“I did not receive my purchases yet. i rang at the end of last week to ask where they were at as i have had no email correspondence regarding the purchases which was unusual.”
Hi Lorraine, we are very sorry to hear that you have not yet received your order. The customer service manager has reached out to you and the courier to resolve this issue as soon as possible. We regret any inconvenience caused as a result of this delivery delay and look forward to having your order with you soon.
“I have always been reluctant to try an electric toothbrush but I'm a complete convert. This toothbrush is amazing and my teeth have never felt so clean.”
Thank you Michelle for taking the time to leave us this fantastic review. We are so happy to hear that we have converted you to the sonic toothbrush and that your teeth have never felt so clean.
Thank you Peter for taking the time to leave us this lovely review. We are delighted to hear that you like our sonic toothbrush. We are sorry to hear that you had to buy an adapter for the charger. The USB charger is compatible with most plugs.
Thank you Lynn for taking the time to leave us this 5 star review. We are thrilled to hear that you were happy with our customer service team and that you find our sonic toothbrush super.
“I am so disappointed. My order tracking says it was delivered on 03 October. By An Post. I did not receive it or any notification card from An Post stating they tried to deliver it, or where it was delivered to. This is the end of my online shopping!!!”
Thanks so much for your review Bernadette. I am so sorry you had a negative experience with our delivery. A member of our support team has reached out to you now. We will sort this for you ASAP!
Thanks so much for your review. We're really sorry to hear you didn't find our product to be worth the money. Your feedback is important to us, and we'd love to learn more about your experience to see how we can improve. If you have a moment, please reach out to our customer support team. We're here to help and make things right for you. Thanks for giving us your input!
Thanks so much for your feedback! We always appreciate when our customers take the time to give us their thoughts and help us to make sure we are doing what we can to make them happy.
If you ever need any help with Spotlight Oral Care or have any further questions or concerns, please don't hesitate to reach out. We'll be more than happy to assist you. Thanks again!
Thank you so much for taking the time to provide us with feedback about your experience with us! We really appreciate the kind words about how reliable and effective our products are. It's also wonderful to hear that you are happy with the customer service you have received from us. We strive to provide a high-quality service to all our customers, and we are delighted that you have experienced the positive effects.
“Good so far but would like a little more time between change of direction. Difficult to keep saliva from running down handle. Teeth feel nice and clean after use.”
Thank you for your review, Pamela. We're glad to hear that you find the teeth cleaning satisfying and effective. We appreciate your comment about the change of direction taking a bit of getting used to, and we'll look into how we can make the handle more saliva-resistant. Thank you for your review!
“It’s ok? I’m not mad about it. I was expecting a lot more. I will keep using it for a while and hope I start to find it better but my teeth don’t feel as clean as they do when I use my oral b toothbrush (also electric).”
Thank you for your feedback. We hope your experience improves with continued use. If you have any questions or concerns, please feel free to reach out. Your satisfaction is important to us. Please feel free to reach out to us if you have any further questions.
“Great product with prompt delivery.
Works really well.
The carrying case is a bit clunky (too big, items inside are loose, clip doesn't stay closed) so I won't be using that but the brush itself is excellent.”
Thank you so much for the review! We are thrilled to hear that you are pleased with the product and the prompt delivery. We apologize that the carrying case was not up to your standards, but we are very glad that the brush itself works really well for you!
“Very dissatisfied with mystery gift. It promised 3 full item products. Still looking in the box for it. Wrote to spotlight 2days ago but despite promising a reply within 24 hours I have not had any response. Very disappointed”
Thanks so much for your review. I am so sorry you are not happy with the mystery box. A member of our team has reached out to you now. We will sort this for you!
Thank you so much for your review, Siobhan! We are so glad to hear that you loved our products! We are delighted that you found our toothbrush to have three different settings and that you were pleased with the lovely packaging and speedy delivery. Thank you again for your review!
