is really poor. I can’t acted customer services the day after I received it, they replied asking for more info which I gave straight away and I am still yet to hear anything back a week later. I believe they’ve made a poor product that is not fit for purpose and customer service are now being deliberately awkward and intentionally not replying. For teeth whitening strips spotlight is fine but having been a user of water flossers for years (other brands), I can honestly say this is by far the worst I have ever used.”
Hi Kate, thank you for bringing this to our attention. We apologise for any inconvenience caused and want to assure you that we're committed to resolving this for you promptly. Our Customer Service team have responded and are waiting on a response, we have passed this on again just to make sure this has made it to you. We'll do our very best to assist and get this sorted as soon as possible.
“Not received my order. Corresponding with delivery firm (yodel). Emailed spotlight 1 day ago, no response. Had problems before with deliveries from yodel. Awful company, so still not got my order!”
Thanks for your feedback Karen. Im so sorry for your issue with your order. A member of our team has reached out to you now. We will get this sorted for you ASAP.
“What is disappointing is that you have limited local distribution outside of the UK. I now live in Holland and I thought you would have local distribution.
In the end I had to buy a bill order and that has yet to arrive.”
Thank you for your feedback Ian. We apologize for any inconvenience caused by the limited local distribution outside of the UK. We are continuously working to expand our distribution network to better serve our customers around the world. Regarding your recent order, we apologize for the delay, and we'll do our best to ensure it reaches you as soon as possible. If you have any further questions or need assistance, please feel free to contact our customer support team. We're here to help and appreciate your understanding.
Hi there! We are so sorry to hear you have yet to receive your order, this is not our the standard we wish to achieve. Our CS team would love to help here if you pop us a quick email or call! We'll get this sorted for you as soon as possible.
Hi Mark, thank you for taking the time to leave us this feedback. We are very sorry to hear you have yet to receive your order, this is not our normal standard. Our Customer Service team have popped you an email now to sort this out ASAP. Anything you need, please do let us know. We hope you have a lovely day!
“I am yet to receive my order. Yodel placed this in a bin even though I was inside. They didn’t even call to let me know. By the time I read the email the package had vanished. No update on whether the item will be reordered or if I’ll receive my money back. Also there now appears to be a larger discount than the original offer I saw… I should simply walk away now rather than get more irritated.”
Thanks so much for your review. I am so sorry for the issue you have had with your order and I can assure you this is not the norm for us. A member of our team has reached out to you and we will sort this for you asap.
