Hi Anne Marie, happy Friday! As we are very ethics-focused, we do our best to ensure that there is very limited use of plastic in our products and packaging. We aim to offer our customers products that are 100% recyclable, ocean safe and vegan friendly but we can always improve and we are working on improving each day.
We value all feedback from our customers and I will highlight this comment to our product development team so we can look into this for the future. Thank you for sharing your feedback!
“Sending out a survey two days after I just received your product??? I haven't had a chance to use it yet. Come back in a month & I might be able to tell you.”
Hi Francis, we are very sorry to hear you are unhappy with our surveys. We will pass on your feedback to our marketing team now and hopefully we can amend this for you for future purchases. Thank you for your custom and support, wishing you a lovely weekend!
Hi there! Thank you so much for your lovely review! We are thrilled to hear you are getting on so well with your new Water Flosser - it means the world to us. Thank you for your support and custom.
Hi Ben, we are very sorry to hear you have yet to receive your order. We are at a loss to explain how your email has not been received in to our inbox. Our Customer Service team have popped you an email now to resolve this issue, we look forward to sorted this out for you today. Thank you for your support and custom!
“Packaging was poor and led to damage to the replacement heads - they are still useable but just damaged which is not great when you're spending more than average for replacement heads.”
Hi John, thank you for taking the time to leave us this review. We are very sorry to hear your order arrived damaged, this is not the standard strive to achieve and this certainly wouldn't be the norm. We have flagged this with our warehouse team now so they are aware and they will pass this info on to the courier which handled this order. If you feel the replacement heads are unusable, please don't hesitate to pop our Customer Service team an email or DM, they would be happy to sort this out for you right away today. Wishing you a lovely day, thank you for your support and custom!
Thank you so much for your review! We're delighted to hear that our product is helping keep your teeth clean! Thank you again for your continued support!
“I purchased a toothbrush a few weeks ago at a very reasonable price with discount, really love it! Very comfortable and efficient, you can see and feel the result straightaway.Additionsly, there’s a lovely travel case and a few heads to keep you going at least half a year. Would definitely recommend as it’s not overpriced as most of branded ones.”
Thank you so much for your wonderful review, Natalia! We're so glad to hear that you have had a great experience with our product and it sounds like it was a great choice for you and at great value. We appreciate your recommendation and are always available if you ever need anything else from Spotlight Oral Care. Thanks again!
Thanks so much for your review Ian! We're glad to hear that you think the product is okay, but we're sorry to hear that you weren't impressed with the packaging. We appreciate your feedback and understand your concerns about unnecessary expenses. We'll definitely take your comments on board as we look for ways to improve our packaging without sacrificing the quality of the product. Thanks again for your honest feedback👍
Thanks for taking the time to leave a review, we're so glad to hear that our toothbrush was able to give you such a great clean! We also appreciate your feedback about the noise level - we'll definitely take that into consideration as we continue to improve our products. 😊If you have any other feedback or suggestions, please don't hesitate to let us know!
Thank you so much for taking the time to leave us this amazing review Katie! We're thrilled to hear that you've had a positive experience with our customer service team, and that you love our products. 💖 It's great to know that our quick delivery has met your expectations too! We really appreciate your kind words, and we hope to continue to exceed your expectations in the future. Thank you for recommending us! 🙌
“Only been using mine a few days but think it’s great and love the idea that the battery lasts so long! I got the rose gold and looks very chic. If you don’t like the sensation/sound of drilling at the dentist, this might not be for you - when I’m brushing my lower teeth and hit my upper teeth by accident, it has that similar sensation but otherwise a good product”
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're enjoying your new toothbrush, especially the long-lasting battery and the chic rose gold color! We understand that the sensation of the toothbrush may not be for everyone, but we're glad to hear that it's working well for you overall. If you have any further feedback or suggestions, please don't hesitate to let us know! Thanks again for choosing our product! ❤️
“It takes a little getting used to but once you are comfortable with the sonic vibrations - more of an intense tickle - the results are great.
Long battery life as well which is good for travel. Good toothbrush & well priced.”
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're enjoying our toothbrush and that it's helping you achieve great results. We're also glad to hear that the battery life is working out well for you, especially when you're on the go. Thanks again for your feedback, and please don't hesitate to let us know if you have any further comments or questions. We're always here to help! 💙
“I'm loving the electric toothbrush so far. I can feel the difference vs a regular toothbrush. It's as if I just stepped out of the dentist everytime I use it. Highly recommend!”
Thanks so much Wilson! Hey there! We're so glad to hear that you're enjoying the electric toothbrush and that you can feel the difference compared to a regular toothbrush. We hope that the toothbrush continues to give you that "just stepped out of the dentist" feeling every time you use it! 👨⚕️🦷 Thanks again for your support and for recommending us. If there's anything else we can do to assist you, please don't hesitate to let us know. Have a great day!
“Fantastic product, best toothbrush I have ever used. I have also used the whitening toothpaste and pen. Bought my daughters toothbrushes also, we all love Spotlight!
Recently bought more toothbrush heads, thought the postage of €5.99 for this item which weighed less than 0.1 kilo to be expensive.”
Thanks for your amazing review Emer! We're thrilled to hear that you and your daughters are loving our products, especially our toothbrush and whitening toothpaste and pen! 😍 We're sorry to hear that you found the postage to be expensive. We always try to keep our shipping costs as low as possible. Thank you for your feedback, and please don't hesitate to reach out to us if you have any further questions or concerns.
“Like others, this definitely takes some getting used to vs standard electric brushes, but I agree that it’s a super clean feel.
Not easy to change heads and no way to differentiate when sharing would be helpful.”
Thanks so much for your review Sarah! Hey there! We're glad to hear that you're enjoying the super clean feeling that our electric toothbrush provides, even though it takes a bit of getting used to! We appreciate your feedback on the difficulty of changing the brush heads and the lack of a way to differentiate between them when sharing. We'll definitely take these points into consideration for future product improvements!
Thank you so much for your review Zoe! We're thrilled to hear that you love your sonic and that it's giving you that "just left the dentist chair" feeling! We're passionate about providing our customers with the best possible oral care products, so we're delighted to hear that our product is meeting your expectations. Thanks again for taking the time to share your feedback, and please don't hesitate to reach out if you need anything!
“Iv recently repurchased yr toothbrush heads in the hope they wont disappoint like my last repurchase. The heads literally fell apart in my mouth. Hopefully this time the heads will be of better quality. Other than that I love your sonic toothbrush”
Thanks for the review and for giving our toothbrush another chance! We're sorry to hear about the trouble you experienced with the last set of heads. We can assure you that we take product quality very seriously and have made improvements to our manufacturing process to ensure that our brush heads are of the highest quality. We're glad to hear that you love our sonic toothbrush! If you have any other feedback or suggestions for us, we'd love to hear them! Thanks again for your support. 😊
“I ordered an electric toothbrush on Wednesday afternoon after a visit to my dentist and it arrived at 10am the next day. Very impressive. I’m finding the toothbrush very easy to use and my teeth feel really clean. I’m very happy with my purchase.”
Thank you, Barbara, for your fabulous review! We really appreciate your support and custom. We are thrilled that you are finding the toothbrush easy to use and that your teeth are feeling super clean. If you're happy, we're happy! Thank you so much.
“I love your teeth whitening strips as they don't make my teeth sensitive. I bought the water flosser but find it very awkward to use hence don't use it like I thought I would :(
The sensitive toothpaste is not as good as sensodyne toothpaste for my teeth unfortunately.
Both my kids have the electric tooth brush and absolutely love them.”
Hi Yvonne, thank you for taking the time to pass us on this valuable feedback. We appreciate your custom and support and we are always happy to chat and help out.
We would advise that Water Flossing can take a little getting used to and it can take a couple of uses to find the correct technique for you. If you visit the Water Flosser product page on our website we have a great video up which we would recommend watching if you are new to using the device!
In relation to our sensitive toothpaste, we would love to hear your feedback. If you would like to pop our CS team an email at info@spotlightoralcare.com our team are happy to chat and advise.
Thank you for your support, wishing you a fabulous day!
