“The reviews were great but was still a little cautious stepping away from my well known brand when my toothbrush broke. Wow! The toothbrush is great, the toothpaste and mouthwash also - my teeth have never felt so clean! Highly recommend!”
Thank you for taking a chance with us! Delighted to hear our toothbrush, toothpaste, and mouthwash left your teeth feeling incredibly clean. We appreciate your recommendation!
Thanks so much for your review Noreen! Delighted you enjoy our toothbrush's ease and multiple speeds. We appreciate your shout-out to our dedicated customer care team!
Thank you so much, Rachel, for your review! We are so pleased to hear that you like all of our products and that our customer service is excellent. We also appreciate your loyalty as a returning customer; it means a lot to us!
Thanks so much for your review Diane! So happy you're loving the fast delivery and our user-friendly website. I am so sorry about the color mix-up on the last order! Feel free to reach out if you ever need anything else. Cheers! 🎉
Thanks so much Jane! Delighted you're enjoying your purchase and the brush's functions! That travel case is a winner too. 😄 Thanks for sharing your positive feedback! 🙌
“Love Spotlight! I have been using their electric toothbrush since Christmas and really impressed. A full charge lasts for such a long time, so much longer than other brands. Seem to get a better clean too. Would definitely recommend any of their products.”
Thank you Rachel for your kind review and feedback! We are thrilled to hear you are enjoying your Sonic Toothbrush and that you are pleased with the charging time. Your support and custom mean the world to us. Thank you!
“The first time I used the toothbrush it was one big 'tickle' sensation which I didn't like much. However I tried again with the softer setting and I'm now back on the normal setting and really feeling the difference in my teeth/gums already. That's after just a week. It's a whole new experience and I really like it now.”
Hi Noel, thank you so much for taking the time to leave us this fantastic feedback Jane! We are absolutely thrilled to hear you are happy with your new Sonic Toothbrush - it means the world to us! We understand it can take a little while to get used to the sensation however this is completely normal. Thank you for your support and custom, don't hesitate to reach out any time!
“This is a 5 star product review except for;
The brushes are very hard to get on and off.
and
The cleaning action vibration is very ticklish.
So it's a 4 star”
Thank you for your kind review and feedback Mike! We are thrilled to hear you are enjoying your new Sonic Toothbrush! Your support and custom mean the world to us. If you have any trouble, please don't hesitate to pop our CS team a message any time. Wishing you a lovely weekend 😊
“Always been a fan of spotlight, using it again after two years. Wow the results after three days. My teeth have already been whitened by the gel and powder. Coming Back for more. Thanks Spotlight”
Thank you so much for your kind review Fiza! We are thrilled to hear that you are seeing results with our whitening products and that you are happy with the results! Thank you for your support and custom x
Posted 1 year ago
Hey there!
Thanks so much for sharing your experience with our products! It's fantastic to hear that you're seeing results so quickly. We're thrilled to have you back on board. If you need anything, feel free to reach out anytime.
“I'm delighted with this product, my teeth have never felt so clean. so often. It's exactly like a dentist's deep clean, twice a day. Would highly recommend”
Thank you so much Anne for taking the time to leave us this lovely review. We are delighted to hear that you feel our sonic toothbrush is like a dentists clean.
Hi Anne, thank you so much for taking the time to leave us this review. We are thrilled to hear that you are achieving that clean feel. We are sorry to hear that you find it a little loud.
“I bought this toothbrush on the back of research saying how good it was I didn’t see anyone tell you how much it tickles if it touches your gums or any part of your skin. For me it makes it nearly impossible to use on every setting. I’ve tried! Same for both my kids who have it a tried it too. If you every been to the dentist and they clean your teeth and get your gums it’s the same as that. So sadly I think I’ll need to buy another toothbrush to help on the areas where it touches my gums which is where the staining and issues really occur. I wish someone had told me because it’s a deal breaker and no one in the review I read mentioned it. Apart from that it looks beautiful, it was sent in gorgeous packaging, it arrived on time and quickly, it works etc.”
Hi there, thank you for taking the time to leave us a review - we really appreciate your custom. We are very sorry to hear that you find the sonic toothbrush to be tickly - we do get reports from customers from time to time stating that they find the sensation tickly at the beginning and this is because it is getting to all those inaccessible areas within the mouth. This sensation passes after a couple of weeks and customers report being able to use on the highest setting without feeling a thing. Our advice would be to stick with it, use the sensitive setting starting off - the sensation will pass.
“Hi, bought two for myself and my wife after looking at comparison reviews. Only had them for just over a week, but initial impressions are very good. The sonic performance on setting 3 is impressive and certainly feels as though it is doing a good job. You have to learn to be careful not to turn it off whilst brushing, but managing that that doesn’t take long. Looking forward to seeing how they perform over a few months.”
Hi Lee, thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you found our customer service excellent and that the delivery was fast.
Thank you for the positive feedback Olive! We're glad to hear that you're pleased with the prompt delivery and the clean feeling after using our product. If you ever have any questions or need further assistance, feel free to reach out to us! 😊
“I have been looking for a sonic toothbrush to replace my ageing Waterpik brush and saw this Spotlight with good reviews. First impressions are good with high quality packaging, possibly too high as akin to a £1000 phone. There's no charging plug, only a USB-B connector and no instructions what power of USB plug to use. The toothbrush head is quite small or the compact size which was disappointing as I prefer the standard size. The brush is quite thin, light and a smooth plastic with no rubber texture inserts so once brushing, it can be quite difficult to hold and control. As a previous long time user of sonic toothbrushes I want the intensive cleaning feeling after you brush, but sadly even on the highest Whitening mode with a full battery and new toothbrush head the intensity is only moderate. I certainly don't get that tingling dental hygienist feeling after brushing which is disappointing and feels like I am letting my teeth and gums down.”
Thanks so much for your review Sean. We apologize for any disappointment you experienced with our sonic toothbrush. We value your input and will use it to improve our product. If you have any further questions or need assistance, please feel free to contact our customer support team. We're here to help and ensure your satisfaction.
“What is disappointing is that you have limited local distribution outside of the UK. I now live in Holland and I thought you would have local distribution.
In the end I had to buy a bill order and that has yet to arrive.”
Thank you for your feedback Ian. We apologize for any inconvenience caused by the limited local distribution outside of the UK. We are continuously working to expand our distribution network to better serve our customers around the world. Regarding your recent order, we apologize for the delay, and we'll do our best to ensure it reaches you as soon as possible. If you have any further questions or need assistance, please feel free to contact our customer support team. We're here to help and appreciate your understanding.
Hi Mary, thank you for taking the time to pop us over a review. We are very sorry to hear you have had trouble with one of our products. We would love to sort this out for you as soon as possible! Please don't hesitate to pop an email over to customerservice@spotlightoralcare.com and our team will look after you there x
